Gary Alan Walker
Ppntefract,West Yorkshire
Summary
To be a cost-effective provider of quality bio-medical managerial, professional and technical expertise through effective teamwork and the best utilization of resources plus successfully incorporate my practical working knowledge with effective managerial skills in an attempt to benefit the department and organization as well as my career
Overview
37
37
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Lead Service Engineer
Erbe Medical UK Lt
Morley, leeds, West Yorksire
04.2023 - Current
- Managed workshop layout for optimal utilisation of space and resources.
- Organised schedules for efficient daily operations.
- Conducted performance evaluations to identify areas of improvement.
- Supervised team members to enhance productivity levels.
- Adhered to company policies, fostering a professional work atmosphere.
- Delegated tasks, ensuring fair workload distribution among team members.
- Handled customer complaints and queries promptly, enhancing customer satisfaction levels.
- Acted as first point of contact for complex customer and engineer issues.
- Implemented staff training and development to improve team expertise and performance.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Maintained a clean and organised workspace, promoting productivity amongst team members.
- Adhered strictly to company protocols ensuring consistency in operations.
- Performed routine service checks for optimal operational conditions.
- Managed inventory of workshop supplies, reducing instances of stock shortage.
- Communicated effectively with customers delivering excellent customer service.
- Repaired and overhauled various items increasing level of efficient turnaround
- Restored equipment to operational condition by removing and replacing or repairing components.
Service Engineer
Erbe Medical Uk Ltd
Morley, Leeds, West Yorkshire
07.2008 - 04.2023
- Assured client satisfaction with immediate and effective troubleshooting of equipment malfunctions.
- Updated client records diligently to monitor service history and future requirements.
- Maintained excellent customer relations, provided expert technical advice on unit management.
- Prepared detailed reports after each visit documenting services rendered or repairs carried out.
- Streamlined workflow by developing effective service schedules.
- Offered prompt on-site service response to emergency breakdowns ensuring minimal disruption.
- Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
- Tailored unique solutions for clients' specific needs enhancing customer satisfaction.
- Facilitated technical training sessions for NHS Internal Depts to facilitate in house servicing.
- Communicated repair needs and issues to customers, explaining complex concepts to help with decision-making.
- Maintained knowledge of updated changes in various equipment models.
- Performed accurate electrical testing, enabling safe system fault repairs.
Acting Team Leader
TBSGB Ltd - Salford Royal Hospital
Salford, Manchester
06.2006 - 04.2008
- Enhanced productivity levels with consistent monitoring of individual progress against set targets.
- Streamlined operations to increase efficiency using time-management techniques.
- Perfected workflow processes, resulting in an improved overall output from the team.
- Mitigated conflicts, fostering a harmonious workplace environment.
- Organised weekly meetings for clear information dissemination and feedback gathering.
- Managed workload distribution, achieving equitable task allocation among team members.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Workshop Supervisor
Draeger Medical - Salford Royal Hospital
Salford, Manchester
02.2004 - 06.2006
- Managed workshop layout for optimal utilisation of space and resources.
- Conducted routine inspections of tools and equipment, maintaining optimum working condition at all times.
- Supervised team members to enhance productivity levels.
- Maintained inventory levels by regularly ordering necessary supplies and materials.
- Organised schedules for efficient daily operations.
- Handled customer complaints and queries promptly, enhancing customer satisfaction levels.
- Reduced downtime with regular maintenance of machinery and equipment.
- Coordinated with other departments to streamline operations across the organisation.
- Delegated tasks, ensuring fair workload distribution among team members.
- Acted as first point of contact for complex customer and engineer issues.
Senior Medical Engineer
Mid Yorks NHS Trust
Wakefield, West Yorkshire
08.1998 - 12.2003
- Advised on equipment failures and potential repairs to restore functionality.
- Enforced compliance with all health and safety measures, reducing worksite risks.
- Supported management decision-making with expert-level technical guidance.
- Collaborated with cross-functional teams, integrating engineering expertise with other areas of knowledge to achieve common goals.
- Maintained updated knowledge of industry advancements to implement emerging solutions.
- Devised and implemented test procedures to verify product compliance and performance.
- Assessed damage to advanced equipment, taking action to prevent reoccurrence.
- Optimised workplace procedures for safety, developing and updating processes based on latest research.
Operations Manager
Pinderfields & Pontefract NHS Trust
Pontefract, Wakefield
04.1997 - 08.1998
- Created a collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Devised operational policies for regulatory compliance and best practices adherence.
- Implemented quality control measures, enhanced product standards.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Optimised workflow procedures with strategic planning and team coordination.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Achieved high-quality standards with meticulous quality control procedures. leading us to attain ISO9002 accreditation.
Electronics Technician - EO1
Pontefract Hospitals NHS Trust
Pontefract, Wakefield
09.1990 - 04.1997
- Maintained detailed records of all repairs and parts replacements for future reference.
- Improved system functionality by troubleshooting and repairing electronic devices.
- Optimised device efficiency by calibrating and adjusting settings.
- Reduced system breakdowns, performed regular maintenance on all equipment.
- Delivered excellent customer service; resolved complaints and queries promptly.
- Fixed and replaced malfunctioning components to restore system performance.
- Thoroughly documented testing and preparation of rework guides and product specifications.
Trainee Electronics Engineer
Pontefract General Infirmary
Pontefract, Wakefield
10.1988 - 09.1990
- To complete HNC within trainee period.
- Handled incoming calls and emails, ensuring prompt response.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Exceeded expectations and demonstrated potential for future success.
Education
NEBS Management - Management/Supervisory
Introductory to N.E.B's Management Award
Pontefract, Wakefield 09.1995 - 09.1996
BTEC HNC - Electrical & Electronic Engineering
Wakefield College
Wakefield 09.1988 - 07.1990
BTEC OND - Electrical & Electronic Engineering
Wakefield College
Wakefield 09.1986 - 07.1988
Secondary Eductaion - Secondary Eductaion
Horbury Comprehensive School
Wakefield /1981 - /1986
Skills
- Field service reporting
- Technical testing expertise
- Resourcefulness in troubleshooting
- Electronic equipment repair
- Electronic system understanding
- Quality assurance mindset
- On-Site professionalism
- Time management expertise
- Equipment calibration
- Service orientation
- Customer Service
- Regulatory compliance
- Health and Safety Compliance
- Cultural awareness
- Team Leadership
- Resourcefulness
- Process Improvement
Affiliations
- Metal Detectorist for over 30 years
- Construct and fly Model Aircraft from Helicopters to Quadcopters
- Laser Engraving & 3D Printing.
Accomplishments
Achieved Special Recognition Award for my service with TBSBG - 20th July 2007
Completed Managing Health & Safety - First Line Induction Program - July 1997
Certification
Various certificates obtained in relation to the servicing and repair of Biomedical equipment - Can be provided on request
References
References available upon request.
Timeline
Lead Service Engineer
Erbe Medical UK Lt
04.2023 - Current
Service Engineer
Erbe Medical Uk Ltd
07.2008 - 04.2023
Acting Team Leader
TBSGB Ltd - Salford Royal Hospital
06.2006 - 04.2008
Workshop Supervisor
Draeger Medical - Salford Royal Hospital
02.2004 - 06.2006
Senior Medical Engineer
Mid Yorks NHS Trust
08.1998 - 12.2003
Operations Manager
Pinderfields & Pontefract NHS Trust
04.1997 - 08.1998
NEBS Management - Management/Supervisory
Introductory to N.E.B's Management Award
09.1995 - 09.1996
Electronics Technician - EO1
Pontefract Hospitals NHS Trust
09.1990 - 04.1997
Trainee Electronics Engineer
Pontefract General Infirmary
10.1988 - 09.1990
BTEC HNC - Electrical & Electronic Engineering
Wakefield College
09.1988 - 07.1990
BTEC OND - Electrical & Electronic Engineering
Wakefield College
09.1986 - 07.1988
Secondary Eductaion - Secondary Eductaion
Horbury Comprehensive School
/1981 - /1986
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