Gary Thomas
Stockport
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Technical Support Advisor
Tesco Broadband
- Having worked for over three years within the Telecoms Industry, I have developed a good working knowledge of all aspects of Technical Support / Customer Service, most recently specialising on all issues relating to the provisioning of services.
- I am a hardworking and focused individual who prides my-self on my excellent customer service skills.
- My ability to work as an individual or part of a team has meant that I am regularly requested to undertake various projects on an ad-hoc basis.
- Most recently I have been tasked with helping the migration of customers from our current network provider Vodafone to our new supplier Talk Talk.
- Application Experience
- Microsoft Azure Dev Ops
- Postman, Soap, WCF, Salesforce, MSQL, Grafana etc
- MS Office - Word, Excel, Outlook, Citrix and moxie email client
- Vodafone diagnostic portal, Talk Talk Supportal, Netlink portal
- Active Directory
- Network Lan and wan connectivity (Limited)
- Machine software builds (In house and partner builds)
- IOS and Android knowledge
- Duties and Responsibilities
- Working as a key member of a busy performance focused Team covering all areas in a busy office environment.
- Housing more than 60 professionals covering Customer Service, Retentions / Sales , Correspondence, Billing, 1st and 2nd Line Technical Support then 3rd line support, progression to provisioning consultant/complaints
- To resolve customer complaints, when the installation of their services has failed or a fault has occurred.
- Supporting colleagues in opening new customer accounts, upgrading existing accounts as well as demonstrating 1st ,2nd and 3rd line Technical Support.
- Responding to Technical Support based emails from customers querying a fault with their services.
- Managing my own diary to ensure my work is kept up to date at all times enabling me to provide an exceptional customer experience.
- Ensure that all provisioning issues are resolved within the companies SLA and working within set KPI’s.
- Highlight any issues or trends to the Management Team and working together to find a resolution
IT Test Lead
NHSProfessionals
2017.01 - 2025.09
- IT Test Lead over integrations of legacy systems to new bespoke Salesforce platform
- IT Test engineer
- In this role I progressed further into software testing and after a short time was promoted to IT Test Lead
- Placement Officer
- I had worked in a dual role as a Placement officer and IT tester within NHSP for over 4 and a half years within the National Service Centre.
- Participated in many projects from testing to buddying of new employees, a go to SME with a high knowledge of process and in house systems from every point of view eg, Ourbank, Mybank and Staffbank.
- Have a keen eye for detail and I am process driven
Education
High School - 9 GCSEs including Maths and English
Offerton High School
1986.01 - 1991.04
B.M.T - Business Maintenance Training
1991.01 - 1992.04
References
References available on request.
Hobbies and Interests
In my spare time I enjoy social gaming., I also have a keen interest in the building and repairing of PC’s., For the past 25 years I have practiced the Martial Art of Jeet Kune Do achieving instructor level, which has given me focus and dedication as well as being a great way to socialise and meet new people.