Gary Smith
Grimsby,Lincolnshire
Summary
Passionate IT technician with 3 years of level 2 experience and 8 years of ERP support with Microsoft Dynamics. A lifetime student of emerging technologies with a curious mindset. I have attained a huge amount of experience delivering support to both customers and colleagues in various roles throughout my career. From Sales Consultant to Key User and End User Support Specialist this has allowed me to develop strong communication skills over a nearly 30-year period. I have acquired knowledge in all of these roles and built on that experience with a continuing focus on education throughout my employment, pursuing qualifications such as CompTIA A+, Cisco CCNA, Microsoft Azure, Vmware, and AAT to keep up with the ever-changing landscape in IT and Finance, whilst also helping to understand the needs of colleagues and customers alike. I am a Logical thinker with top problem-solving abilities. I communicate well with technical and non-technical audiences for speedy resolutions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
End User Support Specialist
Limagrain IT
Rothwell, Lincolnshire
09.2020 - Current
- Produced accurate and consistent IT documentation and version control systems. Oversaw inventory and diagrams of office infrastructure.
- Analyzed errors and enacted modifications of local infrastructure quickly and effectively within the UK, Polish, and Czech Republic areas of Northern Europe based on alerts provided by the company helpdesk tool. This includes ping failures, high CPU, excessive memory usage, and network outages.
- Deployed non-compliant critical and security patches in the vSphere environment to enable continued stability of the virtual platform.
- Upgraded memory and increased CPU allocation on Vmware virtual machines based on resources available on the ESXi host. Coordinated with cluster manager in the upgrade of ESXi host version 6.7 to 7.03 outside of normal operational hours.
- Analyzed the status of wireless access points, core, and access switches within the local topology on the Cisco Meraki web interface and enforced any corrections both in person and remotely.
- Deployed Cisco Meraki switches at sites in the UK and Denmark. Supported and effectively completed new installations of SFP ports and fibre cabling in the UK improving performance.
- Providing remote and in-person advice and solutions to fellow colleagues, including the supply, installation, and support of new hardware and software both locally and overseas, explained technical concepts using clear and concise language, and communicating with both level 1 and 3 support teams to achieve a positive outcome to user’s issues.
- Have built strong relationships across departments and global companies allowing for ease of communication when attempting to resolve issues promptly.
Financial Systems Controller
Limagrain UK
Rothwell, Lincolnshire
06.2012 - 08.2020
- Executed system and process improvements for enhanced finance department efficiency.
- Established a new role within the finance team creating procedures and putting systems in place to effectively monitor costs of company inventory and allow more accurate reporting to senior and central management.
- As a key user ensured colleagues followed the correct procedures and used systems correctly to allow for consistent reporting of costs and volumes, working and collaborating with the Finance, Sales, and Production departments.
- Created systems to decrease errors in data collection and calculations.
- Created, published, and edited documentation on the operation of the Dynamics AX and Warehouse Management platforms.
- Participated and contributed to workshops both locally and in France to support in the development of new projects.
Education
Diploma of Higher Education - Accountancy
Kaplan
United Kingdom 01.2014 - 01.2017
Azure Fundamentals - Information Technology (Cloud)
Microsoft
United Kingdom 01.2022 - 01.2022
A+ Certification - Information Technology
CompTIA
United Kingdom 01.2001 - 01.2002
Skills
- Hardware upgrades
- Software diagnosis
- Customer service expert
- Application installations
- Application support
- Networking
- Hardware diagnosis
- Desktop support
- Data entry
- Technical issues analysis
- Research skills
- Analytical
- Virtualisation
Languages
English
Native
Timeline
Azure Fundamentals - Information Technology (Cloud)
Microsoft
01.2022 - 01.2022
End User Support Specialist
Limagrain IT
09.2020 - Current
Diploma of Higher Education - Accountancy
Kaplan
01.2014 - 01.2017
Financial Systems Controller
Limagrain UK
06.2012 - 08.2020
A+ Certification - Information Technology
CompTIA
01.2001 - 01.2002
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