Gary Shelton
Northampton,North
Summary
Highly skilled professional with a strong foundation in communication, leadership, and management. Demonstrates excellent customer service and active listening abilities, ensuring client satisfaction. Proficient in MS Office, stock counting, cash handling, and cleaning procedures. Known for reliability, attention to detail, and superb time management. Approachable and trustworthy with a proven ability to work independently and take initiative.
Experienced in retail sector with focus on customer service and stock management. Can ensure smooth running of store operations, thanks to keen attention to detail and organisational skills. Brings forth ability to manage multiple tasks simultaneously, ensuring stock levels are well maintained and customer queries are resolved promptly.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bar Manager
Pridecareer LTD
Northampton, Northamptonshire
09.1999 - 09.2024
- Key member of senior management team.
- Worked closely with company directors and external community partners to influence strategic and operational methods of service delivery, ensuring company's vision and objectives were met.
- Helped company achieve 2 accreditations for licensed premises, for safety, customer service and responsible practices.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Coordinated events at the venue, leading to increased bookings.
- Promoted special offers and events via social media platforms boosting brand visibility.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Monitored stock levels to avoid any potential shortages during peak hours.
Store Assistant
Panters Menswear
Northampton, Northamptonshire
06.1997 - 08.1999
- Arranged displays attractively, driving impulse purchases.
- Replenished floor stock
- Processed deliveries promptly, maximising product availability for customers.
- Maintained store cleanliness.
- Monitored shop floor consistently to deter thefts and losses.
- Guided customers to locate products or alternative items.
Education
BTEC National Diploma - Computer Studies
Northampton College
Northampton, Northamptonshire 09.1996 - 06.1998
GNVQ - Business Studies
Weston Favell Upper School
Northampton, Northamptonshire 09.1995 - 06.1996
GCSEs - English, Maths, Science, Geography, Business Studies, Information Systems, Art
Weston Favell Upper School
Northampton, Northamptonshire 09.1993 - 06.1995
Skills
- Excellent communication and social skills
- Good leadership and management skills
- Approachable and trustworthy
- Able to work on own initiative
- Reliable
- MS Office
- Stock counting
- Cash handling
- Cleaning procedures
- Customer Service
- Active listening
- Superb time management
- Attention to Detail
- Health and Safety Compliance
- CCTV monitoring
Certification
- Personal Alcohol Licence Holder, 2001
- HSE Complaint Emergency First Aid Certificate
- Age Verification - CPL Online Training CPD
- Under Age Sales - CPL Online Training CPD
- Health & Safety - CPL Online Training CPD
- Manual Handling - CPL Online Training CPD
- Drug Awareness - CPL Online Training CPD
- Customer Service - CPL Online Training CPD
- Fire Awareness - CPL Online Training CPD
- Conflict Management - CPL Online Training CPD
- COSHH - CPL Online Training CPD
- Drinkaware Alcohol Vulnerability Awareness - CPL Online Training CPD
References
References available upon request.
Affiliations
- Gardening
- Spending time with Family & Friends
Timeline
Bar Manager
Pridecareer LTD
09.1999 - 09.2024
Store Assistant
Panters Menswear
06.1997 - 08.1999
BTEC National Diploma - Computer Studies
Northampton College
09.1996 - 06.1998
GNVQ - Business Studies
Weston Favell Upper School
09.1995 - 06.1996
GCSEs - English, Maths, Science, Geography, Business Studies, Information Systems, Art
Weston Favell Upper School
09.1993 - 06.1995
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