Gary Scott
Bolton,Lancashire
Summary
Accomplished Business Development Manager with extensive experience in market research, lead generation, sales strategy, customer service and complaints. Proven track record in enhancing market reach and improving client engagement through strategic PPC and organic search advertising and CRM implementation. Adept at managing customer relationships and developing business opportunities, with a history of achieving sales targets and maintaining compliance within the company.
Overview
24
24
years of professional experience
Work History
Senior Manager and Business Development
Swift Money Ltd
Bolton
03.2011 - 09.2026
- Developed and implemented a customer service and complaints department within Swift Money.
- Maintained a compliance monitoring programme for FCA compliance requirements.
- Conducted market research to identify new leads and expansion opportunities.
- Used data to design targeting strategies for specific markets and demographics.
- Enhanced market reach via targeted social media advertising campaigns.
- Implemented CRM systems to log interactions and manage sales pipelines.
- Coordinated with customer service and complaints to improve lead quality.
- Advised business clients on product mixes to maximise sales engagement.
- Organised and maintained prospective client databases with accurate categorised records.
Sales and Customer Service Representative
iPhone Unlocking Ltd
Bolton
03.2009 - 03.2011
- Communicated with target audiences to build and manage customer relationships.
- Maintained and updated customer databases to ensure accurate information access.
- Conducted online market research through customer questionnaires to gather insights for decision-making.
- Evaluated competitor strategies to enhance own marketing efforts.
- Evaluated competitor strategies to enhance own marketing efforts. with target audiences and handle daily customer relationship needs.
Accounts Manager
iVerified Ltd
Bolton
03.2008 - 03.2009
- Managing a portfolio of accounts through regular reviews and follow-ups.
- Maintaining relationships with existing clients through scheduled check-ins.
- Achieving sales targets by tracking progress and improving outreach.
- Handled customer complaints by investigating issues and resolving problems promptly, enhancing customer satisfaction.
- Verified documents to open accounts efficiently and accurately, ensuring smooth onboarding for clients.
- Identifying fraudulent activity by reviewing records and transaction patterns.
- Generating leads through routine outreach and account screening.
- Executed necessary actions to ensure compliance with regulations. to keep processes compliant and on track.
- Executed administrative tasks to maintain daily operations.
Musician/Singer
Pure Bee Gees (Tribute Band)
Nationwide
01.2003 - 12.2008
- Performed in over 600 live shows across the UK, engaging audiences with dynamic stage presence.
- Performed in front of live audiences of up to 1000 people.
- Developed engaging performances to captivate audiences and elevate event experiences.
- Performed at variety of live events such as weddings, private parties and club functions.
- Rehearsed consistently to enhance performance quality and artistry, honing musical abilities.
- Developed strong working relationships and collaborated with other musical artists and industry professionals.
- Built relationships with industry professionals at music events, establishing connections for future projects.
Education
GCSEs -
Sharples School
Bolton01-1999
Skills
- Lead generation
- Market research
- Sales pipeline management
- Sales strategy
- Business development
- Account management
- Market development
- Strategic planning
- Relationship management
Timeline
Senior Manager and Business Development
Swift Money Ltd
03.2011 - 09.2026
Sales and Customer Service Representative
iPhone Unlocking Ltd
03.2009 - 03.2011
Accounts Manager
iVerified Ltd
03.2008 - 03.2009
Musician/Singer
Pure Bee Gees (Tribute Band)
01.2003 - 12.2008
GCSEs -
Sharples School