GARY SCOTT

• Accountability for people development, commercial success, guest experience and health and safety of 12 city centre restaurants across the UK.
• Driving a culture of collaboration with restaurant teams and Operations Managers and fostering a shared goal of excellence.
• Providing timely feedback through purposeful site visits and meetings.
• Utilising data to make informed and smart commercial and people decisions.
• Working with department leads to ensure the smooth and efficient roll out of new restaurant openings.
• Championed internal development and succession planning, to strengthen people position, and minimise turnover.
• To roll out company initiatives seamlessly and contribute to wider business projects.
• Coached and developed Operations Managers as direct reports, to elevate people and business performance.

Key Achievements

• Fostered the Mowgli culture within London and the south.
• Opened eight new sites within a three-year period.
• Implemented 'on-brand' sales initiatives and instilled a commercial mindset within the restaurant teams, resulting in the region ending +11% LFL VS LY.
• Developed into a regional role, supporting Operations Managers.

• Strong emphasis on building self-reliant, autonomous restaurant managers, and instilling a collaborative approach to leading the business forward.
• Full accountability of all commercial and people aspects of the area.
• Oversaw the roll-out of home delivery into all restaurants.
• Lead the operations and distribution of the online 'Honest at Home' retail arm of the business.
• Accountable for the recruitment, development and succession of great talent.
• To drive the Honest culture and live the values at all times.
• Ensured that all interactions and visits were purposeful and beneficial to the teams.

Key Achievements

• The closure and reopening of 16 sites during covid, having only recently started in the business.
• Overseeing the roll-out and implementation of delivery into the business.
• Rebuilding a strong, engaged team, post-covid.
• Developed the retail operations side of the business.

• Driving company culture and performance through an engaged and highly skilled team.
• Analysis of performance data to identify operational and cost efficiencies.
• Recruitment, training and development and succession planning.
• Supporting teams in local sales plans based on identified opportunities.
• Analysing financial performance and adopting a collaborative approach to action planning.
• Supporting teams to achieve company KPI's.
• Implementing auditing structures to maintain standards of cleanliness, food quality, and compliance.
• Implementing reward and recognition initiatives.

Key Achievements

• Inherited a struggling area with major operational and recruitment needs, making significant improvements.
• Took management occupancy from 65% to 100%.
• Internally developed and promoted 1 x Training GM, 2 x GM, 4 x Head Chefs, and several Assistant Managers.

• Contributed to the overall development of the newly formed Scottish region, with a primary emphasis on building a strong Nando's culture within the teams.
• Built a strong, highly motivated and passionate restaurant team.
• Created and built an excellent guest experience and built new and lasting Nando's fans, in a new territory.
• Identified opportunities to elevate business performance and KPI's.
• A highly autonomous role, accountable for team, finances and and operations of the business.
• Created a robust talent plan to support internal succession for the growing region.

Key Achievements

• Was voted into the General Manager partnership scheme as a result of consistent achievement of business targets.
• Built strong and progressive teams, with several of my direct reports developing to GM.