GARY SANDIFORD

• Worked conscientiously over many years to achieve targets & deliver a high level of customer service
• Accurately inputted data to ensure positive customer outcomes relating to finding & servicing the customer on the roadside
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Resolved customer issues using strong interpersonal skills and conflict resolution techniques
• Worked under strict deadlines and responded to service requests and emergency call-outs
• Answered 50-100 inbound calls per day in a fast paced environment
• Assisted customers by answering questions and solving problems
• Answered customer telephone calls promptly to improve on-hold wait times
• Arranged hire cars & taxis
• Took payments for POU service

Self employed taxi driver.

As above

• Answered customer requests with friendly, knowledgeable service and support
• Assisted customers by answering questions and solving problems
• Guaranteed positive customer experiences and resolved customer complaints
• Answered customer telephone calls promptly to improve on-hold wait times
• Transferred balances on customer request