GARY SANDIFORD
Whitefield,Manchester
Summary
Over 20 years experience working in call centres. Capable and conscientious with extensive experience providing first class customer service. Consistently exceeding expectations through a dedicated work ethic. Proven reliability and proficient in handling complex customer issues and promoting positive experiences. Experienced working in teams and collaborative environment, but also self-sufficient, self-motivated and excels in solo work.
Overview
30
30
years of professional experience
1987
1987
years of post-secondary education
Work history
Breakdown Assistance Specialist
RAC
Manchester, LAN
2008.07 - 2025.04
- Worked conscientiously over many years to achieve targets & deliver a high level of customer service
- Accurately inputted data to ensure positive customer outcomes relating to finding & servicing the customer on the roadside
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Answered 50-100 inbound calls per day in a fast paced environment
- Assisted customers by answering questions and solving problems
- Answered customer telephone calls promptly to improve on-hold wait times
- Arranged hire cars & taxis
- Took payments for POU service
Self employed
Manchester City Council
Manchester, Lancashire
2007.03 - 2007.08
Self employed taxi driver.
Breakdown Assistance Specialist
Rac Motoring Services
Manchester, Lancashire
2001.08 - 2007.03
As above
Customer Service Advisor
Barclaycard
Manchester, LAN
1995.09 - 2001.08
- Answered customer requests with friendly, knowledgeable service and support
- Assisted customers by answering questions and solving problems
- Guaranteed positive customer experiences and resolved customer complaints
- Answered customer telephone calls promptly to improve on-hold wait times
- Transferred balances on customer request
Education
GCSE - English, Maths, History, Physics, Chemistry
Philips High School
A-Levels - History
Stand College
Higher National Diploma - Business Studies
Salford College of Technology
Psychology Bsc Honours 2:1 - Psychology
Bolton University
Skills
- Call centre work
- Communication skills
- Problem solving
- Adaptability
- Customer complaint resolution
Custom
- Snooker
- Crown green bowls
Affiliations
- Play snooker in local league. Have captained team to twice win the North Manchester League
- Crown green bowls. Play in local leagues.
Timeline
Breakdown Assistance Specialist
RAC
2008.07 - 2025.04
Self employed
Manchester City Council
2007.03 - 2007.08
Breakdown Assistance Specialist
Rac Motoring Services
2001.08 - 2007.03
Customer Service Advisor
Barclaycard
1995.09 - 2001.08
A-Levels - History
Stand College
Higher National Diploma - Business Studies
Salford College of Technology
Psychology Bsc Honours 2:1 - Psychology
Bolton University
GCSE - English, Maths, History, Physics, Chemistry
Philips High School