Gary O’Donnell

• Analysed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
• Negotiated purchase prices and explained sales, warranty and optional products.
• Responded to customer enquiries via telephone and email.
• Completed registration paperwork and sales documentation.
• Effectively located merchandise across various stores to address customer needs.

I spent a year here due to been let go from my previous job brought on by the pandemic. The company produce blood stripes for diabetes customers.

• Managed open and close of batch process from start to completion for batch tracking.
• Helped with change-overs and set up to assist with job preparation and production functions.
• Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
• Monitored machine operation for compliance with policies, procedures and processes.
• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
• Followed instructions and directions on batch tickets for accurate results.
• Completed parts lubrication and other minor maintenance tasks to keep equipment running.
• Maintained quality of product by checking labels, packaging and other factors.
• Identified and corrected issues or inconsistencies found in batch samples.
• Collected batch samples of product for quality control.

I had just recently moved back to Scotland and wanted to use this role to broaden my knowledge the highlands, knowing the roads and learning about the local areas. My roles was to pick up confidential waste from all over Scotland and take it back to

• Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
• Maintained vehicle by refuelling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
• Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
• Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
• Verified assigned van fully-fuelled and safe to operate and required paperwork on board before leaving yard.
• Utilized balers to compress recyclable materials.
• Inspected materials to determine appropriate placements for repurposing or disposal.

I was part of a team of 24 people who's job it was to try and predict where problems would escalate or go wrong within a live-time breakdown situation and resolve the situation before this affected the customer

• Multitasked to handle diverse customer needs in high-volume call centre setting, prioritizing tasks to keep up with challenging deadlines.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Oversaw communication and research to achieve full resolution of complaints inquiries.
• Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
• Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
• Collaborated with team members to achieve target results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
• Promoted available products and services to customers during service, account management and order calls.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Recommended products to customers, thoroughly explaining details.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Held team meetings to gain feedback, provide updates and set policies.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Evaluated work of 12 floor employees to improve performance.
• Designed and built over 100 displays to generate customer interest in store merchandise.
• Trained team members in successful strategies to meet operational and sales targets.
• Created employee schedules to align coverage with forecasted demands.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Opened and closed store 4-7 days per week by counting registers, making deposits and storing and filing all daily paperwork.

• Helped students meet course goals by establishing clear objectives for lessons, units and projects.
• Planned and conducted community activities such as High ropes, Caving and Archery.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
• Transported and escorted program participants to and from activities and on field trips.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Maintained excellent attendance record, consistently arriving to work on time.
• Trained and Qualified in archery & fencing.
• Integrated academic and vocational based curriculum to help students learn and acquire life skills.
• Organized welcoming and closing ceremonies, family night and sporting events.
• Led groups of children safely through variety of camp activities.