I am a Passionate Individual in the field of Customer Experience and Employee Experience.
Happy and Motivated Customers and a Happy and Motivated Team lead to a Successful Business, Growth and Fun, after all who said work can't be Fun?.
I feel I am able to spot opportunities that perhaps others cannot and have displayed that through a number of business roles and having started, grown and exited a successful business and charitable trust.
Having come to the end of my post sale agreement I am looking for new challenge with a new purpose once again.
Post Acquisition of Quality Plan Ltd my role as per agreed in the post sale arrangement was to provide Consultancy to Practice Plan Ltd and to retain and develop the group clients in Ireland ( Primarily N.Ireland).
Key objective to retain and develop the existing client base and increase the business in a new market for The Practice Plan Group and Wesleyan.
Whilst growing and developing Quality Plan Ltd I made the decision to start a registered charity to give something back to local charities in the Northern Ireland community.
Quality for all raised £49,000 in total during the period.
We asked Quality Plan clients to donate £25 per month inclusive of Gift Aid. During the period we managed to help charities such as
- The Buddy Bear Trust
- The Children's Hospice
- Sound Friends
- Brain Injury Matters
- Kinship Care
- Children's Heartbeat Trust
- Brainwaves NI
- The Christopher McCollum Fund
- Helping Hands @ The Royal Hospital
Post Acquisition of Quality Plan Ltd it was decided to close the charity due the Wesleyan Group having their own trust in place.
A thoroughly enjoyable journey, making a difference.
The sole purpose of Quality Plan ltd was to provide a unique business offering to the growing number of elite market of independent dental practices in the marketplace.
Offering dental plan administration, patient insurance and collection services, coupled with business planning and consultancy services as an added value proposition.
A New Start Up business that developed into 19,000 patients over the 9 years prior to successful acquisition by The Practice Plan group in July 2017.
A thoroughly enjoyable experience where I was able to display Leadership to many independent businesses whilst growing my own business alongside.
In late 2015 after business analysis I decided to realise the asset resulting in acquisition.
To stabilise and grow and the business portfolio in Northern Ireland after a period of transition.
These years I managed to achieve rapid growth across the country through business referrals,
Develop and Grow the Regional business area.
Identify and develop New Business opportunities.
Leadership
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