- Collecting watches
- Walking hills and mountains
Gary Moss
Manchester,Greater Manchester
Summary
Results-driven operations manager with expertise in sales and logistics. Managed store operations and led teams to improve productivity and quality. Specialised in inventory management, cost analysis, and product sourcing to support business growth. Focused on enhancing customer satisfaction through effective order processing and query resolution.
Overview
14
14
years of professional experience
Work History
Vintage Clothes Salesperson
Self employed
Country wide
01.2024 - Current
- Provided customer service for purchase queries and product guidance to enhance shopping experience.
- Managed the return process for clothing items and resolved exchange issues.
- Processed refund requests and managed return paperwork to ensure customer satisfaction.
- Resolved refund and return concerns through responsive customer service.
- Sent customer orders and monitored delivery status to customers and tracked delivery progress.
- Purchased garments in various sizes and styles using available sizes and styles.
- Measured clothing items to confirm fit and sizing.
- Washed clothing items using appropriate detergents and handling steps to maintain quality.
- Presented items neatly for customers and display areas.
- Managed listings and updates across the internet.
Operations Manager
Travis Perkins
Northern areas
02.2022 - 08.2024
- Oversaw store operations at multiple locations, ensuring efficient management practices.
- Maintained stock control to prevent shortages and mismatches.
- Performed cost-finding exercises to guide buying decisions.
- Recommended work practices that improved consistency and quality standards.
- Retrieved laptop data and supported accurate record updates.
- Researched and evaluated products to enhance value and compatibility.
- Documented meeting notes and organised files for efficient retrieval.
- Reported fire hazard risks and followed safe handling steps.
Driver
Nationwide car deliveries
Northwest
01.2017 - 02.2020
- Delivered goods and services on time in excellent condition.
- Designed optimal delivery routes using navigation tools, enhancing delivery efficiency.
- Practised safe driving while operating vehicles to ensure safety standards.
- Completed daily vehicle inspections, maintaining safety standards and reporting repairs.
- Conducted routine safety checks on oil levels and brakes, maintaining vehicle safety compliance.
- Reported vehicle safety concerns and issues to management.
Warehouse Worker
Marshall Tufflex
Manchester
11.2012 - 05.2015
- Pick customer orders accurately to support timely dispatch and satisfaction.
- Pick and pack customer orders accurately to hit daily targets.
- Picked orders to consistently achieve warehouse productivity targets each shift.
- Exceed performance and productivity targets through accurate picking and packing.
- Load and unload deliveries safely while following strict safety protocols.
- Assist with packaging goods for shipment or customer collection.
- Assisted teammates with picking, packing, and processing tasks to enhance workflow efficiency.
- Scan, sort, and divert packages to departments for accurate tracking.
- Maintain and clean warehouse areas to match safety standards daily.
- Maintained cleanliness and organised flow in warehouse to facilitate smooth operations.
- Identified and reported damaged stock to facilitate timely replacements. to enable fast replacement actions.
Education
GCSEs - Mathematics
Highfield
Manchester01-2022
GCSEs - High school
Parrenthorn high school
Prestwich 01-1987
Skills
- Visual merchandising
- Customer service excellence
- Customer engagement
- Order processing
- Inventory management
- Stock control
- Product sourcing
- Sales analysis
- Clothing care standards
- Store presentation
- Time management
- Multitasking efficiency
- Problem solving
- Team leadership
- Communication skills
- Creative thinking
- Data entry
Interests
Timeline
Vintage Clothes Salesperson
Self employed
01.2024 - Current
Operations Manager
Travis Perkins
02.2022 - 08.2024
Driver
Nationwide car deliveries
01.2017 - 02.2020
Warehouse Worker
Marshall Tufflex
11.2012 - 05.2015
GCSEs - Mathematics
Highfield
GCSEs - High school
Parrenthorn high school