Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gary Menteer

Independence

Summary

At Safe Haven Security, a seasoned Retention Manager enhanced customer retention through innovative early warning systems and targeted marketing campaigns, directly boosting revenue. Expert in retention marketing and mentoring, I led a team to exceed performance metrics, emphasizing compliance and workforce development. Achievements include significant account saves and revenue growth, showcasing a blend of strategic and interpersonal skills.

Overview

8
8
years of professional experience

Work History

Retention Manager

Safe Haven Security
08.2016 - Current
  • Implemented early warning systems to identify at-risk customers before they cancelled their services, enabling proactive outreach efforts that often resulted in saved accounts.
  • Regularly reviewed and updated retention policies to ensure alignment with company objectives and evolving market conditions.
  • Boosted revenue with upselling and cross-selling initiatives tailored for long-term customers.
  • Developed and executed targeted marketing campaigns to re-engage lapsed customers, resulting in increased revenue generation.
  • Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Education

GED -

Bridge ALC
Spokan, WA
05.2003

Skills

  • Retention Marketing
  • Customer satisfaction measurement
  • Brand Awareness
  • Upselling strategies
  • Customer Retention Strategies
  • Training and mentoring
  • Employee Onboarding
  • Diversity and Inclusion
  • Internal Communications
  • Workforce improvements
  • Training programs
  • Compliance
  • Career Development

Timeline

Retention Manager

Safe Haven Security
08.2016 - Current

GED -

Bridge ALC
Gary Menteer