Gary Menteer
Independence
Summary
At Safe Haven Security, a seasoned Retention Manager enhanced customer retention through innovative early warning systems and targeted marketing campaigns, directly boosting revenue. Expert in retention marketing and mentoring, I led a team to exceed performance metrics, emphasizing compliance and workforce development. Achievements include significant account saves and revenue growth, showcasing a blend of strategic and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Retention Manager
Safe Haven Security
North Kansas City, MO (Remote)
08.2016 - Current
- Implemented early warning systems to identify at-risk customers before they cancelled their services, enabling proactive outreach efforts that often resulted in saved accounts.
- Regularly reviewed and updated retention policies to ensure alignment with company objectives and evolving market conditions.
- Boosted revenue with upselling and cross-selling initiatives tailored for long-term customers.
- Developed and executed targeted marketing campaigns to re-engage lapsed customers, resulting in increased revenue generation.
- Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Education
GED -
Bridge ALC
Spokan, WA05.2003
Skills
- Retention Marketing
- Customer satisfaction measurement
- Brand Awareness
- Upselling strategies
- Customer Retention Strategies
- Training and mentoring
- Employee Onboarding
- Diversity and Inclusion
- Internal Communications
- Workforce improvements
- Training programs
- Compliance
- Career Development
Timeline
Retention Manager
Safe Haven Security
08.2016 - Current
GED -
Bridge ALC