Gary Mee
London,United Kingdom
Summary
Accomplished professional with extensive expertise in sales, customer service, business and operations management. Demonstrates strong leadership skills through staff recruitment, mentoring, and team training. Proficient in trading and inventory management, financial reporting, and compliance auditing. Adept at implementing change and ensuring regulatory compliance. Committed to driving business growth through effective sales techniques and consulting services. Looking for an exciting new opportunity to broaden skills in, as well as employ transferable skills in remote or on site sales, niche services, hospitality, logistics, office administration, loss prevention or warehouse operations.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Branch Manager
BOOTS OPTICIANS (DS opticals Ltd/ JD Opticals Ltd)
London, United Kingdom
04.2018 - 02.2025
- I play a crucial role in overseeing operations of a flagship branch of Boots Opticians.
- My responsibilities encompass various aspects of the business, including staff management, customer service, sales, inventory management, volume management, driving sales conversion and compliance with industry regulations.
- I also play a role in supporting managers, clinicians and staff in other branches
- Staff Management: One of my primary responsibilities as branch manager is to oversee staff working at the branch
- This includes hiring and training new employees, scheduling shifts, and ensuring that all team members adhere to company policies and procedures
- Customer Service: Ensuring exceptional customer service is a key aspect of my role as branch manager
- I am responsible for creating a welcoming and professional environment for customers, handling escalated customer concerns, and ensuring that the staff provide accurate information about products and services
- Additionally, I am involved in resolving complex customer issues and ensuring overall customer satisfaction
- Sales and Marketing: I am tasked with driving sales and implementing strategies to promote products and services offered by the company
- This involves setting sales targets, monitoring performance metrics, and landing promotional campaigns to attract new customers while retaining existing ones
- I focus on sales conversion by ensuring all staff are knowledgeable on what we sell and trained to an exceptional level.
- Financial Management: I manage the branch's financial performance in my role
- This involves budgeting, monitoring expenses, analysing financial reports, and identifying opportunities for cost savings or revenue growth
- I am also involved in setting pricing strategies for products and services offered by the store with the directors
Area Specialist
BOOTS OPTICIANS PROFESSIONAL SERVICES LIMITED
London Area
06.2017 - 03.2018
- Responsible for the rollout, training implementation and soft landing of new multimillion pound retail and dispensing practice system across 20+ Boots opticians stores in central London
- Working closely with regional manager and store managers to deliver on plan, ensuring all staff are trained and any IT needs met ready for live launch date
- Responsibilities included: Organising seminars with management teams, painting the picture of the benefits Vs the old system, outlining the launch and training plan, what would be required of each store and the role I will play in assisting them, answering queries and technical questions
- Supporting the stores managers with delivering training for all staff and clinicians as well as hands on proactive coaching and training delivery in store
- Setting up and supporting the Area and store managers with training workshops
- Being mobile around London visiting stores ensuring training plan was being met on time
- Getting feedback from store teams on what extra help they will need and assisting the store managers in implementing it
- Constantly liaising with head office teams via online and in person meetings on any new developments which needed to be communicated to stores/ area management
- Working closely with IT teams to ensure any technical issues were dealt with quickly and a work-around was available before live date
- Cascading of training materials and any developments to all stores in area via phone and email
- Assisting other areas in London and Essex in the absence of their Area Lead
- Establishing and staying in close communication with the other area leads to share ideas of what worked well and not so well to help shape the most efficient way of working
Property Search Agent
PROPERTY INFORMATION COMPANY LIMITED
London Area
01.2015 - 06.2017
- I was head hunted by the director of PIC searches and I wanted to challenge myself in a role outside of retail management so accepted the offer to work as a property search agent for PIC
- My responsibilities included: Directly liaising with and assisting the director in collating Land charge information from various local authorities
- Visiting various local authorities daily, timely collecting land charge data for a number of properties
- Timely collation and transmission of the data back to the office for processing
- Liaising with council officers in the local authority to ensure accurate information was given
- Ensuring that professionalism and customer service was a top priority when dealing with clients
- Inputting of land charge data into various data collecting systems
- Understanding of conveyance maps and land surveys, ensuring accurate information was given to clients about particular properties and legal implications of not adhered to
- Working closely with other search agents to ensure widest areas collected efficiently
- Ensuring company revenue targets were met or exceeded
Cluster Manager
LIBERTY FLIGHTS LTD.
London Area
02.2013 - 01.2015
- Responsible for the overseeing and management operation of 7 evaping retail sites across London and the southeast
Customer Service and Trading Manager
SAINSBURY'S
London Area
09.2009 - 12.2012
- Took the role of Customer service manager at Sainsbury's Islington which also encompassed managing trading departments in fresh foods, BWS and dry goods
Customer Service Manager
ASDA
London Area
04.2006 - 08.2009
- I was headhunted by Area Manager at ASDA from Sainsbury's as team leader to fill the position of Customer Service Manager across multiple sites in east and southeast London, acting as temp support until vacancies were trained and filled
Sales Assistant/Supervisor/Assistant Manager
SAINSBURY'S
11.2002 - 01.2006
Education
GCSEs - GCSE
Central Foundation Boys' School
London 09.1996 - 06.2001
Skills
- Retail Management
- Customer service
- Sales Techniques
- Professional services
- Trading and inventory management
- Learning and development
- Financial reporting
- Profit and Loss Analysis
- Staff recruitment
- Staff mentoring
- Leadership expertise
- Regulatory compliance
- Operations management
- Sales Consulting
Certification
Criminology and Forensic Profiling -
Level 4
References
References available upon request.
Timeline
Branch Manager
BOOTS OPTICIANS (DS opticals Ltd/ JD Opticals Ltd)
04.2018 - 02.2025
Area Specialist
BOOTS OPTICIANS PROFESSIONAL SERVICES LIMITED
06.2017 - 03.2018
Property Search Agent
PROPERTY INFORMATION COMPANY LIMITED
01.2015 - 06.2017
Cluster Manager
LIBERTY FLIGHTS LTD.
02.2013 - 01.2015
Customer Service and Trading Manager
SAINSBURY'S
09.2009 - 12.2012
Customer Service Manager
ASDA
04.2006 - 08.2009
Sales Assistant/Supervisor/Assistant Manager
SAINSBURY'S
11.2002 - 01.2006
GCSEs - GCSE
Central Foundation Boys' School
09.1996 - 06.2001
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