Gary Knox
Edinburgh,Midlothian
Summary
Experienced Collections Specialist bringing 8 years of success in the banking industry. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Dependable and successful at meeting high productivity, quality and performance standards. I have good organisation skills. outside of work i have organised and delivered charity events such as golf days football matches and charity race nights.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Debt Consultant
NatWest Group
Edinburgh, Midlothian
11.2015 - 09.2023
- Resolved complex collection cases, liaising with debt agency's to get positive outcome for bank and customers
- Used conversation skills to convey current financial information and obtain payments.
- Analysed financial information to develop and implement appropriate collection processes
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
Licensing officer
Edinburgh Council
Edinburgh, Midlothian
03.2014 - 10.2015
- Provided expert advise and guidance to applicants, internal officers and senior management.
- Advised individuals on requirements and documentation needed to acquire licenses.
- Dealt with general enquiries concerning licensing services.
- Delivered high-quality, accurate correspondence when communicating with members of public, license holders and agents.
- Educated applicants and members of public on applying and complying with licencing guidelines.
Painter and decorator
Kenny Knox decor
MUSSELBURGH, East Lothian
01.2010 - 02.2014
- Executed domestic and commercial painting and decorating accurately and efficiently.
- Refreshed walls, doors and trims with strict attention to detail.
- Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
- Built rapport with clients to encourage referrals.
Security officer
St Jams center Edinburgh
Edinburgh, Edinburgh
04.2006 - 11.2010
- Covered evening and weekend shifts to meet company goals.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Oversaw control room and gatehouse systems.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
Professional footballer
Heart Of Midlothian Football club
Edinburgh, Edinburgh
06.2002 - 06.2004
- Engaged in conditioning drills to improve strength, speed and agility.
- engaged with team mates helped and encouraged others
- interacted with others to gain information that would help in all aspects of life. learning good communication skills and confidence
Education
GCSEs - standard grades
Holy Rood RC High School
Edinburgh 08.1997 - 12.2001
Skills
- Self-Motivated
- Good Telephone Etiquette
- Flexible and Adaptable
- Good Team player
- Active Listening
- Financial reporting and analysis
Timeline
Debt Consultant
NatWest Group
11.2015 - 09.2023
Licensing officer
Edinburgh Council
03.2014 - 10.2015
Painter and decorator
Kenny Knox decor
01.2010 - 02.2014
Security officer
St Jams center Edinburgh
04.2006 - 11.2010
Professional footballer
Heart Of Midlothian Football club
06.2002 - 06.2004
GCSEs - standard grades
Holy Rood RC High School
08.1997 - 12.2001
Similar Profiles
Devang PatelDevang Patel
AML Specialist (Correspondent Banking) at NatWest GroupAML Specialist (Correspondent Banking) at NatWest Group
Raabiah KhalilRaabiah Khalil
Assistant Relationship Manager, Commercial Trainee at NatWest GroupAssistant Relationship Manager, Commercial Trainee at NatWest Group
OMELBANIN ALALIOMELBANIN ALALI
Customer Service & Operations analyst. at NatWest GroupCustomer Service & Operations analyst. at NatWest Group
Boomiga ABoomiga A
Customer Support and Operations Analyst at NatWest GroupCustomer Support and Operations Analyst at NatWest Group
Etim UmanaEtim Umana
Maintenace Lead at Seplat Energy Producing Nigeria UnlimitedMaintenace Lead at Seplat Energy Producing Nigeria Unlimited