Gary Knox
Edinburgh,Midlothian
Summary
Experienced Collections Specialist bringing 8 years of success in the banking industry. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Dependable and successful at meeting high productivity, quality and performance standards. I have good organisation skills. outside of work i have organised and delivered charity events such as golf days football matches and charity race nights.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Debt Consultant
NatWest Group
Edinburgh, Midlothian
11.2015 - 09.2023
- Resolved complex collection cases, liaising with debt agency's to get positive outcome for bank and customers
- Used conversation skills to convey current financial information and obtain payments.
- Analysed financial information to develop and implement appropriate collection processes
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
Licensing officer
Edinburgh Council
Edinburgh, Midlothian
03.2014 - 10.2015
- Provided expert advise and guidance to applicants, internal officers and senior management.
- Advised individuals on requirements and documentation needed to acquire licenses.
- Dealt with general enquiries concerning licensing services.
- Delivered high-quality, accurate correspondence when communicating with members of public, license holders and agents.
- Educated applicants and members of public on applying and complying with licencing guidelines.
Painter and decorator
Kenny Knox decor
MUSSELBURGH, East Lothian
01.2010 - 02.2014
- Executed domestic and commercial painting and decorating accurately and efficiently.
- Refreshed walls, doors and trims with strict attention to detail.
- Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
- Built rapport with clients to encourage referrals.
Security officer
St Jams center Edinburgh
Edinburgh, Edinburgh
04.2006 - 11.2010
- Covered evening and weekend shifts to meet company goals.
- Delivered emergency procedures and liaised with police, firefighters and medical staff.
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Oversaw control room and gatehouse systems.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
Professional footballer
Heart Of Midlothian Football club
Edinburgh, Edinburgh
06.2002 - 06.2004
- Engaged in conditioning drills to improve strength, speed and agility.
- engaged with team mates helped and encouraged others
- interacted with others to gain information that would help in all aspects of life. learning good communication skills and confidence
Education
GCSEs - standard grades
Holy Rood RC High School
Edinburgh 08.1997 - 12.2001
Skills
- Self-Motivated
- Good Telephone Etiquette
- Flexible and Adaptable
- Good Team player
- Active Listening
- Financial reporting and analysis
Timeline
Debt Consultant
NatWest Group
11.2015 - 09.2023
Licensing officer
Edinburgh Council
03.2014 - 10.2015
Painter and decorator
Kenny Knox decor
01.2010 - 02.2014
Security officer
St Jams center Edinburgh
04.2006 - 11.2010
Professional footballer
Heart Of Midlothian Football club
06.2002 - 06.2004
GCSEs - standard grades
Holy Rood RC High School
08.1997 - 12.2001
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