Gary Holloway
Hinckley,Leicestershire
Summary
Highly skilled with success in tripling revenue and boosting customer acquisition and retention. Showcases a background in revitalising underperforming sites and transforming businesses into thriving, popular and profitable destinations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bannatyne Health Club
The Bannatyne Group
Wellingborough, Northamptonshire
09.2024 - Current
- Increased membership levels consistently over a seven month period.
- Exceeded monthly profit targets each month throughout my tenure.
- Adhered to tight expenditure budgets ensuring maximum financial performance.
- Improved members online review ratings.
General and Operations Manager
Katie O'Brien's Irish Tavern, InnVest Group
Leicester, United Kingdom
01.2023 - 09.2024
- Influences success and revenue growth, managing daily operations and staff to ensure efficiency and customer satisfaction and drive legislative compliance and high service standards
- Controls financial performance, preparing budgets and managing profit and loss to steer high revenue and determine profitability
- Maximises profits, managing wet and dry sales, optimising inventory levels and negotiating with suppliers
- Strengthens brand identity, designing and implementing brand initiatives, including sporting and musical events, advertising and promotional campaigns
- Steers financial stability and operational success through performance monitoring, data analysis and reports
- Guarantees safe environment for patrons, performers and staff, enforcing rigorous health and safety protocols, conducting safety inspections and training staff in emergency procedures
- Recruits and builds highly motivated multidisciplinary teams, employing new staff and leading performance management and training
General and Operations Manager
JJ's Nightclub
Coventry
01.2011 - 01.2023
- Influences success and revenue growth, managing daily operations and staff to ensure efficiency and customer satisfaction and drive legislative compliance and high service standards
- Controls financial performance, preparing budgets and managing profit and loss to steer high revenue and determine profitability
- Maximises profits, managing wet and dry sales, optimising inventory levels and negotiating with suppliers
- Strengthens brand identity, designing and implementing brand initiatives, including sporting and musical events, advertising and promotional campaigns
- Steers financial stability and operational success through performance monitoring, data analysis and reports
- Guarantees safe environment for patrons, performers and staff, enforcing rigorous health and safety protocols, conducting safety inspections and training staff in emergency procedures
- Recruits and builds highly motivated multidisciplinary teams, employing new staff and leading performance management and training
Business Development Manager
Atmosphere Bars and Clubs
01.2009 - 01.2011
- Supported planning and design of attractions and events for key occasions and improved profit margins through effective UK marketing
- Shaped revenue growth, spearheading successful opportunities and initiatives and directing national promotions
- Executed four major refurbishment projects, managing significant aspects of the ABC investment programme
- Elevated brand visibility and boosted revenue, establishing comprehensive nationwide social media strategy
- Controlled business forecasting for nine sites, managing performance and ensuring stringent targets were achieved as Interim Operations Manager
National Operations Manager
Helena Leisure
01.2009 - 12.2009
Education
Diploma - Legal Studies
Open University
Skills
- Operations Management
- Leadership and Management
- Business Development
- Team Leadership
- Performance Management
- Contract Negotiation
- Sales Management
- Financial Management
- Marketing and Promotion
- Customer Relationship Management
- Training and Development
- Change Management
- Project Management
- Recruitment
- Continuous Improvement
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Certification
- BIIAB Level 2 National Certificate for Personal Licence Holders
- BIIAB Level 2 National Certificate for Licence Holders (Drug Awareness)
- BIIAB Level 2 Award for Designated Premises Supervisors
- NCFE Level 2 Conflict Management for Door Supervisors
- NCFE National Certificate for Door Supervisors
- BIIAB National Certificate for Entertainment Licensee's
- BIIAB National Certificate for Licensee's (Drugs Awareness)
- BII National Licensee's Certificate
- Hinckley and Bosworth Borough Council Personal Licence
Accomplishments
- Played key role in brand development of a new hospitality and leisure concept, spearheading significant success across multiple venues
- Tripled revenue at a JJ's Nightclub in Coventry, implementing successful networking and social media marketing strategies and prioritising high service and safety standards
- Promoted responsible drinking and safeguarded welfare of young people, introducing safety steward training in collaboration with Drinkaware charity to nighttime economy in city centre
- Authored 'A Guide to Energy Savings Best Practices', a document widely adopted by three national companies, leading to a significant boost in their EBITDA
- Recognised as author of 'We Care', a guest service and customer care protocol and policy nationally adopted by Deltic UK and REKOM UK and REKOM International
- Transformed underperforming venues as Business Development Manager, resolving critical issues, overcoming challenges, revamping operations and customer service and motivating and guiding staff
Awards
- Customer Safety and Welfare, Best Bar None Coventry, 12/2022
- REKOM UK General Manager of the Year, Midlands Division - Going Above and Beyond, 12/2020
- Graeme Peel Award, Innovation and Excellence in Marketing and Promotion, 12/2018
- Customer Service Club of the Year, Deltic Groups, 12/2018
- Police Commendation - Exceeding Expectations, WMP Assistance, Coventry, 12/2017
Timeline
Bannatyne Health Club
The Bannatyne Group
09.2024 - Current
General and Operations Manager
Katie O'Brien's Irish Tavern, InnVest Group
01.2023 - 09.2024
General and Operations Manager
JJ's Nightclub
01.2011 - 01.2023
Business Development Manager
Atmosphere Bars and Clubs
01.2009 - 01.2011
National Operations Manager
Helena Leisure
01.2009 - 12.2009
Diploma - Legal Studies
Open University
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