Gary Hinton
Tipton,West Midlands
Summary
Dedicated professional with expertise in customer service excellence and trade counter sales. Adept at problem identification and resolution, proficient in Microsoft Office Suite including word processing, spreadsheet management, presentation software, and email communication systems. Committed to leveraging skills to drive organisational success and enhance operational efficiency.
Overview
11
11
years of professional experience
Work history
Energy specialist
Eon Next
02.2021 - 08.2025
- My role here involves dealing with domestic/ Residential customer queries ranging from Customers leaving, and joining us, to customers who have billing queries, both on a Monthly, and Pre-pay basis.
- My role includes communicating with customers both over the phone, by letter, and also email.
- This is a remote working from home role.
- I am currently working on my Personal development plan to take my next step to become a team manager, this includes overseeing my team in my managers’ absence, coaching, and assisting the new starters in achieving, and excelling in their probationary period.
Customer Service Representative (CS&S)
Homeserve
03.2015 - 09.2019
- I Joined Homeserve as a Customer Service Representative within the sales team, becoming skilled in dealing with customer queries about new policies, and dealing with customer queries.
- From there I joined the Retention team, where I was part of a team which dealt with customers renewing their policies who were querying their renewals on either price, or coverage.
Skills
- Customer service excellence
- Trade counter sales
- Problem identification and resolution
- Microsoft Office Suite
- Word processing
- Spreadsheet management
- Presentation software
- Email communication systems
Custom
Available on request
References
References available upon request.
Timeline
Energy specialist
Eon Next
02.2021 - 08.2025
Customer Service Representative (CS&S)
Homeserve
03.2015 - 09.2019
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