Gary Hills
Sunderland,North Tyneside
Summary
Hardworking professional with broad experience in overseeing daily operations, managing budgets and improving team performance. Adept at strategic planning, staff development, and ensuring customer satisfaction. Proven track record in streamlining processes and enhancing operational efficiency across various departments. Fully experienced in all areas of Body shop.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
General Manager
FMG Repair Services
Gateshead, Tyne & Wear
2021.04 - Current
- Identify and implement process improvements to increase efficiency and quality.
- Excellent communication and relationship-building skills.
- Proven track record in a management role within the automotive repair, fleet, or service sector desirable.
- Commercial awareness with experience managing budgets and KPIs.
- Take responsibility for P&L, budgets, and cost control.
- Identify opportunities for revenue growth and margin improvement.
- Focus & drive workflow, capacity, and productivity to optimise efficiency.
VDA / Assistant Manager
Nationwide Crash Repair Centre
Gateshead, Tyne & Wear
2016.02 - 2021.04
- To inspect damaged vehicles and assess the full extent of the damage sustained accurately.
- Carry out a visual inspection to identify any accidental damage caused to avoid uninsured loss damage costs.
- Participate in site specific staff meetings to discuss cost saving ideas to maintain business targets and plans.
- Adhere to company processes and standard operating procedures.
- To communicate effectively with customers, Engineers and technicians to ensure understanding of correct vehicle repair methodology.
Education
GCSEs -
MonkWearmouth School
Sunderland 1986.09 - 1990.05
References
References available upon request.
Timeline
General Manager
FMG Repair Services
2021.04 - Current
VDA / Assistant Manager
Nationwide Crash Repair Centre
2016.02 - 2021.04
GCSEs -
MonkWearmouth School
1986.09 - 1990.05