Gary Fry
Eastbourne,East Sussex
Summary
Seasoned professional specialising in service supervision and management. Asset to any company seeking to improve customer experience through consistent high-quality service delivery and team leadership. Unique skill set encompasses team development, problem-solving and process optimisation. Capable of transforming service teams into high-performing units that exceed customer expectations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Service supervisor
ASDA
Hailsham, East Sussex
03.2020 - Current
- Implemented safety regulations, ensuring a secure work environment for all employees.
- Coordinated with other departments to streamline workflows, enhancing overall productivity.
- Improved team performance with consistent feedback and guidance.
- Achieved customer satisfaction through effective complaint resolution.
Section leader/duty manager
ASDA
Aylsham, East Sussex
05.2017 - 03.2020
- Trained new hires, resulted in increased productivity.
- Resolved customer complaints swiftly, improved customer retention rate.
- Promoted a positive work environment for higher staff morale.
- Motivated team members towards achieving sales targets.
- Organised weekly rota for optimal staff coverage.
- Coordinated holiday requests to avoid staffing issues.
- Upheld health and safety regulations, reduced risk of violations.
Checkout operator
Asda
Hailsham, East sussex
10.2014 - 05.2017
- Helped train new staff contributing positively towards teamwork and skill development within the team.
- Helped maintain stock levels on shop floor during quiet periods serving overall operational efficiency.
- Identified counterfeit notes meticulously thus preventing financial losses for the store.
- Followed company policies strictly while dealing with age-restricted items sale.
- Dealt professionally with difficult customers ensuring minimal disruption in store operations.
- Improved customer satisfaction by providing prompt, courteous service at the checkout.
Education
A Levels - History and Politics
Sussex Downs College
01.2012 - 01.2013
GCSE - English Language C, Maths C, English Literature, C Ethics B, IT, C Biology C, German C
Ratton School
01.2006 - 01.2011
Level 2 diploma - retail skills
Skills
- Willing to learn
- Flexible worker
- Enjoy working as part of a team
- Customer relations
- Sales expertise
- Health and Safety regulations
- Service scheduling
- Stock replenishment
- Sales promotion
- Performance reviewing
- People development
- Ethical conduct
Custom
- Studied Karate for seven years but had to stop to concentrate on my school work.
- Attended Karate camp, where I did Team Building exercises, it soon became apparent I was good at leading.
- Love to help others and will always lend a hand if I see them struggling.
- Enjoy travelling regularly and flying to new places to experience different cultures.
Timeline
Service supervisor
ASDA
03.2020 - Current
Section leader/duty manager
ASDA
05.2017 - 03.2020
Checkout operator
Asda
10.2014 - 05.2017
A Levels - History and Politics
Sussex Downs College
01.2012 - 01.2013
GCSE - English Language C, Maths C, English Literature, C Ethics B, IT, C Biology C, German C
Ratton School
01.2006 - 01.2011
Level 2 diploma - retail skills
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