Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Gary Fry

Eastbourne,East Sussex

Summary

Seasoned professional specialising in service supervision and management. Asset to any company seeking to improve customer experience through consistent high-quality service delivery and team leadership. Unique skill set encompasses team development, problem-solving and process optimisation. Capable of transforming service teams into high-performing units that exceed customer expectations.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work history

Service supervisor

ASDA
Hailsham, East Sussex
03.2020 - Current
  • Implemented safety regulations, ensuring a secure work environment for all employees.
  • Coordinated with other departments to streamline workflows, enhancing overall productivity.
  • Improved team performance with consistent feedback and guidance.
  • Achieved customer satisfaction through effective complaint resolution.

Section leader/duty manager

ASDA
Aylsham, East Sussex
05.2017 - 03.2020
  • Trained new hires, resulted in increased productivity.
  • Resolved customer complaints swiftly, improved customer retention rate.
  • Promoted a positive work environment for higher staff morale.
  • Motivated team members towards achieving sales targets.
  • Organised weekly rota for optimal staff coverage.
  • Coordinated holiday requests to avoid staffing issues.
  • Upheld health and safety regulations, reduced risk of violations.

Checkout operator

Asda
Hailsham, East sussex
10.2014 - 05.2017
  • Helped train new staff contributing positively towards teamwork and skill development within the team.
  • Helped maintain stock levels on shop floor during quiet periods serving overall operational efficiency.
  • Identified counterfeit notes meticulously thus preventing financial losses for the store.
  • Followed company policies strictly while dealing with age-restricted items sale.
  • Dealt professionally with difficult customers ensuring minimal disruption in store operations.
  • Improved customer satisfaction by providing prompt, courteous service at the checkout.

Education

A Levels - History and Politics

Sussex Downs College
01.2012 - 01.2013

GCSE - English Language C, Maths C, English Literature, C Ethics B, IT, C Biology C, German C

Ratton School
01.2006 - 01.2011

Level 2 diploma - retail skills

Skills

  • Willing to learn
  • Flexible worker
  • Enjoy working as part of a team
  • Customer relations
  • Sales expertise
  • Health and Safety regulations
  • Service scheduling
  • Stock replenishment
  • Sales promotion
  • Performance reviewing
  • People development
  • Ethical conduct

Custom

  • Studied Karate for seven years but had to stop to concentrate on my school work.
  • Attended Karate camp, where I did Team Building exercises, it soon became apparent I was good at leading.
  • Love to help others and will always lend a hand if I see them struggling.
  • Enjoy travelling regularly and flying to new places to experience different cultures.

Timeline

Service supervisor

ASDA
03.2020 - Current

Section leader/duty manager

ASDA
05.2017 - 03.2020

Checkout operator

Asda
10.2014 - 05.2017

A Levels - History and Politics

Sussex Downs College
01.2012 - 01.2013

GCSE - English Language C, Maths C, English Literature, C Ethics B, IT, C Biology C, German C

Ratton School
01.2006 - 01.2011

Level 2 diploma - retail skills

Gary Fry