Gary Cooper
Newcastle Upon Tyne
Summary
Experienced Operations Director adept at policy creation, strategic planning, and leading daily business activities. Demonstrated expertise in business development, resource utilization, and project management. Strong communication, leadership, and planning abilities honed over years of experience. Seeking a challenging new role.
Overview
25
25
years of professional experience
Work History
Operations Director
Peacocks SME ltd
Newcastle Upon Tyne
04.1999 - Current
- Developed and implemented operational policies and procedures to maximize efficiency.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Collaborated with other departments to ensure that all operations were running smoothly and efficiently.
- Created reports detailing operational performance metrics such as cost savings, production output.
- Ensured that all regulatory requirements were met by conducting regular inspections of facilities and equipment.
- Reviewed purchase orders for accuracy before authorizing payment for materials or services used in operations.
- Developed strategic plans for expanding operations into new markets or introducing new products and services.
- Coordinated with vendors to ensure timely delivery of supplies needed in order to meet production deadlines.
- Increased profits by effectively managing employees to ensure optimal productivity.
- Worked with sales team to identify business development opportunities and determine client product needs.
- Enhanced customer satisfaction ratings by resolving technical and account issues efficiently.
- Communicated with manufacturers overseas to maintain production schedules and optimize supply chain.
- Developed and maintained client relationships to grow business and improve account retention.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Planned delivery routing, team workflows, and promotional initiatives.
- Promoted products, increasing customer base, and market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
BTEC ONC Electrical engineering - Electrical Engineering
Newcastle College
Newcastle Upon Tyne09-1991
Skills
- Staff Management
- Coordinating schedules
- Continuous Improvement
- Standard Operating Procedures
- Capacity Planning
- Service delivery methods
- Allocating resources
- Maintaining Compliance
- Asset Management
- Operational Excellence
- Maintaining inventory
- Total Quality Management
- Workforce Planning
References
References available upon request.
Timeline
Operations Director
Peacocks SME ltd
04.1999 - Current
BTEC ONC Electrical engineering - Electrical Engineering
Newcastle College
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