Garreth Neilly
Port Glasgow,Inverclyde
Summary
Dynamic Field Operations Technician with a solid and reliable reputation at Circet Ireland & UK, excelling in fibre telecom installations and network diagnostics across the UK. Adept in strategic problem-solving and client-focused solutions, demonstrating exceptional interpersonal skills and telecom network awarenesses with the advantage in working with multiple industry-leading clients in the ALTNET world as well as the UK’s largest Internet Service providers. Achieved significant customer satisfaction through innovative strategies and meticulous attention to detail.
Overview
27
27
years of professional experience
25
25
years of post-secondary education
1
1
Certification
Work History
Field Operations Technician
Circet Ireland & UK
East Kilbride, South Lanarkshire
05.2024 - Current
- Line installation of Fibre telecoms to domestic and commercial premises with completion of line activation on the Openreach network.
- Fault finding, network diagnostic resolutions, and repairs.
- Job surveying with strategic planning and alternative task analysis to achieve conclusive solutions.
- Achieving client specific on-the-day requirements with full task adherence.
- Consistent team reporting of task progress and assisting in fluid communication between field and management.
- Efficient stock control levels with client product organisation and optimisation of inventory.
- Van, tool and equipment maintenance that meet full quality, compliance and health & safety standards.
- Maintained set routes and schedules to meet customer expectations.
- Compliance with training, company and industry regulations in all aspects of task delivery
- Team assistance with the assurance of job completions enabling other engineers and the company to complete their day.
Fibre Telecoms Engineer
QubeGB LTD
Stevenage, Hertfordshire
09.2020 - 05.2024
- End-to-end line installations in both Fibre and copper (internal only), with completion of line activation in both domestic and commercial properties.
- During this time I consulted and installed for multiple telecoms companies and Fibre Altnets such as Lothian Broadband, Go Fibre, Freedom Fibre as well as line activations for the UK's largest ISP's BT, EE, Talk Talk, PlusNet, Sky, Utility Warehouse and Shell.
- Adept at many installation task types: Blown Fibre and duct installation to EU; Overhead and Underground cable installation and compliance. Copper line installation/repair and internal house diagnostics. Home wifi optimisation and device connections.
- Graduated through several roles including business field engineer liasing with IT departments of BT and TalkTalk Business, connecting up to Cisco and Juniper networks. Experiencing comms rooms of clients including NFU Mutual and the BBC.
- Travelled extensively all over the UK for over 3 years as a Priority Technician to resolve fault issues and emergency installations , experiencing the broad and variable spectrums in much of the UKs vast telecoms networks.
Yamaha Music Schools
Yamaha Music Ayr - Self Employed
Ayr, South Ayrshire
06.2010 - 09.2020
- Head of Guitar Department, overseeing the development of tuition programmes, student progression and course incentives.
- Enhanced students' music theory understanding by engaging teaching methods.
- Motivated students to achieve their best through positive reinforcement and constructive feedback.
- Prepared pupils for Yamaha and Rockschool Certified exams, enhancing their technical and performance skills as well as their overall musical awareness.
- Managed classroom effectively to maintain focus on lessons whilst ensuring student safety and wellbeing.
- Obtained 100% pass rate during my tenure at this school.
Professional Musician
Self Employed
Dunblane, Stirling
04.1998 - 09.2020
- Session Guitarist all over UK with extensive international touring experience in a variety of musical situations. Most notably working through Universal Records (London) playing for David Sneddon, Sinead Quinn and touring along side Darius Danesh, Liberty X, Lemar, So Solid Crew and The Cheeky Girls. Highlight would have been supporting Elton John at Hull KC Stadium in front of a capacity of 60,000 in attendance.
- Other notable venues played, Hampden Stadium and Wembley Arena with 4 instances on BBC's Top Of The Pops and ITV's This Morning.
- Worked extensively in recording studios throughout this career writing and recording as well as wiring and utilising the latest equipment and cabling. This became a useful transferrable skillset upon entering the telecoms industry.
- Taught private music lessons, inspiring next generation of musicians between the years of 1998 to 2020.
Education
Master of Arts - Sound Production
University of West of Scotland
Ayrshire 09.2016 - 06.2018
Bachelor of Arts - Contemporary Popular Music
Middlesex University
London 09.2001 - 06.2024
Skills
- Client Product & Effective Installation
- Interpersonal & Strong Communication
- Telecoms Network Awareness
- Time Management
- Problem Solving & Creative Solutions
- Active Listening & Team Building
- Customer Service
- IT & Computer Skills
- Equipment & Tools
- Transferrable Skillsets
Certification
NRSWA - 01 Signing, lighting and guarding, NRSWA-LA Location and avoidance of underground apparatus.
SA001 - Overhead Safety, SA002 - Underground Safety
SA006 - Safe Working in Civils
S007 - PIA Sub-Duct and Cable Installation
S008 - PIA Overhead Cable Installation
SA020 - Working Safely in Single and Multi-Occupancy Dwellings Including Buildings
N022 - One Fibre Network FTTP L2C Provision Step 1
N037 - One Fibre Network FTTP L2C Provision Step 2
Timeline
Field Operations Technician
Circet Ireland & UK
05.2024 - Current
Fibre Telecoms Engineer
QubeGB LTD
09.2020 - 05.2024
Master of Arts - Sound Production
University of West of Scotland
09.2016 - 06.2018
Yamaha Music Schools
Yamaha Music Ayr - Self Employed
06.2010 - 09.2020
Bachelor of Arts - Contemporary Popular Music
Middlesex University
09.2001 - 06.2024
Professional Musician
Self Employed
04.1998 - 09.2020
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