Garren Lightfoot
Summary
Professional with expertise in program coordination and youth activity planning, excelling in verbal communication and group facilitation. Proven track record in organising and promoting events, with effective follow-up strategies. Developed strong partnerships with stakeholders /shareholders and colleagues to enhance educational and employment pathways. Committed to precise data management and record keeping to drive project success.
Overview
2
2
years of professional experience
Work history
Web Chat Pilot Advisor
Marks & Spencer
Chester, Cheshire
10.2025 - 01.2026
- Assisted in rollout of new digital service focused on communication reliability and performance.
- Collaborated with leadership to identify improvements, resolve system issues, and enhance colleague capability.
- Supported advisors during live interactions by sharing best practices and coaching in real time.
- Managed multiple priorities while maintaining high service standards.
Customer Referral Manager
Marks & Spencer
Chester, Cheshire
10.2024 - 10.2025
- Coordinated complex customer cases requiring structured investigation, clear communication, and compliant outcomes
- Liaised with multiple stakeholders, including stores, internal departments, and senior leaders, to resolve issues effectively
- Demonstrated strong organisational skills by managing high volumes of cases while maintaining quality and accuracy
- Selected to support recruitment and training initiatives, contributing to knowledge-sharing and colleague development
- Appointed Floorwalker, supporting colleagues in real time, providing guidance, and approving higher-level decisions
- Repositioned for coordination, communication, and outcomes
Team Leader
Co-op
Haslington, Cheshire East
09.2023 - 10.2024
- Achieved seamless service delivery by coordinating staff and daily operations effectively.
- Established robust relationships with colleagues and customers, strengthening community ties.
- Enhanced staff capabilities through targeted mentoring and structured handover strategies.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
Education
BA (Hons) - Sports Business Management
Leeds Beckett University
LeedsSkills
- Programme coordination and activity planning
- Engaging and supporting young people in structured settings
- Confident verbal communication and group facilitation
- Event organisation, promotion, and follow-up
- Building effective working relationships with internal and external partners
- Supporting progression into education, training, and employment pathways
- Strong organisational skills with attention to detail
- Adaptable communication for different audiences and age groups
- Data accuracy, record keeping, and outcome awareness
- Calm, professional approach in high-responsibility situations
References
- Torrey, Winters, torrey.winters@mnscorp.net, M&S
- Sheila, Fontana, sheila.fontana@coop.co.uk, Co-Op
- Frans, Kent, DM.LeedsLight@vuemail.com, Vue
Timeline
Web Chat Pilot Advisor
Marks & Spencer
10.2025 - 01.2026
Customer Referral Manager
Marks & Spencer
10.2024 - 10.2025
Team Leader
Co-op
09.2023 - 10.2024
BA (Hons) - Sports Business Management
Leeds Beckett University