Garfield Smith

Front of house

• Took precise food and beverage orders, addressing dietary preferences and accommodating special requests of over 80-120 guests per day.
• Ensured efficient and timely service, coordinating with kitchen staff to maintain food quality and presentation.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Anticipated guest needs, refilling drinks, clearing plates, and promptly addressing any inquiries.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Used cash registers and credit card machines to cash out customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Upsold appetizers, drinks and desserts to increase restaurant profits.
• Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
• Remained calm and poised when dealing with difficult customers or during busy shifts

• Identified plans and resources required to meet project goals and objectives.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Managed projects from procurement to commission.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Provided detailed project status updates to stakeholders and executive management.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.