GARFIELD HAYLES
Fibre Delivery And Compliance Manager
London
Summary
I am organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude, willingness to take on added responsibilities to meet my team goals.
With strong organizational skills I am eager to secure a job as a Fibre Delivery Manager position. An oriented team player with strong skills and the ability to handle different projects at the same time with great accuracy. I have great interpersonal skills, time management and problem solving skills. I have extensively worked on the BT Openreach network doing fibre and copper installation and management, cable pulling, subducting, Splicing, Testing, Team management and also Delivery & Compliance Manager with NRSWA Operative and NRSWA Supervisor Level, City & Guilds Fibre Optic Cabling and Splicing in an External and Internal Environment. I currently hold a full clean UK Driving Licence.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
22
22
Certifications
Work History
Fibre Deliver Manager
Nio Comm
London
08.2021 - 01.2023
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Manager
Kelly Group
London, Greater London
06.2015 - 07.2021
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on a weekly basis and coached and trained 98 team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Established and maintained performance, quality and service standards for professional customer care.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
IT Field Service Technician
Unique Solutions
London, Greater London
03.2004 - 08.2010
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
Education
High School Diploma -
London Computer Training Academy
London 03.2003 - 08.2010
High School Diploma -
South Chelsea College
London 01.2010 - 08.2014
Skills
Delivery planning
undefinedCertification
Certified Delivery & Compliance Manager, NIO COMM - 19Months
Skills
Fibre
- Delivery & Compliance Manager
- Fibre Splicing
- MAP/SLD Reading
- Fibre Blowing
- Fibre Installation
- MDU Installation
Subduct
- Delivery & Compliance Manage
- Laying
- Test Rod and Rope
- Pulling
- MDU Installs
- Map Reading/SLD Reading
Copper
- Team Manager
- Copper Frame Trained
- Copper Frame Trainer
- Copper Installation
- FTTC Installation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
SA001A Overhead Safety Awareness
06-2022
CDM Regulations
06-2022
Environment Awareness
05-2022
Asbestos Awareness For Managers & Supervisors
04-2022
Emergency First AID at Work
09-2021
Fibre Deliver Manager
Nio Comm
08.2021 - 01.2023
Certified Delivery & Compliance Manager, NIO COMM - 19Months
08-2021
City and Guilds Fibre Optic
06-2021
NRSWA operative
05-2021
NRSWA Supervisor Level
05-2021
Team Manager
Kelly Group
06.2015 - 07.2021
Professional Issues in Information Systems
11-2012
Computer and Network Technology
03-2012
Information Systems
10-2011
Software Development (javascript)
07-2011
Microsoft Certified IT Professional
02-2010
High School Diploma -
South Chelsea College
01.2010 - 08.2014
Microsoft Certified Technology Specialist
06-2009
Cisco CCNA Fundamentals
07-2006
Microsoft Certified Desktop Support Technician
02-2006
Microsoft Certified Professional
08-2005
CompTIA A+
07-2004
IT Field Service Technician
Unique Solutions
03.2004 - 08.2010
Microsoft Office Specialist (Expert Level)
03-2004
Integrated Business Technology
02-2004
High School Diploma -
London Computer Training Academy
03.2003 - 08.2010
Microsoft Office Specialist
01-2003
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