Gareth Wood
Halifax,Yorkshire
Summary
A loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working with strong organisational skills, achieving company goals through exceptional planning and prioritisation. Enthusiastic worker with knowledge and a proven background, of resolving customer problems. Working to increase success through effective work strategies and customer service.
Focused with an impressive track record in collaborative, cross-functional teamwork within high-pressure environments, and, passionate with experience in data accuracy and management. Independent problem-solver focused on customer service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant Sous Chef
Roast and Toast
Sowerby Bridge, Calderdale
08.2023 - Current
- Helped maintain high standards of food quality with meticulous attention to detail.
- Conducted regular inventory checks; ordered supplies as necessary.
- Check dates on food for use by and best before.
- Collaborated on special events menus, resulting in successful events.
- Worked closely with suppliers ensuring fresh ingredients at all times.
- Prepared dishes according to recipes ensuring consistency in taste and presentation.
- Managed purchasing of supplies and ingredients for normal operations and special events.
- Supported head chef with stock control and rotation, minimising waste.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Deputised for head chef, successfully managing all aspects of kitchen operations during times of absence.
- Reviewed and updated kitchen practices, menu design and inventory management to reduce food wastage.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Demonstrated good food knowledge, from efficient ingredient preparation to creative plating.
- Acted as head chef when required, maintaining continuity of service and quality.
- Sanitised equipment and kitchenware to comply with hygiene protocols.
- Ensured optimal kitchen cleanliness, complying with health and safety regulations.
- Assisted in stock management to prevent food wastage.
- Replenished stock and processed deliveries to maximise product availability.
- Handled chemicals and waste in line with COSHH regulations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
Stock allocation administrator
Micheldever Tyres
Elland, Calderdale
01.2020 - 08.2023
- Analysis of data reports.
- Ensured timely delivery by coordinating with transportation and warehouse teams.
- Arranging collection and returns
- Managing stock levels
- Liaising with buyers
- Daily office tasks
- Cover team members holidays.
- Addressed customer queries promptly, thereby enhancing customer service ratings.
- Maintained cleanliness and organisation in warehouse area promoting workplace safety.
- Kept appropriate inventory levels by optimising availability against warehouse space.
- Monitored orders, identifying and communicating status or delays to internal and external stakeholders.
- Communicated with carriers, shipping lines and external haulage contractors.
- Liaised with internal departments to coordinate smooth running of material and personnel logistics.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Trained and developed new and existing members of staff, management teams and other departments on how, what and why department does what it does.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Customer service adviser
Vanquis Bank
06.2018 - 01.2020
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Listened actively to offer accurate information and best solution to their needs.
- Registered and updated accurate customer information on database.
- Processed inbound customer calls, providing information on service or product upgrades
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Championed a culture of learning within the organisation by advocating for ongoing professional education opportunities.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Provided constructive feedback to trainees, encouraging their growth and improvement.
- Ensured compliance with industry standards, resulting in increased organisational credibility.
- Assisted with onboarding process for new employees, ensuring quick adaptation to company culture and operations.
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
- Enhanced brand loyalty, provided excellent service at all times.
- Managed complex customer issues to successful resolution.
- Delivered excellent customer service which resulted in increased brand loyalty.
- Utilised CRM software to enhance overall customer experience.
- Mediated between clients and company, ensuring mutual satisfaction.
- Responded professionally to escalated complaints, restoring consumer confidence in products and services.
- Crafted personalised responses for each client query maintaining a high standard of care.
- Ensured customer satisfaction by resolving complex issues efficiently.
Complaint handling Team
Provident
10.2017 - 12.2017
- Maintained detailed records of customer interactions, ensuring transparency in communication history.
- Investigated all aspects of complaints received thoroughly, leading to fair resolutions that were satisfactory for both parties involved.
- Assured satisfaction by providing professional and empathetic responses to customers' concerns.
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
- Adhered strictly to regulatory guidelines during all stages of complaint processing.
- Utilised CRM systems for efficient tracking and managing of customer complaints.
- Improved customer relations by promptly addressing and resolving complaints.
- Escalated serious cases to higher management for immediate action.
- Liaised with different departments for effective resolution of customer issues.
- Communicated with customers politely, promptly and professionally.
- Responded to customer feedback within target timescales.
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Clarified complaints to fully understand customer issues.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Sales administration
Wesco Aircraft
08.2017 - 10.2017
- Maintained purchase, sales and nominal ledgers for recordkeeping purposes.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritised support and administration tasks to meet changing office demands.
- Provided high-quality support across administrative tasks of end-to-end sales.
- Processed payment transactions, maintaining accuracy and security to safeguard high-value sales.
- Increased online sales by [Number]% in [Number] months by implementing e-mail marketing campaign.
Education
GCSEs - GCSE's
Holmfield High School, Halifax
Halifax, Calderdale 08.1989 - 06.1994
Skills
- Account Analysis
- Management Information feedback
- Negotiation skills
- Report building
- Leadership
- Inventory management
- Knowledge of Microsoft suite
- Communication skills
- Planning
- Typing (inc audio)
- Complaint handling
- Side by Side training
- DSE assessment
- Health & Safety assessing and reporting
- Team building
- Problem-solving
- Public Relations
- Health and Safety Compliance
- Confident communicator
- Training and Development
- Training success evaluation
- General administration
- Mentoring
- Mental health education
- Tutoring
- Group and individual instruction
- Skill development
- Support plan development
- Group instruction
- Active listening
- Interactive teaching/learning
- Side by Side tutoring methods
Affiliations
- Rugby union - I received 5 Yorkshire Blues (caps) for playing the ATC
- Body Building and strength conditioning
- Manchester City FC - I am a season card holder and have been for 30+ years
- Darts - I have played against several professional and semi pro players and have even enjoyed a win or two
- Cooking - During lockdown I created a YouTube channel to show others how I love cooking
Certification
I am a Level 1 - RFU coach. When I finished playing I took up coaching and helped put at my boyhood club, Old Brodlians, by becoming the kicking coach for the under 14's
Timeline
Assistant Sous Chef
Roast and Toast
08.2023 - Current
Stock allocation administrator
Micheldever Tyres
01.2020 - 08.2023
Customer service adviser
Vanquis Bank
06.2018 - 01.2020
Complaint handling Team
Provident
10.2017 - 12.2017
Sales administration
Wesco Aircraft
08.2017 - 10.2017
GCSEs - GCSE's
Holmfield High School, Halifax
08.1989 - 06.1994