Gareth Williams
Mountain Ash,Rhondda Cynon Taf
Summary
Experienced professional with a strong track record in continuous improvement and change management within Financial Services. Proven ability to lead teams to exceed performance benchmarks while fostering collaboration and strong relationships. Demonstrated expertise in prioritizing customer outcomes and delivering value to the business. Highly organized and motivated to drive business readiness and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Administrative assistant
Your Call Limited
Aberdare, Rhomdda Cynon Taff
11.2024 - 08.2025
- Managed incoming correspondence and ensured prompt distribution to recipients.
- Assisted in organising meetings for stakeholders and engineers.
- Supported senior staff and engineers by coordinating calendars and travel arrangements.
- Entered and verified scanned data into software systems.
- Reviewed and completed work orders in warehouse settings.
- Prepared goods for dispatch, significantly lowering instances of customer complaints about damaged items.
- Monitored inventory levels to avert office supply shortages.
- Recorded metrics using spreadsheets, developing accessible data models for staff use.
Operational Design and Transformation Manager
Motonovo Finance
Cardiff
04.2019 - 07.2024
- Assisted teams in identifying and applying process improvements for better service delivery and customer satisfaction.
- Supported analysis of current operations to pinpoint areas needing change.
- Helped stakeholders develop transformation plans to tackle business challenges.
- Aided cross-functional collaboration to improve operational efficiency and streamline processes.
- Facilitated management of project timelines and resources for successful project execution.
- Guided team members through training sessions to promote continuous improvement.
- Organised workshops to generate innovative ideas for business enhancement.
- Worked alongside senior leadership in shaping the strategic vision and implementing it.
- Contributed to achieving transformation goals via comprehensive project planning.
- Participated in change management processes to ensure smooth transitions.
- Assisted in evaluating programme outcomes against objectives for future planning.
Operations Team Leader
Barclays Partner Finance
Cardiff
07.2006 - 03.2019
- Coordinated daily activities to ensure alignment with production goals and timelines.
- Prioritised workload effectively; optimised utilisation of resources within the team.
- Ensured effective resource allocation with thorough planning and organisation.
- Streamlined operations processes for improved efficiency.
- Analysed operational workflows to identify areas for improvement and cost reduction.
- Supervised quality control measures to ensure compliance with organisational standards.
- Facilitated communication between departments to foster collaboration and resolve issues.
- Monitored team performance, providing constructive feedback when necessary.
- Trained new team members, ensuring consistent performance standards.
- Managed conflict resolution within the team to maintain a harmonious work environment.
- Fostered a positive working environment, enhancing overall team morale and motivation.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Collaborated with other department leads to ensure seamless workflow across all functions.
- Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
- Produced monthly reports to update staff and management on challenges and successes.
Education
BTEC Higher National Diploma in Business & Finance -
Polytechnic of Wales
BTEC National Diploma - Business & Finance
Aberdare College of Further Education
O'Level / GCSE - Including English Language, Mathematics & Business Studies
Mountain Ash Comprehensive School
Skills
- Leadership and mentoring
- Time management and organization
- Collaboration and partnership
- Creative problem solving
- Attention to detail
- Project management
Certification
- Certified Scrum Master (Scrum Alliance - March 2024)
- Lean Six Sigma Green Belt (Cardiff Business School - February 2021)
- Lean Six Sigma Yellow Belt (Motonovo Finance – July 2019)
References
References available upon request.
Timeline
Administrative assistant
Your Call Limited
11.2024 - 08.2025
Operational Design and Transformation Manager
Motonovo Finance
04.2019 - 07.2024
Operations Team Leader
Barclays Partner Finance
07.2006 - 03.2019
BTEC Higher National Diploma in Business & Finance -
Polytechnic of Wales
BTEC National Diploma - Business & Finance
Aberdare College of Further Education
O'Level / GCSE - Including English Language, Mathematics & Business Studies
Mountain Ash Comprehensive School