Summary
Overview
Work History
Education
Skills
Name & contact
Certification
Accomplishments
Affiliations
References
Personal Information
Education
Timeline
Generic

Gareth Vaughan

Waterlooville

Summary

Experienced Regional Operations Manager with 22 years in the hospitality and retail industry, including a strong foundation as a chef and extensive expertise in managing pubs and restaurants. A proven leader with a track record of overseeing large investments and refurbishment projects, delivering transformative results aligned with brand vision and operational goals. The secret to my success lies in building stunning teams around me and equipping them with the knowledge, skills, and confidence to excel. Skilled in streamlining operations, enhancing team performance, and driving exceptional customer experiences. Leveraged over two decades of culinary and managerial experience to contribute to innovative menu development, aligning offerings with market trends and customer preferences. Successfully improved operational efficiency across multiple locations, boosting profitability and guest satisfaction. Passionate about delivering high-quality dining experiences, fostering collaborative work environments, and achieving sustainable growth.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Regional / Area Ops Manager - Premium Division

Mitchells & Butlers
10.2022 - 01.2025
  • Leading, managing and engaging a team of 13 direct line managers and a team of over 400 employees across premium country pubs in the south of England.
  • Ensuring licensing and safe & legal practices are maintained at all times.
  • Managed budgeting and financial forecasting activities for strategic business planning purposes. Growing sales, volumes and profits in all businesses.
  • Optimised site performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Managed investments to achieve high return on investment
  • Developed and leveraged brand through projects and activities
  • Menu implementation.
  • HR, ER, recruitment and development of managers and team.
  • Conducted regular performance reviews, promoting continuous improvements within the team.
  • Undertook continuous personal development to improve job performance
  • Delivered results under pressure to meet tight deadlines.
  • Established strong rapport with key stakeholders.
  • Maintained health and safety standards across all regional branches.
  • Empower your teams to achieve their KPIs and maintain our high standards.

Cluster / Area Manager - Golden Retriever

Mitchells & Butlers
01.2018 - 01.2022
  • Managing a team of 4 general managers and 120 employees for regional manager.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Developed and implemented strategies to improve customer service and increase sales.

General Manager - Golden Retriever, Vintage Inns

Mitchells & Butlers
04.2013 - 01.2018

Full day to day running of high EBITDA site, ensuring sales, volume and profit growth along with high health and safety standards at all times. 1.2 million sales growth over 9 years. Recruitment and development of a highly engaged team. Planning and organising large events. Involvement in brand development. Held records for highest sales weeks, and every key day in brand. Managing remodels for ROI.

General manager - Bosham Inn, Vintage Inns

Mitchells & Butlers
10.2008 - 04.2013
  • Opening of new site conversion, full operational day to day running of business ensuring sales, volume and profit growth and recruitment, engagement and development of team.

General Manager - Longbridge Mill

Whitbread PLC
01.2008 - 10.2008

Oversaw all aspects of daily operations, ensuring smooth running of the organisation.

Maintained organisational compliance with applicable legislation and regulations.

Deputy Manager

Whitbread PLC
04.2003 - 01.2008

Assisted General Manager to all day to day operations of business and completed holding periods.

Painter / Decorator

T&D Motors
11.2002 - 04.2003

Gap whilst deciding on career path.

  • Completed decorative paint finishes with precision and attention to detail.
  • Fitted Kitchen & Bathroom

Manager & Head Chef

S & T Griffiths
01.2002 - 11.2002

Day to day operations of freehold privately owned pub, designed menu as pub did not serve food when taken over by owners.

General Manager Fish & Chips

Harry Ramsdens
10.2001 - 01.2002

Head hunted by ops manger to run shop in Milton Keynes, full day to day operations of business, reporting to area manager.

General Manager Fish & Chips

Super Plaice
08.1996 - 09.2001

Started as Assistant Manager and then became General Manager at the age of 17. Day to day running of business including recruitment and training of team, ordering, and responsible for all finances.

Education

GCSEs - GCSEs, Maths, Art, English, Science, Design Technology, French, History

Furze Platt Senior School
Maidenhead, Windsor and Maidenhead

Skills

  • Operational leadership
  • Motivating and leading teams to achieve results
  • Sales and marketing strategy
  • Supplier relationship management
  • Performance monitoring
  • Data analysis of complex reports
  • Financial management
  • Recruitment and training strategy
  • Budget management
  • Crisis management
  • Team Leadership
  • Decision making
  • Conflict Resolution
  • Outstanding communication

Name & contact

Certification

Personal Licence Holder


Accomplishments

    Currently Hold all key day and weekly sales records for Vintage Inns brand.

    Completed London Marathon 2018.

    10 out of 13 sites beating their sales record christmas 2024.

Affiliations

  • Rugby
  • Keeping Active, Gym, Walking, Hiking, Cycling
  • Motorcycles
  • Eating and cooking great food

References

Martin Nelson, Operations Director, Premium Division, Mitchells & Butlers. Martin.nelson@mbplc.com

Personal Information

Education

Maidenhead, Windsor and Maidenhead

Timeline

Regional / Area Ops Manager - Premium Division

Mitchells & Butlers
10.2022 - 01.2025

Cluster / Area Manager - Golden Retriever

Mitchells & Butlers
01.2018 - 01.2022

General Manager - Golden Retriever, Vintage Inns

Mitchells & Butlers
04.2013 - 01.2018

General manager - Bosham Inn, Vintage Inns

Mitchells & Butlers
10.2008 - 04.2013

General Manager - Longbridge Mill

Whitbread PLC
01.2008 - 10.2008

Deputy Manager

Whitbread PLC
04.2003 - 01.2008

Painter / Decorator

T&D Motors
11.2002 - 04.2003

Manager & Head Chef

S & T Griffiths
01.2002 - 11.2002

General Manager Fish & Chips

Harry Ramsdens
10.2001 - 01.2002

General Manager Fish & Chips

Super Plaice
08.1996 - 09.2001

GCSEs - GCSEs, Maths, Art, English, Science, Design Technology, French, History

Furze Platt Senior School

Personal Licence Holder


Gareth Vaughan