Experienced Regional Operations Manager with 22 years in the hospitality and retail industry, including a strong foundation as a chef and extensive expertise in managing pubs and restaurants. A proven leader with a track record of overseeing large investments and refurbishment projects, delivering transformative results aligned with brand vision and operational goals. The secret to my success lies in building stunning teams around me and equipping them with the knowledge, skills, and confidence to excel. Skilled in streamlining operations, enhancing team performance, and driving exceptional customer experiences. Leveraged over two decades of culinary and managerial experience to contribute to innovative menu development, aligning offerings with market trends and customer preferences. Successfully improved operational efficiency across multiple locations, boosting profitability and guest satisfaction. Passionate about delivering high-quality dining experiences, fostering collaborative work environments, and achieving sustainable growth.
Full day to day running of high EBITDA site, ensuring sales, volume and profit growth along with high health and safety standards at all times. 1.2 million sales growth over 9 years. Recruitment and development of a highly engaged team. Planning and organising large events. Involvement in brand development. Held records for highest sales weeks, and every key day in brand. Managing remodels for ROI.
Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
Maintained organisational compliance with applicable legislation and regulations.
Assisted General Manager to all day to day operations of business and completed holding periods.
Gap whilst deciding on career path.
Day to day operations of freehold privately owned pub, designed menu as pub did not serve food when taken over by owners.
Head hunted by ops manger to run shop in Milton Keynes, full day to day operations of business, reporting to area manager.
Started as Assistant Manager and then became General Manager at the age of 17. Day to day running of business including recruitment and training of team, ordering, and responsible for all finances.
Personal Licence Holder
Currently Hold all key day and weekly sales records for Vintage Inns brand.
Completed London Marathon 2018.
10 out of 13 sites beating their sales record christmas 2024.
Martin Nelson, Operations Director, Premium Division, Mitchells & Butlers. Martin.nelson@mbplc.com
Personal Licence Holder