Gareth Tate
York,North Yorkshire
Summary
Dedicated Shift manager with 14 years of customer service experience within dynamic, fast-paced Supply Chain environment. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Relief / Shift manager
Reed Boardall Coldstore
Boroughbridge, North Yorkshire
07.2018 - 03.2025
- Collaborated with other managers for strategic planning.
- Facilitated resolution of workplace conflicts, fostering a positive environment.
- Streamlined processes by implementing organisational strategies.
- Provided relief cover during holidays and off-days of other shift managers.
- Managed shift operations, ensuring smooth workflow.
- Delegated tasks effectively for efficient task completion.
- Implemented company policies, maintaining high standards of service.
- Coordinated with team members for effective communication.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Customer coordinator
Reed Boardall Coldstore
Boroughbridge, North Yorkshire
08.2012 - 07.2018
- Handled in-person, email and mailed correspondence.
- Performed duties under tight deadlines whilst maintaining high quality standards.
- Handled high volume of inbound calls, maintaining a calm and professional demeanour.
- Provided professional, friendly service to promote customer loyalty.
- Liaised between different departments to ensure clear communication for project success.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
VDU Operator Store 3
Reed Boardall Coldstore
Boroughbridge, North Yorkshire
04.2011 - 08.2012
- Verified correct data input with thorough quality control checks.
- Verified accuracy of information and sorted information of documents for computer entry.
- Examined data to detect errors and discrepancies.
- Photocopied, scanned and printed relevant data for manager.
- Took ownership for customer correspondence to deliver exceptional customer service levels.
- Worked adeptly under pressure during peak business periods.
Multi-Skilled operator
Reed Boardall Coldstore
Boroughbridge, North Yorkshire
08.2010 - 04.2011
- Demonstrated flexibility by performing various warehouse duties as required.
- Maintained open communication lines with supervisors regarding any potential issues or concerns.
- Increased productivity by completing inventory tasks efficiently and accurately.
- Received, stored and dispatched goods in line with company policy.
- Ensured safety by adhering to forklift operating guidelines and procedures.
- Operated forklift equipment to manage warehouse stock effectively.
- Maintained focus whilst operating heavy equipment in a busy environment.
- Responded quickly to urgent requests, ensuring customer satisfaction.
- Assisted with periodic stock checks, maintaining accurate inventory records.
Checker
Reed Boardall Coldstore
Boroughbridge, North Yorkshire
07.2009 - 08.2010
- Completed detailed inspections on product shipments, ensuring compliance with company quality standards.
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Checked incoming shipments, verifying accuracy against invoices or orders.
- Loaded lorries to expedite delivery schedules.
Sales assistant
Currys
Sheffield, South Yorkshire
09.2006 - 08.2008
Sales assistant
Currys
Harrogate, North Yorkshire
10.2002 - 08.2006
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Maintained knowledge of products and features to provide recommendations to customers.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Delivered exceptional after-sales service, encouraging repeat business.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
A-Levels - Geography
King James' School
Knaresborough 09.2002 - 07.2005
A-Levels - ICT
King James' School
Knaresborough 09.2002 - 07.2005
Skills
- Empathy and understanding
- Conflict Resolution
- Communication skills
- Interpersonal communication
- Team Leadership
- Customer Service
- Workload prioritisation
- Inventory control
- Project Management
- Competent microsoft office user
References
References available upon request.
Timeline
Relief / Shift manager
Reed Boardall Coldstore
07.2018 - 03.2025
Customer coordinator
Reed Boardall Coldstore
08.2012 - 07.2018
VDU Operator Store 3
Reed Boardall Coldstore
04.2011 - 08.2012
Multi-Skilled operator
Reed Boardall Coldstore
08.2010 - 04.2011
Checker
Reed Boardall Coldstore
07.2009 - 08.2010
Sales assistant
Currys
09.2006 - 08.2008
Sales assistant
Currys
10.2002 - 08.2006
A-Levels - Geography
King James' School
09.2002 - 07.2005
A-Levels - ICT
King James' School
09.2002 - 07.2005
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