Summary
Overview
Work history
Education
Skills
LinkedIn
Hobbies & Interests
Timeline
Hi, I’m

Gareth Symms

Liverpool,LAN
Gareth Symms

Summary

With a professional and energetic attitude in my approach to my objectives in the workplace I utilise a simplistic approach towards achieving success. I adopt a people first culture to engage and empower my team to achieve success championing sales through service.

I have extensive experience in bricks and mortar retail, contact centres, training and development, culminating in building up an extremely strong repertoire of leadership skills, behaviours and maintaining meaningful relationships.

I am passionate and committed in everything I do. I have a proven track record of delivering exceptional KPI performance across a variety of roles and businesses.

Overview

10
years of professional experience

Work history

Telefonica UK LTD (O2)
Warrington , Cheshire East

Store Leader
01.2020 - Current

Job overview

As a successful Store Leader I am responsible for delivering our business objectives, I empower my team to deliver the very best levels of customer service, and exploring all opportunities to grow our customer base to achieve growth year on year.

Achievements:

  • Delivered 8 quarters of targets back to back
  • Reducing and sustaining our risk against fraud through effective compliance
  • Cascading, Implementing, and managing change positively
  • Drive regional engagement through effective networking skills to increase sales uplift
  • Ensured adherence to process for continued company compliance in FCA
  • Stakeholder experience in being a key participant in the Touch Point trial and facilitating visits for the senior leadership team.
  • Experienced in HR case management and decision making
  • Proven ability to nurture talent for the future
  • Attrition levels below 20% YOY
  • Delivering against global engagement scores YOY
  • Consistently hitting the Measure of Excellence score of 80% and above across the last 12 months

Microsoft
Liverpool, Merseyside

Territory Sales Manager
10.2015 - 07.2017

Job overview

Deliver an uplift in sales number across the handset portfolio through effective training in sales execution, product knowledge, and stakeholder management in multiple vendors both retail and the contact centre.

Achievements:

  • Achieving the highest numbers of handset sales across 8 quarters in the UK excluding London
  • Delivered against e-learning engagement targets across 8 quarters with the highest numbers achieved in the Midlands/North West region
  • Secured meetings for our Senior Support Managers at regional level through effective stakeholder management
  • Facilitation and delivery of training sessions in the field and locally within house
  • Contribute and help deliver new training material to help structure new content for our field team
  • Mentor and develop within our team to help increase uplift of ROI
  • Delivery and collation of data across the UK field team for Dixon's Carphone Group
  • Overseas delivery of contact centre training in Mumbai and Pune. A total of 969 sales professionals trained in 5 days resulting in a near 600% uplift in Lumia 640 sales

Left position due to redundancy.

Education

Runshaw College
Euxton, LAN

A-Levels from Public Services
05.2003

Skills

  • Commercially astute
  • Sales execution
  • Process implementation
  • Scheduling
  • Excellent leader
  • Training and development
  • Excellent communication skills
  • Employee mediation
  • Conflict resolution
  • Process improvements
  • Core Office 365 skills
  • Facilitating and Presenting
  • Passion for customer satisfaction
  • Committed work ethic
  • Empowers high-performing sales teams

LinkedIn

https://www.linkedin.com/in/gareth-symms/

Hobbies & Interests

I represented Lancashire at Rugby Union and played for Preston North End Youth Team before a bad knee injury.

I am the proud owner of a Blue Peter Badge.

I'm also a previously qualified Driving Instructor.

In October 2019 I cycled 500+ miles from Madrid to Slough for the NSPCC culminating in over £48,000 being raised across a team of 50 people from Telefonica in 5 days. My Dad and I also arrange local annual charity rides in our local village.

I am a keen cyclist, passionate sports fan and all round keep fit data obsessed performance junky. I love my down time with my friends and have fantastic supportive family behind me.

Finally love my two dogs Ralph (French Bulldog) and George (Pug).

Timeline

Store Leader

Telefonica UK LTD (O2)
01.2020 - Current

Territory Sales Manager

Microsoft
10.2015 - 07.2017

Runshaw College

A-Levels from Public Services

Similar Profiles

Create profile
Gareth Symms