Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gareth Plant

London

Summary

I am a highly motivated, authentic, agile graduate and leader who is driven to produce excellent results for both the business and the customer. My key strengths lie within communication, problem solving and creating an environment where my team feels empowered to succeed through both personal and business achievements. I am a forward thinking leader who embraces and champions change and diversity in order to stay ahead of the curve and capitalise on changing trends and markets. I have 9 years of leadership and operational experience, working across a multitude of different environments and settings which has allowed me to gain the necessary skills to adapt my leadership style to any given situation. I bring simplicity to complex problems, delivering responsive, agile, collaborative plans, actions and results. Through obtaining a masters degree in Chemistry I have learnt how to plan and manage my time effectively and efficiently. I developed key presentation techniques and through intricate lab work, how to work through defined plans to achieve a desirable objective. It has given me the skills to critically analyse data and patterns with the aim of producing theories and conclusions. I pride myself as being someone who leads by example; being agile to change, taking the initiative and seizing opportunities to resolve challenges and deliver results.

Overview

10
10
years of professional experience

Work history

Account manager

Williams Lea
London
09.2024 - Current
  • Managed 2 accounts comprising of 2 Team Leaders and 11 employees which contributed £1.3 million in revenue and £164,000 in gross profit combined.
  • Implemented technological advancements across both accounts to drive efficiency and ease client reporting.
  • Established strong rapport with clients through regular communication and monthly reporting.
  • Led team meetings for efficient communication and project updates.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Developed new strategies with a focus on customer retention.
  • Prepared detailed reports to provide insight into account performance.
  • Coordinated with finance department to manage account finances efficiently.

Office Services Team Leader

Williams Lea at Capsticks
London
02.2022 - 08.2024
  • Led a diverse team of 7 employees to achieve operational excellence
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Streamlined workflow for a more efficient process.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Increased team cohesion by implementing regular feedback sessions.
  • Improved customer satisfaction through close collaboration with the team.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Assistant Team Manager

Waitrose & Partners
Bath, Bath and North East Somerset
02.2018 - 02.2022
  • Responsible for productivity and profitability of team of 100 partners which contributes £2.4m monthly towards multi-million pound business.
  • Lead Customer satisfaction team, resolving customer complaints and initiating plans to prove satisfaction metric.
  • Manage hours and pay budget for team, planning effectively to meet business and customer needs.
  • Oversaw regeneration and development project of adjoining business, liaising with outside contractors and stake holders
  • Through turbulent times within market and sector, consistently outperformed other branches in sales, wastage, pay, customer satisfaction and other measurable KPI's.
  • Define strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results.
  • Responsible for recruitment within team, including setting ads, interviewing candidates and offering roles.
  • Monitor team development, setting performance objectives and providing constructive feedback for continued growth within team.
  • Identify new customer trends and set out plans and strategies to accommodate and capitalise on them.

Team Leader

Waitrose & Partners
Bath, Bath and North East Somerset
02.2016 - 02.2018
  • Progressed to Team Leader position within 8 months working full time in branch
  • Responsible for day to day task management of members of team
  • Responsible for planning of hours and holiday booking of team
  • Reported weekly in to senior management to provide specific feedback on KPI's

Education

A-Levels - Sport Studies A, Chemistry C, Maths C

Filton High School
Bristol

Master of Science - Chemistry

Manchester Metropolitan University
Manchester

Skills

  • Leadership
  • People management
  • Collaborative working
  • Resilience
  • Vision setting
  • Coaching & development
  • Strategic planning
  • Emotional intelligence
  • Disciplinary and grievance resolution
  • Scheduling & planning
  • Agility
  • Motivational
  • Customer relationships
  • Talent Management
  • Persuasive communication
  • Client meetings

Timeline

Account manager

Williams Lea
09.2024 - Current

Office Services Team Leader

Williams Lea at Capsticks
02.2022 - 08.2024

Assistant Team Manager

Waitrose & Partners
02.2018 - 02.2022

Team Leader

Waitrose & Partners
02.2016 - 02.2018

A-Levels - Sport Studies A, Chemistry C, Maths C

Filton High School

Master of Science - Chemistry

Manchester Metropolitan University
Gareth Plant