Gareth Love

Led civils gang in delivering fibre infrastructure works for Openreach, ensuring NRSWA compliance.

• Supervised excavation, duct installation, chamber builds, and reinstatement across urban and rural sites.
• Coordinated with local authorities and engineers to manage permits and project timelines.
• Maintained daily progress reports and ensured completion of documentation and risk assessments.
• Promoted safety culture by enforcing health and safety protocols and environmental compliance.
• Delivered FTTP rollouts ahead of schedule and under budget in multiple regions.

Reduced reinstatement defects through enhanced quality control measures within the team.

• Trained new operatives, enhancing crew efficiency and capability.

Led implementation of Restart Scheme in Harrogate, coordinating claimant referrals and tracking progress.

Provided personalised employment support to diverse jobseeker caseloads with complex barriers.

Delivered coaching sessions to enhance confidence, employability skills, and realistic goal setting.

• Assisted claimants with job applications, CV preparation, interview techniques, and accessing training opportunities.
• Maintained accurate records of claimant progress while ensuring confidentiality using internal systems.
• Served as primary contact for Restart provider queries, aligning services with DWP policies.
• Collaborated with employers and training providers to connect claimants with suitable vacancies.

Achieved 90% clean pass rate consistently over two years, exceeding expectations for advanced case handlers.
Delivered sustained 125% case workload while maintaining high-quality standards.
Recognised as Subject Matter Expert, providing guidance and support to colleagues.
Trained, coached, and mentored new teams in business operations.
Performed deputy manager duties, overseeing team performance in manager's absence.
Delegated cases and monitored daily and weekly targets during manager huddles.
Represented vulnerable customers by discussing best practices in weekly conference calls.
Participated in monthly meetings to share success stories and implement new strategies.