Gareth Lack
Rochdale
Summary
Accomplished professional with extensive expertise in multi-site retail management and a strong focus on regulatory compliance and safety regulations. Demonstrates exceptional skills in customer service orientation, merchandising and display management, and sales techniques. Proven track record in budget allocation, staff scheduling, and inventory control, with a keen ability to monitor key performance indicators and conduct compliance auditing. Adept at mentoring and coaching teams to achieve sales forecasting goals while maintaining high standards of public speaking and presentations. Committed to leveraging marketing and sales strategies to drive business growth and ensure optimal order management.
Overview
7
7
years of professional experience
Work History
Assistant area manager
Starbucks Franchise - EuroGarages
Rochdale
09.2023 - 01.2025
- Conducted performance reviews contributing to employee development plans.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained communication amongst store managers for consistency in operations.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Analysed sales reports to identify trends and update strategies.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Assisted HR in the recruitment process, filling vacancies promptly.
- Streamlined inventory process for smoother stock control.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Served customers to drive sales and deliver top-quality experiences.
- Stayed current on processes and procedures to offer relevant assistance.
Head of Hotel Operations and F&B Manager
Mercure Manchester Norton Grange
Manchester
03.2022 - 09.2023
- Company Overview: This hotel is notorious for being one of the biggest wedding venues in the area having two wedding suites which were both used most weekends
- Being second in command of this well known 4* Hotel and wedding venue.
- MY daily duties were to report to the General Manager and host a morning meeting presenting facts and figures to all 7 departments of the hotel from the previous day, issue daily targets and discuss the weeks events/conferences that have been booked in on the previous day
- A bigger weekly meeting would be held on Mondays to do a weekly review of the past weeks customer feedback, area’s we can improve on and discuss the weeks labour which in turn would affect the EBITDA for said week
- It was my role to ensure that all functions ran smoothly with zero mistakes, ensure all departments were covered with sufficient staffing levels and that all products were available
- Prior to each function I would liaise with the wedding and events coordinator and tend to sit in on the final meetings with the customer to ensure they received everything requested
- This hotel is notorious for being one of the biggest wedding venues in the area having two wedding suites which were both used most weekends
Restaurant & bar manager
Nutters Restaurant
Rochdale
09.2017 - 03.2022
- Monitored restaurant performance to identify and implement improvement initiatives.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Negotiated with suppliers for better pricing on food and beverage orders.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Planned staff rotas to meet customer demand whilst remaining under budget.
- Developed new cocktail recipes for enhancing bar menu variety.
- Managed large teams in high-volume setting, driving operational efficiency.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Education
GCSE - Mathematics, English, 7 other GCSE’s graded A- C
Hollingworth Academy
Skills
- Safety regulations knowledge
- Multi-site retail management
- Regulatory compliance
- Order management
- Customer service orientation
- Merchandising and display management
- Presentations and proposals
- Sales techniques
- Budget allocation
- Public speaking
- Marketing and sales strategies
- Staff scheduling
- Key Performance Indicator monitoring
- Mentoring and coaching
- Compliance auditing
- Sales forecasting
- Inventory control
Custom
- Rama Krishna, General Manager at Mercure Norton Grange, 01706 630788
- Damien Brierley, General Manager at Nutters Restaurant, 07566721389
Timeline
Assistant area manager
Starbucks Franchise - EuroGarages
09.2023 - 01.2025
Head of Hotel Operations and F&B Manager
Mercure Manchester Norton Grange
03.2022 - 09.2023
Restaurant & bar manager
Nutters Restaurant
09.2017 - 03.2022
GCSE - Mathematics, English, 7 other GCSE’s graded A- C
Hollingworth Academy
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