Gareth Hyde
Bradford,West Yorkshire
Summary
Highly Organised, committed & dependable Operations Manager with 12 years of experience in fast paced, customer facing business. Successful at managing multiple priorities at any given time to meet tight customer deadlines. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Customer Operations Manager
Hallmark Cards PLC
Bradford, West Yorkshire
02.2012 - Current
- Delivering flawless execution of all agreed customer activities, on time & in full.
- Maximise store availability & minimise store stock holding/returns.
- Deliver high % of order fulfilment across all activities both at launch & on-going.
- Managing in-season stock replenishment to ensure right stock in the right place at the right time.
- Manage all customer activities on a rolling 12/18 month CDP.
- Team management - objective setting, monitoring & rating + day to day team management.
- Ensure all customer specific data is accurate & maintained.
- Manage & maintain operational costs & develop supply chain efficiencies.
- Build & maintain strong customer relationships.
- Direct involvement/impact on AOP.
Display Planning Manager
Hallmark Cards PLC
Bradford, West Yorkshire
10.2006 - 02.2012
- Scheduling all work in & managing team workloads.
- Creating analysis reports - stock analysis, product performance, best seller exposure etc.
- Liaising with customers/buyers & agreeing CDP’s & ensuring all deadlines are met.
- Ensuring planning databases up to date with latest product.
- Key member of the company wide “Data Integrity” project.
- Day to day running of a busy, customer focused department.
- Training/coaching.
- Expert in planning system/JDE.
- IT point of contact for systems & testing.
- 4 week secondment to Australia to train planning team in 2011.
Education
BTEC - Business & Finance
Salt Grammar School
Bradford 09.1991 - 06.1993
GCSEs -
Salt Grammar School
Bradford 09.1988 - 06.1991
Skills
- IT literate - Advanced Excel & other Microsoft applications
- Customer focus
- Efficient, organised & excellent attention to detail
- Deadline orientated
- Effective problem solver
- Work equally well as part of a team or alone
- Resourceful
- Committed
Timeline
Customer Operations Manager
Hallmark Cards PLC
02.2012 - Current
Display Planning Manager
Hallmark Cards PLC
10.2006 - 02.2012
BTEC - Business & Finance
Salt Grammar School
09.1991 - 06.1993
GCSEs -
Salt Grammar School
09.1988 - 06.1991
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