Gareth Frowen
Bilston,West Midlands
Summary
Accomplished individual with extensive expertise in revenue maximisation, product knowledge, and growth hacking tactics. Proven track record in expansion techniques and supply chain understanding, coupled with efficient networking and interdepartmental liaison. Adept at budget control, negotiation, and training & coaching. Experienced in product development, business modelling, process improvement & decision-making. Demonstrates excellence in performance tracking and evaluations, client negotiations & workplace development. Career goal: to leverage comprehensive skills for driving organisational success through innovative strategies and effective leadership.
Overview
38
38
years of professional experience
9
9
years of post-secondary education
Work history
Small Business Development Advisor
Simplean Solutions
Wolvehampton,, West Midlands
2018.01 - Current
- Orchestrated successful product launches that strengthened market presence.
- Identified new business opportunities, contributing to company growth.
- Coordinated cross-functional teams to achieve project goals efficiently.
- Oversaw training of staff, enhancing team performance.
- Streamlined internal processes, resulting in increased efficiency.
- Conducted market research, leading to improved business strategies.
- Developed and implemented strategies, increasing revenue.
- Secured significant cost reductions by negotiating processes effectively.
- Monitored industry trends for competitive advantage.
Salesman
Brigstock Dairies Limited
Kingswinford, Dudley
2013.06 - Current
- Provided top-notch customer service, enhancing company reputation for quality products and services.
- Demonstrated excellent communication skills in all client interactions.
- Nurtured strong rapport with clients, fostering loyalty and repeat business.
- Coordinated promotional events to attract prospective customers.
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Handled sensitive customer complaints professionally whilst maintaining a positive company image.
- Resolved client issues promptly, ensuring high levels of customer retention.
Production manager
Sturge Industries Limited
Brierley Hill, Dudley
2001.09 - 2013.05
- Maintained machinery health with regular preventative maintenance checks.
- Innovated production techniques, resulting in cost-saving measures.
- Championed continuous improvement initiatives for sustainable growth.
- Met market demands by scaling up production capacity.
- Coordinated cross-functional teams for smooth workflow.
- Complied with all industry regulations, ensuring legal operations.
- Managed project timelines for successful product delivery.
- Delegated tasks efficiently to promote team productivity.
- Developed strong vendor relationships for better negotiation power.
- Overcame production challenges by strategic problem-solving methods.
- Streamlined production processes to enhance efficiency.
- Ensured quality control by rigorous testing procedures.
- Boosted team morale via recognition and reward systems.
- Optimised inventory control with accurate forecasting.
- Led recruitment of manufacturing staff members, overseeing selection, training and performance new employees.
- Established plans governing production policies, daily operations and long-term planning.
Store manager
Kwiksave Stores Limited
Dudley, West Midlands
1987.10 - 2001.08
- Maintained an organised stock room for easy accessibility of goods.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Boosted store's reputation through meticulous upkeep, product presentation and customer service.
- Handled cash accurately, minimising financial discrepancies at the till.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Streamlined operations to maximise efficiency and minimise waste.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Implemented promotional displays to increase product visibility and sales.
- Coached underperforming employees improving performance significantly.
- Oversaw staffing and training, building successful, customer-focused team.
- Managed stock within set levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Pursued new sales opportunities by implementing new techniques.
Education
Foundation Degree in Science - Sports Psychology
The Open University
London 2005.08 - 2007.04
A-Levels - Technical Drawing
Stourbridge College of Technology and Art
Stourbridge, Dudley 1987.09 - 1989.05
NVQ Level 5 - Business Management
Performance Through People
Dudley, West Midlands 2007.06 - 2008.05
GCSE passes in various subjects. - English Language, English Literature, Mathematics, Chemistry, Biology, Technical Drawing, German.
The Longlands School
Stourbridge, West Midlands 1982.09 - 1987.05
Skills
- Revenue maximisation
- Product knowledge dissemination
- Growth hacking tactics
- Business expansion techniques
- Supply chain understanding
- Interdepartmental liaison
- Efficient networking
- Budget control proficiency
- Negotiation expertise
- Training and coaching
- Product development
- Business modelling
- Process Improvement
- Product knowledge
- Budgeting and finance
- Order value maximisation
- Performance goals
- Proposal writing
- Open and clear communicator
- Strategic decision-making
- Product demonstration
- Cost management
- Training and mentoring
- Performance tracking and evaluations
- Business planning
- Relationship development
- Client contract negotiations
Timeline
Small Business Development Advisor
Simplean Solutions
2018.01 - Current
Salesman
Brigstock Dairies Limited
2013.06 - Current
NVQ Level 5 - Business Management
Performance Through People
2007.06 - 2008.05
Foundation Degree in Science - Sports Psychology
The Open University
2005.08 - 2007.04
Production manager
Sturge Industries Limited
2001.09 - 2013.05
Store manager
Kwiksave Stores Limited
1987.10 - 2001.08
A-Levels - Technical Drawing
Stourbridge College of Technology and Art
1987.09 - 1989.05
GCSE passes in various subjects. - English Language, English Literature, Mathematics, Chemistry, Biology, Technical Drawing, German.
The Longlands School
1982.09 - 1987.05