Gareth Fairall
Southampton,Hampshire
Summary
An accomplished IT professional with 23 years of experience in supporting Microsoft Office applications. Extensive expertise in managing OpenText Content Server, SharePoint and Windows Server platforms. Proven ability to produce detailed technical IT application support handbooks and process documentation. Adept at customer technical support, troubleshooting, and developing proof of concepts for project and application migrations. Strong collaboration skills with colleagues and senior management, coupled with a proficient understanding of IT Incident and Change Management.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
Work History
Senior Analyst Programmer / Software Engineer
SSE
Havant, Hampshire
01.2015 - Current
- Management of OpenText Content Server (CS10/16) document and workflow system - used by around 2500 internal customers
- Successfully completed major a product upgrade and migration of 4 million documents (from On Premise) to cloud storage.
- Administration of SSE SharePoint Online Platform (84,000 sites)
- Developed IT support and guidance documents related to processes and procedures
- Worked closely with senior stakeholders, customers and 3rd parties to delivery efficient response and communication with IT Incident and Change Management.
- Since 2019, I have line managed a small team of workers and facilitated the placements of 8 degree apprentice students
- Customer support for Office 365 applications.
IT consultant
Hampshire County Council
Winchester, Hampshire
07.2007 - 12.2015
- Maintenance of Hantsweb website and Hantsnet Intranet sites
- Maintenance of Hampshire Schools and Local Parishes website services
- Support and Maintenance of SharePoint 2013 platforms
- Customer support for Microsoft Office 2010 applications
IT Administrator
The Hampton Trust
Southampton, Hampshire
10.2002 - 07.2007
- Maintenance of Charities customer databases (MS Access 2003)
- Management of website https://hamptontrust.org.uk/
- Production of Charities literature - including assessment forms, information leaflets and Annual Reviews
- Support of IT Network and Servers (Windows 2000)
Education
Bachelor of Arts - Business Studies
Solent University
Southampton 09.1998 - 06.2002
Certificate of Higher Education - Website Design
Fareham College
Fareham 09.2006 - 06.2007
A-Levels - English Language, Sociology and History
Fareham College
Fareham 09.1995 - 06.1997
GCSEs - Maths, English, French, Double Science, Business Studies, Design Tech, History & Geography
Brookfield School
Southampton 09.1990 - 06.1995
Skills
- Excellent written, verbal and communication skills
- Extensive collaboration skills working with colleagues and senior management
- Vast experience with customer technical support and troubleshooting
- Over 10 years experience with OpenText Content Server and
SharePoint platforms
- Over 20 years experience supporting Microsoft Office applications (Office 2003 to O365)
- Experience of Windows Server and Cloud Storage platforms
- Knowledge and experience with HTML, JavaScript, SQL and PowerShell scripting
- Proven track record for producing concise and detailed technical IT application support Handbooks and process documentation
- Proficient understanding of IT Incident and Change Management
- Vast experience of developing proof of concepts ahead for supporting project and application migrations
Affiliations
- Playing a watching football
- Running and walking
- Video games
References
References available upon request.
Timeline
Senior Analyst Programmer / Software Engineer
SSE
01.2015 - Current
IT consultant
Hampshire County Council
07.2007 - 12.2015
Certificate of Higher Education - Website Design
Fareham College
09.2006 - 06.2007
IT Administrator
The Hampton Trust
10.2002 - 07.2007
Bachelor of Arts - Business Studies
Solent University
09.1998 - 06.2002
A-Levels - English Language, Sociology and History
Fareham College
09.1995 - 06.1997
GCSEs - Maths, English, French, Double Science, Business Studies, Design Tech, History & Geography
Brookfield School
09.1990 - 06.1995
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