Gareth Craven
Cardiff,Cardiff
Summary
Strong foundation in communication systems and technologies, combined with analytical problem-solving and troubleshooting skills. Collaborate in team environments to support engineering tasks through technical tools and accurate documentation. Manage project timelines to meet deliverables consistently.
Overview
33
33
years of post-secondary education
34
34
years of professional experience
Work history
Service Delivery Manager/ Engineer
Nos Communicare
Cardiff, UK wide
2021.01 - Current
- Fulfilled, allocated, and completed service and engineering requests within defined SLAs, enhancing client satisfaction.
- Managed hybrid service delivery and on/remote site engineering projects to ensure seamless operations.
- Directed service operations to maintain consistent quality control standards.
- Provisioned and troubleshot digital VOIP, SIP, data, and Wi-Fi solutions for clients.
- Coordinated with stakeholders to align departmental goals and objectives, ensuring effective communication and project alignment.
- Applied software tools and applications to resolve client communication issues.
Regional maintenance Operative (Bank)
Care UK
Milton Under Wychwood, South Of England
2019.04 - Current
- Followed planned preventative maintenance schedules to minimise unexpected faults or breakdowns.
- Resolved equipment and site issues through hands-on repairs and adjustments, minimising downtime and ensuring operational continuity.
- Adhered to health and safety guidelines during every maintenance task completed.
- Completed health and safety compliance checks and documented results per policy.
- Covered maintenance operatives across care homes and mentored colleagues, enhancing team skillsets and service delivery.
- Provided part-time maintenance support for staff accommodation across England, ensuring living environments met safety and comfort standards.
- Submitted service requests to initiate maintenance actions for each home. and coordinated contractor visits for each home.
-
Company Director
Ikon Telecom Ltd
Milton Under Wychwood, UK and EU
2013.06 - Current
- Managed a team of up to 10 engineers on large projects, ensuring that deadlines were met, in a safe and professional manner.
- Collaborated with company executives and employees to ensure seamless service delivery.
- Allocated engineering resources to various telecom projects across the UK and Ireland., including myself and subcontractors, for multiple telecom companies across UK and Ireland.
- Executed installations and provided reactive maintenance for clients including Argos, Saint Gobain and Homebase.
- Conducted surveys and engineering for Alcatel-Lucent equipment, focusing on communication solutions., providing surveys, engineering, commissioning and servicing of communication solutions using IP, DECT and Wi-Fi platforms.
Field service engineer
Indigo Telecom Group
Caldicot, UK wide
2004.04 - 2013.06
- I was fully involved from start to finish on large scale project rollouts, implementing programming, installation and completion to the customer's satisfaction, for customers such as Thomas Cook, CAFCASS, Mersey Travel, Gloucester City Council and Corby Borough Council.
- Organised my own engineering schedule, including customer liaison, dispatch of equipment, and fulfilment of the criteria required.
- Support Role - A home based engineer carrying out support and engineering (remotely and on site) for existing clients. I provided 2nd line support for "Indigo Network Operations" centre, on both Alcatel OXO, OXE and network equipment.
Senior technician
Switch Communications Ltd
Croydon, UK wide
1998.09 - 2004.04
- Experience in project managing - medium to large scale projects with the ability to lead a multi-skilled team, communicate effectively and report to customers whilst managing expectations on timescales and functionality.
- Managed customer installation projects from 2+4 systems to multi-site networked solutions.
- Conducted site surveys, planning, and deployment to ensure successful project completion for clients including Knight Frank, Furniture Village, Somerfield supermarkets, and various schools and businesses across the UK.
- Experience in project managing - medium to large scale projects with the ability to lead a multi- skilled team, communicate effectively and report to customers whilst managing expectations on timescales and functionality.
Senior engineer
Leycom Ltd
Swansea, UK wide
1992.06 - 1998.09
- Conducted site surveys, installed and maintained equipment, and provided customer support and product training.
- Learned 1308 telephone cabling and network layouts, then trained on PBXs, Tannoy systems, Toshiba faxes, pay phones, and structured network cabling installations.
- Completed C&G certification in electrical installation and practices while working in the telecoms industry.
Education
City and Guilds Part 1&2 - Electrical Installation and Practices
Tycoch College
Swansea, City and County of Swansea 1992.09 - 2024.06
OND - Mechanical Engineering
West Glamorgan Institute of Higher Education
Swansea, City and County of Swansea 1988.09 - 1989.06
Skills
- Systems troubleshooting
- Problem solving
- Strategic planning
- Client relationship management
- Team leadership
- Leadership
- Resourcefulness
- Communication skills
- Composure under pressure
Affiliations
- Travelling
- Motorbikes and cars
- Surfing
- Exploring
Technical Training and Exposure
ALCATEL 1993 – 2022
- Omni PCX office ACSE and ACFE
- OXE ACFE
- 4400 Core and Installation
- BICS Core and Installation
- DECT ACSE
IN PROGRESS
- Cisco Extreme Networks Training
OTHER
- Experience on Networks, Servers, WIFI and IP - Continuous
- Experience on 1308/Cat5/6 and Fibre cabling systems - Continuous
- Experience on Data centre Patching, Racking and Decommissioning - Continuous
- Experience of Installation of CCTV, PA Systems and peripherals - Continuous
*A major part of my technical training has been carried out by Industry product manufacturers, such as Toshiba, Ericsson, Alcatel and Ascom.
Together with courses on Toshiba Faxes, Valcom P.A. Systems and Solitaire payphones which has given me a good overview and understanding of various technologies. *
Timeline
Service Delivery Manager/ Engineer
Nos Communicare
2021.01 - Current
Regional maintenance Operative (Bank)
Care UK
2019.04 - Current
Company Director
Ikon Telecom Ltd
2013.06 - Current
Field service engineer
Indigo Telecom Group
2004.04 - 2013.06
Senior technician
Switch Communications Ltd
1998.09 - 2004.04
City and Guilds Part 1&2 - Electrical Installation and Practices
Tycoch College
1992.09 - 2024.06
Senior engineer
Leycom Ltd
1992.06 - 1998.09
OND - Mechanical Engineering
West Glamorgan Institute of Higher Education
1988.09 - 1989.06