Summary
Overview
Work History
Education
Skills
Certification
Custom
References
Timeline
Generic

Gareth Corcoran

Blackpool,UK

Summary

Accomplished professional with extensive experience in special education, project management, and retail management. Demonstrates strong leadership skills and expertise in strategic planning, risk assessment, and data-driven decision-making. Proficient in Microsoft Office Suite, CRM software, and IT infrastructure. Adept at staff management, training/coaching, budgeting, marketing, customer service, logistics, and contract negotiation. Committed to leveraging skills in communication and training & development to drive organisational success.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Operations manager / Recruitment Consultant

Sustainable Talent
Poulton-le-Fylde, Lancashire
01.2024 - Current
  • Formulated effective job descriptions for various roles across industries.
  • Implemented new technologies for operational efficiency.
  • Established performance metrics, driving accountability and productivity amongst staff members.
  • Coordinated logistics, resulting in on-time deliveries.
  • Conducted pre-interview screening calls to assess candidate suitability and interest.
  • Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
  • Participated in career fairs and networking events to promote the recruitment agency's services.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
  • Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
  • Managed relationships with hiring managers to understand their recruitment needs and timelines.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Optimised workflow procedures with strategic planning and team coordination.

Claims Manager

Sedgwick
Blackpool
05.2023 - 01.2024


  • Ensured proper documentation for all processed insurance claims was maintained meticulously for future reference needs and audits requirements.
  • Reduced claim processing times by implementing efficient work-flow strategies.
  • Negotiated settlements with claimants, minimising company exposure.
  • We will be assigned several tasks to help with either back log in claims or taking over claims and to bring the claims upto date.
  • Maintained compliance with industry regulations whilst handling insurance claims.
  • Liaising with clients, insurers, repairers and third party insurers.
  • Providing regular updates to all parties involved.
  • Manage day to day operations within the business.
  • Reviewing and understanding policy wordings to ensure fully understand coverage limitations.
  • Ensure claims are reviewed within SLA Time scales.
  • I'm responsible for notification, validation, monitoring, negotiating and claims settlement.

Training Co-ordinator

Simpsons Beverages
Blackpool, Lancashire
01.2023 - 05.2023
  • My role as Training Coordinator, i was working as part of the Operations Team.
  • I was responsible for the preparation and management of a full training program including Inductions, Standard Operating Procedures, Quality Training and Training Presentations whilst ensuring all records are kept organised and up to date for the regulatory requirements.
  • The role was a very busy and demanding environment that requires the ability to multi-task effectively, remaining professional at all times.
  • Collaborated with management teams, ensuring alignment of training goals with company objectives.
  • Streamlined administrative tasks related to trainings such as maintaining attendance records, booking venues or sending out invites; enhanced overall efficiency of processes.
  • Along with working to tight deadlines whilst maintaining a high level of accuracy.
  • Working to BRC and ISO Standards and retailer requirements
  • Compliance of company policies, legislative requirements include financial, health and safety, BRC, ISO standards and HR related issues
  • Coordinate with external training providers to book relevant course
  • Reviewed and updated training content for relevance to industry trends.
  • Maintain employee communication through notice boards and monthly updates
  • Meet KPIs for employee training
  • Liaised with external trainers when necessary; ensured they were well-briefed about company's specific needs and expectations from the session.

Area Manager

International Artist Agency
Blackpool, Lancashire
10.2020 - 12.2022
  • I worked as an area manager for a tattoo company.
  • I managed 9 tattoo studios throughout the UK.
  • I oversaw the day to day runnings of the business.
  • Oversaw successful product launches contributing to increased market share.
  • Improved team efficiency by implementing new strategies for task delegation.
  • Monitored competition closely, staying ahead in market trends and consumer behaviour.
  • Supervised daily store operations, ensuring optimal customer service delivery.
  • We recruited artists from all over the world and had 154 on our books.
  • Liaised regularly with senior management to discuss operational updates and improvements.
  • Led multiple teams across different areas, fostering collaboration and communication.
  • Managed budgets effectively, maintaining financial health of designated area stores.
  • Planned and managed resources and budget to support and deliver objectives.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Delivering 2 New Websites
  • Managing 9 Websites
  • Linking all websites with a built in system for emails that send to customers
  • Managing the Developer to deliver a new portal to support the website and email links for images, bookings and consultations.
  • Managed all social media content.
  • Analysed sales data regularly for informed decision-making processes.
  • Managing the analytics for each studio as well as aesthetics and laser
  • Day to day line management responsibility to every studio providing technical leadership and guidance, including coaching, mentoring and professional development.
  • I created a laser tattoo removal service and have run this for the last 2 years.
  • I work closely with HR and work out Rotas for shifts and holidays making sure we've got enough cover.

Senior Claims handler and Head of Motor Insurance Bureau

Slater Gordon Solutions Motor
Blackpool, Lancashire
12.2012 - 10.2020
  • My role involved managing a team of claim handlers and commercial managers along with the compliance for the business.
  • Requires me to have a detailed knowledge of governance and compliance with various regulatory requirements.
  • Managing several managers and staff along with other departments.
  • Dealing with Commercial Managers from different companies not only within my company.
  • Communicate with all levels of staff, including senior decision makers
  • Day to day line management responsibility to each department providing technical leadership and guidance, including coaching, mentoring and professional development.
  • Writing reports, policies, and guidance in relation to the Motor Insurance Bureau.
  • Coordinated with loss adjusters to assess damages accurately.
  • Reviewed policy details with customers, clarified coverage and exclusions.
  • Improved claims process by implementing efficient procedures.
  • Authenticated claims documents, quickened processing time.
  • Identified fraudulent activities through thorough investigation and scrutiny of documents.
  • Negotiated fair settlements, achieved customer satisfaction.
  • Investigated complex claims to determine validity and liability.
  • Liaised with legal teams for dispute resolution.
  • Streamlined processes by adopting advanced technology tools in daily tasks.
  • Kept clients well-informed of claim updates and case progress.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Managed large client portfolio, prioritising claims in line with complexity and demand.
  • Built and managed effective internal and external relationships with all involved parties.

Teaching Assistant (Volunteer)

Great Eccleston Copp primary school
Great Eccleston
09.2018 - 07.2019
  • I Volunteered to become a teaching assistant for the one school year 2018-19.
  • I worked with all ages however I have mainly worked with Year 2 children.
  • We covered all aspects from English, Maths, Science, Art to PE as well.
  • Facilitated group discussions with students for enhanced learning experiences.
  • Demonstrated patience whilst dealing with challenging situations for maintaining a harmonious classroom environment.
  • Organised and distributed learning materials, ensuring students received relevant homework, textbooks and classroom supplies.
  • Prepared educational materials to facilitate instruction and learning activities.
  • Maintained a safe, inclusive classroom atmosphere by enforcing school guidelines and policies.
  • Supported lead teacher in preparing lesson plans based on individual student needs, ensuring personalised attention to each learner.

Team Leader

Ultimate valeting service
Blackpool
09.2010 - 12.2012
  • Managing valet service centre.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Developed strategies for improved performance level across the team.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Led project coordination, resulting in timely delivery.
  • Control of environmental, health and safety compliance.
  • During this time I became a registered HSE first aider and expanded my knowledge of ICT systems, budgeting and profitability.
  • Devised actionable plans towards achieving set business objectives within deadlines.

Head Sports Leader

Mosaic Community Care
04.2009 - 09.2010
  • Team Leader for Aiming High scheme.
  • Delivery of sports, games, dance, drama, arts and crafts sessions for children with a variety of physical and mental conditions.
  • Support in the community, home or residential care facility.
  • Risk assessment, compliance and planning of all aspects of the scheme.

Data Entry Clerk

National Savings & Investments
03.2009 - 05.2009
  • Customer relations and data entry.
  • Customer liaison
  • Processing of payments and general enquiries
  • Use of Microsoft Office products - Excel and Word.

Area Development Manager

ESP play
Burnley
10.2006 - 01.2008
  • Installation of playgrounds and multi sports areas.
  • Liaising with clients and designers on budgets and project requirements
  • Leading a team of 10 staff
  • Responsible for time management and delivery of deadlines within projected costs

Education

GCSE -

Carr Hill High School
Preston, Lancashire
09.1994 - 05.1999

BA Hons - Coaching in Sports

Sports Studies

GNVQ - undefined

Leisure and Recreation

Diploma of Higher Education - undefined

Public Services

Skills

  • Microsoft Office, Excel, Word, Outlook, PowerPoint
  • Project Management
  • Training & development
  • Data-driven decision-making
  • Operational strategy
  • Problem-solving
  • Communication skills
  • Team building
  • Calm under pressure
  • Leadership
  • Social media marketing

Certification

  • Safeguarding Certification, Present
  • FA Level 1 Football Coach, 09/01/03
  • FA Level 2 Football Coach, 04/01/06
  • The FA Safeguarding Children Workshop, 2006

Custom

Bachelor's

References

References available upon request.

Timeline

Operations manager / Recruitment Consultant

Sustainable Talent
01.2024 - Current

Claims Manager

Sedgwick
05.2023 - 01.2024

Training Co-ordinator

Simpsons Beverages
01.2023 - 05.2023

Area Manager

International Artist Agency
10.2020 - 12.2022

Teaching Assistant (Volunteer)

Great Eccleston Copp primary school
09.2018 - 07.2019

Senior Claims handler and Head of Motor Insurance Bureau

Slater Gordon Solutions Motor
12.2012 - 10.2020

Team Leader

Ultimate valeting service
09.2010 - 12.2012

Head Sports Leader

Mosaic Community Care
04.2009 - 09.2010

Data Entry Clerk

National Savings & Investments
03.2009 - 05.2009

Area Development Manager

ESP play
10.2006 - 01.2008

GCSE -

Carr Hill High School
09.1994 - 05.1999

BA Hons - Coaching in Sports

Sports Studies

GNVQ - undefined

Leisure and Recreation

Diploma of Higher Education - undefined

Public Services

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Gareth Corcoran