Gareth Cleary
Rochester,Kent
Summary
A highly skilled professional with extensive expertise in legal understanding, risk assessment, and cross-functional team coordination. Demonstrates strong persuasion techniques and active listening skills, complemented by a comprehensive knowledge of licensing laws and court procedures. Proficient in CRM software and systems, database administration, and document management, ensuring efficient case file organisation and report-writing. Adept at public speaking and conflict de-escalation, with a commitment to cultural awareness and customer service excellence. Career goals include leveraging multidisciplinary team collaboration to enhance legal drafting capabilities while maintaining exceptional time management techniques.
Thorough Inspector experienced in monitoring processes to identify discrepancies and non-compliance. Proven success in producing and presenting high-quality inspection reports and making recommendations for improvement. Strong communication skills to handle clients with professionalism and tact.
Overview
25
25
years of professional experience
2008
2008
years of post-secondary education
Work history
Licensing Inspector/City Inspector
Westminster City Council
London
07.2006 - 08.2025
- Conducted business audits and performed comprehensive inspections of premises under Licensing Act 2003.
- Reviewed and prosecuted noncompliant licensed and unlicensed premises in accordance with regulations.
- Submitted detailed reports on licensed premises to management, updating strategic information for West End and Soho areas.
- Collaborated with Metropolitan Police Licensing Team to facilitate closure of repeatedly noncompliant premises.
- Attended licensing sub-committees to represent Westminster City Council and provided relevant historical data for licence applications.
- Enforced regulations regarding abandoned waste under Environmental Protection Act 1990, addressing fly-tipping and waste hotspots.
- Issued fixed penalty notices to offenders for waste violations, ensuring compliance through education and advisement.
Programme Manager for the Contact Tracing Team
Westminster City Council
08.2020 - 08.2021
- To lead and project manage a team of six 'contact tracers' and coordinate Westminster City Council's response to the COVID-19 pandemic and ensure that all residents who have tested positive for COVID-19 are contacted and must adhere to the government guidelines.
- Train all members of the team to be proficient and competent with CRM data recording system, co-ordinate the duty rota, assess and identify all staff training requirements, deal with all operational problems and questions that arise, constantly update my own personal knowledge of relevant legislation and guidance, and provide knowledge and a reasoned approach to the team when required.
- To support the operational programme lead for Westminster Connects and ensure that ensure that all data of positive tests is obtained from Public Health England (PHE), to oversee the transfer of the PHE data to internal databases.
- Regular one to ones with team members, meetings with service partners such as PHE (Public Health England), NHS, One Westminster, Age Uk, North Paddington Foodbank and other relevant service providers and partners to ensure compliance with external policies and procedures.
Connects Team Call Handler
Westminster City Council
06.2020 - 08.2020
- Working as part of a large team of call handlers, in what was, in essence, the frontline response unit for Westminster City Council to the COVID-19 pandemic.
- It was my duty to contact Westminster residents who had been identified as either vulnerable or self-isolating by the NHS, and to assess their needs in terms of food shopping lists, medical prescription requirements by co-ordinating deliveries of these essential items and referring residents to foodbanks when required.
- All residential contacts were recorded/updated on numerous internal databases and systems and shared with other service partners such as the NHS and referrals made to charity bodies.
ISEU Team Member
Westminster City Council
04.2018 - 05.2020
- My role within ISEU (Integrated Street Enforcement Unit) was to primarily engage and identify the locations or 'hotspots' of street population, such as persons sleeping rough and persons who were identified as being homeless within the city of Westminster.
- To use high levels of communication, interpersonal skills and awareness when dealing with persons in potentially threatening situations within street-based environments, and to assess the needs of those persons, establish what assistance can be provided by Westminster City Council and by other service partners.
- Working with translation services to engage with foreign nationals, and also working closely with Home Office officials and providing details of foreign nationals to verify legal residence with the UK.
- Working closely with various 'Outreach' officers across the city, co-ordinating visits and organising planned operations with the Metropolitan Police and having regular communication with residents and Councillors in terms of dealing with complaints made against street population.
- Working closely with also service providers internally and externally such as Veolia Waste Contractors to ensure that all waste found at hotspot locations are removed and that the area is sanitised to prevent public health issues.
- To routinely risk assess, plan and organise what is required in advance for each individual hotspot area, and to co-ordinate with the relevant service partners, to ensure personal risk to myself and other officers is kept at a minimum at all times.
Compliance officer (Railway Inspectorate/Manufacturing Sector)
HSE (Health and Safety Executive)
01.2001 - 01.2005
- Working within an enforcement environment with the dual purpose of carrying out health and safety inspections in manufacturing sector workplaces and dealing with wide ranging issues regarding health and safety and statutory laws in the workplace.
- Specifically, to examine gas incident reports involving carbon monoxide poisonings, and to contact those residents/employees affected by carbon monoxide poisoning.
- Investigated reported incidents, and to track down the gas engineer or company responsible.
- To collate and document findings into legal case bundles to potentially be used as evidence in prosecuting under the primarily health and safety legislation such as Health and Safety at Work Act etc 1974, Management of Health and Safety at Work Regulations 1999 and the Workplace Health, Safety and Welfare Regulations 1992.
- To identify and inspect SME's (Small to Medium Enterprises) within the manufacturing sector, and undertake programmed health and safety audits, and update all internal databases and provide findings to my line manager and other team members.
- Manage my own workload and co-ordinate my geographical area of visits and ensure that all information is accurately recorded.
- To assist other inspectors with fatality investigations, take witness statements, undertake PACE interviews and site visits as part of ongoing investigations.
Education
GCSE's - English, Maths, Biology
Gransha Boys High School
Bangor, Ards and North Down 09.1987 - 06.1992
NEBOSH Certificate -
NEBOSH
Advanced Driver Training Course - undefined
NEBOSH Diploma - undefined
NEBOSH
Personal Safety and Conflict Management - undefined
Maybo Ltd
BTEC Level 7 / Masters Degree - undefined
Bond Solon Legal Training
01.2022 - 05.2022
Skills
- Legal understanding
- Experience with crm software
- Risk assessment capability
- Strong persuasion techniques
- Knowledge of licensing laws
- Experience with crm systems
- Cross-functional team coordination
- Time management techniques
- Database administration
- Public speaking
- Conflict deescalation
- Active listening
- Data input
- Report-writing
- Document management
- Multidisciplinary team collaboration
- Court procedures understanding
- Case file organisation
- Legal drafting
- Team player
- Customer Service
- Cultural awareness
- Multitasking
- Building regulations knowledge
- Critical assessment
- Relevant laws and legislation
- Inspection planning
- Regulatory compliance
- Audit planning and delivery
- Intelligence gathering
- Computer literate
- Hazard identification
Custom
- 5 (Five) GCSE's including English, Maths, Biology, 06/01/92
- NEBOSH (National Examination Board of Safety and Health) Certificate, 11/01/02
- Advanced Driver Training Course, 01/01/03
- NEBOSH (National Examination Board of Safety and Health) Diploma, 11/01/04
- Personal Safety and Conflict Management (Maybo Ltd), 11/01/06
- Law, Evidence, Procedure and Best Practice Training, 01/01/07
- Advanced Statement / Report writing and Giving Evidence Training, 01/01/07
- Advanced Investigative Interviewing Training, 01/01/07
- Regulations on Investigatory Powers Act training. Data Protection, 01/01/07
- Bond Solon Legal Training, 01/01/07 - 09/30/07
- Personal Licence Holder Training, 07/01/07
- PACE/Interview Training, 07/01/07
- Enforcement training on Gambling Act 2005, 04/01/08
- Drugs Awareness Training, 07/01/08
- Training on Gambling Enforcement 2005 practical enforcement, 10/01/08
- Training on licensed/unlicensed Tables and Chairs, 03/01/09
- Advocacy course, 06/01/09
- Practical Guide/Alcohol related problems, 01/01/10
- Level 2 - Food Safety Training, 01/01/10
- Food and Health and Safety Training, 03/01/10
- Uniform Training Update/refresher, 10/01/10
- Sex Entertainment Venues Enforcement Training, 10/01/11
- Licensing Act Training, 05/01/12
- Personal Safety Training, 05/01/12
- Drugs Awareness Course, 11/01/13
- Scrap Metal Dealers Certificate, 01/01/14
- Violence in the workplace, 03/01/15
- Conflict Management (MAYBO), 03/01/15
- Sharps Training, 07/01/16
- Case File Preparation and Disclosure Training, 09/01/16
- Law, Evidence and Procedure Training, 09/01/16
- Disclosure Training, 09/01/16
- Conflict Management (MAYBO) refresher course, 11/01/17
- ECINS (Police & Local Authority info sharing database) Training, 01/01/19
- CRM (Customer Relations Module) Database Training, 06/01/20
- Public Health England Power BI database Training, 08/01/20
- Internal Local Authority Databases Training i.e Mosaic, Orchard, 08/01/20
- NHS Track & Trace National Database System Training, 08/01/20
- Unit 1: Law, Evidence, procedure and Best Practice (2 Days), 01/01/22
- Unit 2: Advanced Statement Writing and Courtroom Skills (2 Days), 01/01/22
- Unit 3: Advanced investigative interviewing (2 Days), 01/01/22
- Unit 4: Case File Preparation and Disclosure (2 Days), 01/01/22
- BTEC Level 7 / Masters Degree Achieved, 01/01/22
- GEP Certified Management Carbon Management One day Course with accredited certificate, 07/14/22
Timeline
BTEC Level 7 / Masters Degree - undefined
Bond Solon Legal Training
01.2022 - 05.2022
Programme Manager for the Contact Tracing Team
Westminster City Council
08.2020 - 08.2021
Connects Team Call Handler
Westminster City Council
06.2020 - 08.2020
ISEU Team Member
Westminster City Council
04.2018 - 05.2020
Licensing Inspector/City Inspector
Westminster City Council
07.2006 - 08.2025
Compliance officer (Railway Inspectorate/Manufacturing Sector)
HSE (Health and Safety Executive)
01.2001 - 01.2005
GCSE's - English, Maths, Biology
Gransha Boys High School
09.1987 - 06.1992
Advanced Driver Training Course - undefined
NEBOSH Diploma - undefined
NEBOSH
Personal Safety and Conflict Management - undefined
Maybo Ltd
NEBOSH Certificate -
NEBOSH
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