Gareth Campbell

• 999 Emergency call taker and National Alarms call taker
• Logged call details and customer information in legally approved secure systems with accuracy and efficiency
• Managed Police Appointment Calendar System
• Liaising with outside agencies and partners including other emergency services and courts service
• Supported callers through traumatic events: including accidents, sexual offences, assaults and fatalities
• Supporting operational colleagues regarding correct grading of calls, incident handling and identifying appropriate resources.
• Identifying Risk, Harm, Opportunity and Threat, ensuring incidents are being managed / re-graded and compliant to national standards
• Adapting to changing situations to make sound operational decisions to ensure safety of colleagues, the public and other parties
• Making best use of resources, through regular liaison with management in daily meetings
• Support management in their decision making and managing operational needs in a London wide perspective
• Record incidents in line with national standards
• Implement emergency procedures when technology failures occur
• Conduct computer checks correctly within legal guidelines

Many years experience in Sainsbury's across all departments - checkouts, off license using age verification, replenishment in fresh, frozen and grocery, trolleys, warehouse loading and unloading. Worked weekends and night shift regularly

Administration in civil service and a Criminal Justice Unit ensuring court cases proceeded without delay

Always treated people with dignity and respect. Worked in a fast paced environment to achieve targets

Prioritised and made decisions at the highest level while meeting expectations with accuracy and brevity