Gareth Brown

• Proactively managed and collected debts from company debtors
• Accounts Receivable SAP Management, Maintaining multiple UK & Overseas Ledgers
• Evaluated new credit requests and reviewed customers’ credit ratings with banks
• Reaching & Exceeding key performance indicators
• Oversaw management of multimillion-pound key accounts, ensuring strong client relationships.
• Utilised persuasive communication to identify and address customer needs effectively., Account Reconciliations
• Inbound/Outbound Customer queries, Customs VAT/Duty enquiries
• Ensured compliance with GDPR according to company policies and procedures
• Maintaining and creating accurate customer and company databases
• Confident in Microsoft packages including VLook Ups

• Accounts Receivable SAP Management, Maintaining multiple UK & Overseas Ledgers
• Inbound/Outbound Customer queries, Debt/Invoice Management, Customs VAT/Duty enquiries
• Oversaw management of multimillion-pound key accounts by maintaining strong client relationships.
• Achieved and surpassed key performance indicators through effective strategy implementation.
• Applied persuasive communication techniques to effectively identify and address customer needs., Account Reconciliations
• Maintaining a professional/compassionate relationship with customers and colleagues
• Created and maintained accurate customer and company databases to support efficient operations.
• Ensured GDPR compliance aligned with company policies and procedures.
• Demonstrated proficiency in Microsoft Office applications, including advanced VLOOKUP functions.

• Handled inbound and outbound customer queries, achieving high levels of customer satisfaction
• Maintaining a professional, compassionate relationship with customers and colleagues
• Using persuasion skills to understand customer needs
• Reaching & Exceeding Key Performance Indicators
• Processed card payments accurately at the point of sale
• Maintained and created accurate customer and company databases to support operational efficiency
• Reviewed and processed new and further lending applications for clients
• Assisted in managing debt recovery processes, contributing to improved financial stability
• Taking responsibility for ensuring compliance is met with GDPR in line with company policies and procedures
• Conducted vulnerability management assessments to identify security risks

GCSEs