Ganiyah Otubambo

• Address customer inquiries and complaints promptly and professionally.
• Offer product and service information to customers as needed.
• Assist customers in resolving issues and escalate matters when necessary.
• Provide technical support to customers when required.
• Occasionally assist at the bureau with tasks such as data entry and booking outs of cards.
• Offer prompt solutions to maintain customer satisfaction.
• Implement customer follow up to uphold service standards.
• Handle phone and email enquiries with consistent customer service across multiple channels.

• Assisted the finance officer in ensuring precise and thorough accounting practices, maintaining organized records.

• Managed cash payments and meticulously maintained ledger accounts for each unit within the Entrepreneurial Development Centre.

• Recorded financial transactions, expenditures, and advances with precision in the organization's subsidiary books.

• Ensured prompt reconciliation of all source documents and supporting records.

• Oversaw the office imprest system, ensuring sufficient cash balance, conducting weekly cash counts, and promptly reporting any discrepancies to the Finance Officer.

• Collaborated with senior management to establish robust processes for accurately reporting all revenue generated and collected.

• Provided administrative support to various departments, aiding in the completion of special projects.

• Designed and implemented a structured database system for efficient reporting.

• Applied collaborative and analytical skills by working closely with colleagues to streamline basic accounting procedures.

• Employed creative problem-solving techniques in managing data processes using MS Excel.

• Accurately filed documents, compiled relevant credentials, and entered information into the company database.
• Promptly attended to client inquiries and complaints within Service Level Agreements and escalated technical issues to appropriate departments.
• Conducted research and prepared reports for the C-Level suite on critical business decisions.
• Sorted and distributed mail correspondence between departments and personnel.
• Maintained calendars, schedules and took minutes of meetings.
• Provided administrative support, including copying documents, filing paperwork, and maintained confidentiality regarding client matters at all times.
• Completed jobs, collaborations, and other assigned ad-hoc tasks efficiently with satisfactory results.

• Supported human resource and administrative operations in maintaining basic systems and procedures for office functions.
• Managed schedules and oversaw daily office operations with 10+ employees.
• Supervised staff and ensured full adherence to providing excellent customer service.
• Reduced office expenditure by over 30% by negotiating cheaper supply contracts and implementing inventory control.
• Maintained contact information for clients and prospects through various databases and created reports using Excel or other software programs.
• Monitored inventory of office supplies to ensure optimal stock levels and an uninterrupted work process.
• Collaborated with the management team on strategic planning initiatives to improve overall operations.