Ganga Kuzhikkattil Subramanian
Ilford,United Kingdom
Summary
Accomplished professional with expertise in requirements gathering, business process improvement, and software development lifecycle (SDLC). Proficient in Agile and Waterfall methodologies, focusing on data analysis, KPI reporting, and stakeholder communication. Experienced in managing SQL databases, coordinating user acceptance testing (UAT), and delivering functional and technical documentation. Skilled in project coordination with Jira and Confluence, Azure DevOps integration, and Power BI dashboard creation, with a strong background in insurance claims processing and regulatory compliance.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Technical Business Analyst
Crawford & Company
London
10.2024 - 08.2025
- Analysed business requirements for multiple claims management projects in collaboration with global users and IT developers.
- Developed Power BI dashboards to monitor trends, metrics, and cost-reduction outcomes.
- Produced comprehensive documentation throughout SDLC phases, including requirements and test scenarios.
- Liaised with cross-functional stakeholders to align technical solutions with strategic objectives.
- Conducted data analysis using Excel and SQL to identify risks and recommend mitigation strategies.
- Participated in Agile ceremonies, contributing to sprint planning and retrospectives while supporting backlog grooming.
- Interpreted technical requirements, simplifying complex concepts for non-technical staff members.
Business Systems Analyst
CHAINTHAT LTD
London
11.2022 - 09.2024
- Facilitated requirements gathering and data flow analysis for digital insurance platforms.
- Led stakeholder workshops and produced BRDs, user stories, and test documentation in accordance with Agile principles.
- Ensured business continuity through effective issue triage and solution design.
- Supported integration of third-party systems via API documentation and rigorous testing.
- Assessed feasibility of proposed solutions taking into account cost-effectiveness and alignment with strategic objectives.
- Provided technical assistance to user staff and programming personnel by writing documentation.
IT Analyst
Tata Consultancy Services
Kochi,India
12.2021 - 06.2022
- Developed and documented IT process maps to enhance operational efficiency.
- Facilitated technical handovers to ensure seamless transitions between teams.
- Managed small-scale projects and sprints, delivering changes on time and within budget.
- Automated routine data tasks to streamline reporting structures across cloud platforms.
- Conducted regular system audits for maintaining optimal performance levels.
- Managed database systems effectively, ensuring data integrity and access control.
Senior Software Developer
UST Global & Infosys Ltd
Kochi,India
02.2020 - 11.2021
- Designed and deployed RESTful APIs and integrated legacy systems with modern applications.
- Built dashboards and data flows using Angular and D3.js; optimised SQL procedures for large data sets.
- Developed cloud-native solutions (AWS, Azure) and contributed to several Agile development cycles.
- Encouraged individual skill development amongst junior developers through mentorship programmes.
- Optimised databases for faster query response times and improved server performance.
Senior Systems Engineer
Infosys Ltd
Bangalore,India
03.2017 - 02.2020
- Optimised database performance through creation and tuning of stored procedures and SQL queries.
- Utilised SQL for querying and manipulating large datasets for analysis.
- Developed scripts to monitor database performance, quickly identifying and resolving issues.
- Established a backup and recovery strategy to safeguard data and ensure reliability.
- Created an interactive data visualisation dashboard using DX.js and Angular for real-time data display.
- Leveraged libraries like React, Angular, and Vue to construct dynamic user interfaces.
Education
Master of Business Administration (MBA) - General Management
University of Wales Trinity Saint David
London 06.2022 - 06.2023
Bachelor of Technology (B.Tech.) - Engineering
Mahatma Gandhi University
Kochi, India 08.2012 - 07.2016
Skills
- Requirements gathering and analysis
- Business process improvement
- Software development lifecycle (SDLC)
- Agile methodologies
- Waterfall project management
- Data analysis and visualization
- KPI reporting and metrics
- Microsoft Excel proficiency
- SQL database management
- Stakeholder communication and engagement
- User acceptance testing (UAT) coordination
- Functional and technical documentation
- Project coordination and delivery support
- Jira project tracking
- Confluence collaboration tools
- Microsoft Visio diagramming
- Azure DevOps integration
- SQL Server administration
- Insurance claims processing
- Regulatory compliance expertise
- Cloud systems management
- Power BI dashboard creation
Certification
- Agile Scrum Foundation from Project Managment Institute
Languages
English
Fluent
Custom
- Reduced reporting delays by 30% via real-time Power BI dashboards at Crawford.
- Designed claims-related data models to support predictive insights and operational KPIs.
- Improved project tracking and delivery accuracy through structured documentation and SDLC alignment.
Timeline
Technical Business Analyst
Crawford & Company
10.2024 - 08.2025
Business Systems Analyst
CHAINTHAT LTD
11.2022 - 09.2024
Master of Business Administration (MBA) - General Management
University of Wales Trinity Saint David
06.2022 - 06.2023
IT Analyst
Tata Consultancy Services
12.2021 - 06.2022
Senior Software Developer
UST Global & Infosys Ltd
02.2020 - 11.2021
Senior Systems Engineer
Infosys Ltd
03.2017 - 02.2020
Bachelor of Technology (B.Tech.) - Engineering
Mahatma Gandhi University
08.2012 - 07.2016
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