GANESH SHANKAR BHANDARI
Coventry,Warwickshire
Summary
nDedicated professional with expertise in client assistance, physical exercise support, and medication administration. Proven ability to manage domestic work, personal care, and meal planning and preparation efficiently. Committed to enhancing the well-being of clients through comprehensive care and support.
Friendly and driven individual with highly developed communication and problem-solving skills. Proficient in providing exceptional customer service and handling inquiries with patience and understanding. Committed to making positive impact.
Overview
12
12
years of professional experience
Work history
Operations Manager
Larzu Overseas Limited
Luton, Central Bedfordshire
03.2024 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Designed and implemented training to further develop staff based on business goals.
Customer Service Executive
Capita
Preston, Lancashire
08.2022 - 01.2023
- Increased client retention by 95% through outstanding account management.
- Resolved complaints with proactive problem-solving and analysis.
- Offered detailed product and service advice based on customer needs.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Customer Service Executive
Wescot Credit Services
Bolton, Lancashire
04.2022 - 07.2022
- Managed banking and accounts with expert finance knowledge.
- Handled live chat queries within strict timeframe targets.
- Recorded and processed customer data accurately.
- Participated in meetings to discuss goals .
- Applied best practices to comply with customer service procedures.
Subject Matter Expert
REMITLY Process
India
06.2019 - 10.2021
- Set achievable month and annual targets, motivating team to swiftly progress and achieve goals in line
- Sought opportunities to up-sell and add-on additional merchandise
- Performed in-depth research to answer more complex questions
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion
- Cultivated customer relationships by advising clients on repayment plans
- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies
- Participating in meetings and voicing concerns as well as suggestions for improvement
- Care for the health, safety and welfare of people in the organization.
Customer Service Associate
Sutherland Global Services
AT & T
India
09.2014 - 05.2019
- Assisted customers with store and product complaints
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits
- Boosted customer satisfaction scores to 99% through fast and knowledgeable issue resolution
- Provided first-level technical support to end users on proprietary software and applications, including installation, basic usage, and appropriate service level to warranty
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
- Established patterns to reoccurring issues and provided input to development teams
- Answered customer telephone calls promptly to improve on-hold wait times.
Back-end Data Operator
FINICITY
India
09.2013 - 02.2014
- Set achievable month and annual targets, motivating team to swiftly progress and achieve goals in line
- Work on data provided and send the accurate data to the clients without any discrepancy.
Education
SSC -
Smt.N.G. Purandare High School
Bsc - Computer Science
Mulund College of Commerce
High School Diploma -
Mulund Vidya Mandir Junior College
Skills
- Strategic problem solving
- Multitasking
- Inspiring coaching and mentoring
- Staff management
- Motivational team leadership
- Professional summary
- Client-focused Business Manager offering diverse experience in customer service, business management and project coordination Proven ability to quickly build relationships with both clients and business audiences Quick-learning with excellent multi-tasking skills and the ability to quickly master new technology Commended for innovation and creative problem-solving abilities to address business challenges
- Operational support
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Marathi
Proficient (C2)
Telugu
Elementary
Gujarati
Advanced
Timeline
Operations Manager
Larzu Overseas Limited
03.2024 - Current
Customer Service Executive
Capita
08.2022 - 01.2023
Customer Service Executive
Wescot Credit Services
04.2022 - 07.2022
Subject Matter Expert
REMITLY Process
06.2019 - 10.2021
Customer Service Associate
Sutherland Global Services
AT & T
09.2014 - 05.2019
Back-end Data Operator
FINICITY
09.2013 - 02.2014
SSC -
Smt.N.G. Purandare High School
Bsc - Computer Science
Mulund College of Commerce
High School Diploma -
Mulund Vidya Mandir Junior College
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