Gala Cvijanovic

• Warmly welcomed guests, ensuring positive first impressions and delivering consistently high standards of customer service
• Handled check-in/check-out processes efficiently while managing bookings and guest queries with professionalism and care
• Served as point of contact between departments, ensuring smooth communication and guest satisfaction
• Responded to phone and email enquiries promptly, offering helpful information and solutions tailored to each guest’s needs
• Maintained accurate records, processed payments, and supported daily administrative tasks to keep front desk operations running smoothly

Accurately picked, packed, and processed customer orders while meeting daily performance targets and maintaining quality standards.

Carried out inventory checks and stock rotation, helping to maintain accurate records and reduce discrepancies.

Collaborated with team members to ensure smooth and timely dispatch of goods, especially during peak periods.

Adhered to all health and safety procedures to maintain a clean, organised, and secure working environment.

Supported onboarding of new staff by sharing knowledge of daily processes and encouraging teamwork.