Gailute Pupkeviciute
Liverpool
Summary
Dynamic and results-driven professional with a strong foundation in business analysis and problem-solving, delivering high-quality customer service through clear communication and strong relationship building. Proven ability to engage customers through effective social media strategies and deliver exceptional service in fast-paced settings. Strong skills in time management and team collaboration support operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Barista and Content Creator
Space Bar and Grill
Liverpool
04.2022 - Current
- Created engaging social media content to improve café branding and customer engagement.
- Managed the café's Instagram account, enhancing online visibility through regular posts.
- Delivered high-quality coffee and beverages while ensuring excellent customer service standards.
Maintained cleanliness and food safety compliance in line with company policies. - Balanced multiple tasks effectively in a fast-paced environment, ensuring smooth operations.
Quality Inspector
Gefco UK
Liverpool, Merseyside
10.2021 - 05.2022
- Conducted thorough quality inspections of automotive parts and technical components
- Ensured compliance with industry standards and company quality protocols
- Maintained detailed inspection records and documentation
Barista & Supervisor
Space Coffee
10.2019 - 02.2021
- Supervised daily operations including staff training and development
- Managed inventory control and stock management procedures
- Operated point-of-sale systems and handled cash transactions
- Trained new employees on equipment operation and payment processing
- Executed opening and closing procedures ensuring operational efficiency
Order Processor
Killer Ink
02.2017 - 01.2019
- Processed customer orders using Orderwise program and coordinated with warehouse team
- Managed customer communications via email, addressing queries and resolving issues
- Utilized UPS shipping systems to create labels and ensure accurate delivery
- Monitored daily performance metrics and maintained P&P data records
- Ensured 100% on-time order fulfillment and customer satisfaction
Receptionist
All Star Lanes Bowling
07.2016 - 01.2017
- Operated booking systems and managed customer reservations
- Provided exceptional front-of-house customer service
- Processed payments and served beverages
- Maintained professional reception area standards
Education
Bachelor of Business Management - Business
London Metropolitan University
Manchester 04.2022 - 01.2026
AAT Accounting Level 1 - undefined
Greenwich Community College
01.2012 - 01.2014
High School Diploma - undefined
Kedainiai Ausra Secondary School
LithuaniaSkills
- Business Analysis & Problem Solving
- Basic Business Analytics & Data Interpretation
- Operations Management & Process Improvement
- Market Research & Reporting
- Strategic Thinking
Digital & Creative Skills
- Social Media Content Creation (Instagram)
- Photography & Video Editing (Canva, CapCut)
- Brand Awareness & Visual Storytelling
- Engagement Tracking & Insights
Customer Service & Communication
- Excellent Customer Service
- Professional Communication (Written & Verbal)
- Relationship Building
- Problem Solving
Organisation & Teamwork
- Time Management & Prioritisation
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Attention to Detail
Technical Skills
- Microsoft Word, Excel, PowerPoint
- Email & Digital Communication Tools
Accomplishments
- Successfully balanced full-time university studies with professional work experience
- Consistently maintained high customer satisfaction ratings across multiple service roles
- Trained and mentored new team members in technical and customer service procedures
- Achieved 100% order accuracy rate while meeting tight daily deadlines
- Demonstrated progression from entry-level to supervisory positions
Timeline
Barista and Content Creator
Space Bar and Grill
04.2022 - Current
Bachelor of Business Management - Business
London Metropolitan University
04.2022 - 01.2026
Quality Inspector
Gefco UK
10.2021 - 05.2022
Barista & Supervisor
Space Coffee
10.2019 - 02.2021
Order Processor
Killer Ink
02.2017 - 01.2019
Receptionist
All Star Lanes Bowling
07.2016 - 01.2017
AAT Accounting Level 1 - undefined
Greenwich Community College
01.2012 - 01.2014
High School Diploma - undefined
Kedainiai Ausra Secondary School