Gailute Pupkeviciute
Liverpool
Summary
Dynamic and results-driven professional with a strong foundation in business analysis and problem-solving, delivering high-quality customer service through clear communication and strong relationship building. Proven ability to engage customers through effective social media strategies and deliver exceptional service in fast-paced settings. Strong skills in time management and team collaboration support operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Barista and Content Creator
Space Bar and Grill
Liverpool
2022.04 - Current
- Created engaging social media content to improve café branding and customer engagement.
- Managed the café's Instagram account, enhancing online visibility through regular posts.
- Delivered high-quality coffee and beverages while ensuring excellent customer service standards.
Maintained cleanliness and food safety compliance in line with company policies. - Balanced multiple tasks effectively in a fast-paced environment, ensuring smooth operations.
Quality Inspector
Gefco UK
Liverpool, Merseyside
2021.10 - 2022.05
- Conducted thorough quality inspections of automotive parts and technical components
- Ensured compliance with industry standards and company quality protocols
- Maintained detailed inspection records and documentation
Barista & Supervisor
Space Coffee
2019.10 - 2021.02
- Supervised daily operations including staff training and development
- Managed inventory control and stock management procedures
- Operated point-of-sale systems and handled cash transactions
- Trained new employees on equipment operation and payment processing
- Executed opening and closing procedures ensuring operational efficiency
Order Processor
Killer Ink
2017.02 - 2019.01
- Processed customer orders using Orderwise program and coordinated with warehouse team
- Managed customer communications via email, addressing queries and resolving issues
- Utilized UPS shipping systems to create labels and ensure accurate delivery
- Monitored daily performance metrics and maintained P&P data records
- Ensured 100% on-time order fulfillment and customer satisfaction
Receptionist
All Star Lanes Bowling
2016.07 - 2017.01
- Operated booking systems and managed customer reservations
- Provided exceptional front-of-house customer service
- Processed payments and served beverages
- Maintained professional reception area standards
Education
Bachelor of Business Management - Business
London Metropolitan University
Manchester 2022.04 - 2026.01
AAT Accounting Level 1 - undefined
Greenwich Community College
2012.01 - 2014.01
High School Diploma - undefined
Kedainiai Ausra Secondary School
LithuaniaSkills
- Business Analysis & Problem Solving
- Basic Business Analytics & Data Interpretation
- Operations Management & Process Improvement
- Market Research & Reporting
- Strategic Thinking
Digital & Creative Skills
- Social Media Content Creation (Instagram)
- Photography & Video Editing (Canva, CapCut)
- Brand Awareness & Visual Storytelling
- Engagement Tracking & Insights
Customer Service & Communication
- Excellent Customer Service
- Professional Communication (Written & Verbal)
- Relationship Building
- Problem Solving
Organisation & Teamwork
- Time Management & Prioritisation
- Multitasking in Fast-Paced Environments
- Team Collaboration
- Attention to Detail
Technical Skills
- Microsoft Word, Excel, PowerPoint
- Email & Digital Communication Tools
Accomplishments
- Successfully balanced full-time university studies with professional work experience
- Consistently maintained high customer satisfaction ratings across multiple service roles
- Trained and mentored new team members in technical and customer service procedures
- Achieved 100% order accuracy rate while meeting tight daily deadlines
- Demonstrated progression from entry-level to supervisory positions
Timeline
Barista and Content Creator
Space Bar and Grill
2022.04 - Current
Bachelor of Business Management - Business
London Metropolitan University
2022.04 - 2026.01
Quality Inspector
Gefco UK
2021.10 - 2022.05
Barista & Supervisor
Space Coffee
2019.10 - 2021.02
Order Processor
Killer Ink
2017.02 - 2019.01
Receptionist
All Star Lanes Bowling
2016.07 - 2017.01
AAT Accounting Level 1 - undefined
Greenwich Community College
2012.01 - 2014.01
High School Diploma - undefined
Kedainiai Ausra Secondary School