Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Gail Smith

Wakefield,West Yorkshire

Summary

Dedicated professional with expertise in housework and cleaning, meal and snack preparation, and food hygiene. Demonstrates strong knowledge of CoSHH and health & safety regulations, supported by an NVQ Level 3 in Social Care. Skilled in CPR and first aid, ensuring reliability in all tasks. Committed to maintaining high standards of care and safety, with a focus on continuous improvement within the social care sector.

Overview

45
45
years of professional experience

Work history

Senior support worker

Advitam Limited
Wakefield, West Yorkshire
02.2001 - 03.2022
  • Collaborated closely with families of service users for provision of personalised care plans.
  • Assisted service users with day-to-day tasks, promoting their independence and self-reliance.
  • Managed challenging behaviours of service users, resulting in a safer environment.
  • Administered medication as per prescriptions ensuring correct dosage at the right times.
  • Protected confidentiality of client information according to Data Protection Act regulations.
  • Led team meetings aimed at improving service delivery across organisation.
  • Fostered dignity and respect in all interactions with service users, enhancing their overall experience.
  • Coordinated effectively with medical professionals for superior service user care.
  • Delivered tailored therapeutic interventions to improve service user's quality of life.
  • Facilitated community involvement for service users, contributing to increased social skills.
  • Developed comprehensive care plans for enhanced service user wellbeing.
  • Participated in regular training sessions keeping knowledge and skills current.
  • Conducted risk assessments consistently, minimising potential hazards.
  • Maintained accurate records of service user's progress to ensure continuity of care.
  • Escorted service users on external trips or appointments ensuring they received required services.
  • Implemented safeguarding procedures diligently, fostering a secure environment.
  • Negotiated solutions to conflicts between service users, maintaining harmony within facility.
  • Promoted autonomy amongst individuals with learning disabilities by providing necessary support and guidance.
  • Provided exceptional emotional support to service users, leading to improved mental health.
  • Responded promptly to emergencies, ensuring safety of all involved parties.
  • Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
  • Maintained safe, secure environments for service users, providing protection from possible harm or risk.
  • Provided compassionate service user care and communication, upholding high standards of health, hygiene and dignity at all times.
  • Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
  • Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
  • Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
  • Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.
  • Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
  • Adopted person-centred approach in all aspects of care-giving.
  • Worked collaboratively with other support workers to maintain holistic care for service users.
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Administered medication to safeguard health and wellbeing.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Helped patients to take medication as prescribed by medical professionals.
  • Administered oral and topical medication following instructions from medical personnel.
  • Supervised service users during outings and physical activities, promoting dignity and independence.
  • Developed and implemented cohesive care plans for service users according to individual needs.
  • Cooked healthy meals to uplift service users and meet dietary requirements.
  • Reported on service users' health and mobility progress, maintaining excellent continuity of care.
  • Provided service users with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Promoted community engagement and sense of belonging.
  • Delivered compassionate care in a residential home setting.
  • Liaised with family members to organise activities and deliver updates on service user's progress.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Coordinated movement routines for service users according to individual physical requirements.
  • Monitored and evaluated service users' health, wellbeing and progress to mitigate potential health risks.
  • Transported service users to appointments using hoists and mobility aids.
  • Attended regular training and supervision workshops for improved service user support.
  • Built positive, productive service user relationships for enhanced social support.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Maintained confidential case documentation in line with data protection regulations.
  • Responded proactively to changing circumstances for optimised service user care.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Partnered with external support networks to deliver holistic service user care.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Created targeted support programmes based on service users assessments.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.

Store Replenisher

Sainsbury's
Wakefield, West Yorkshire
04.1998 - 03.2001
  • Used manual lifting techniques correctly when dealing with heavy boxes, reducing risk of personal injury.
  • Checked inventory levels regularly for maintaining optimal product availability.
  • Managed incoming deliveries efficiently to reduce downtime in replenishment process.
  • Provided assistance to customers whilst locating items, enhancing their shopping experience.
  • Improved stock availability by consistently replenishing shelves and displays.
  • Demonstrated strong work ethic by adhering strictly to shift timings and schedules set by management.
  • Kept track of expiry dates on products, minimising waste and ensuring customer safety.
  • Ensured smooth operations by handling delivery of new stock promptly.
  • Identified and removed damaged or expired goods from shelves for ensuring quality control standards were met consistently.
  • Adhered closely to company policies regarding product display and arrangement, ensuring uniformity across all branches of the retail chain.
  • Assisted customers with queries resulting in high customer satisfaction.
  • Employed keen attention to detail whilst arranging products on the shelf, improving overall store appearance.
  • Monitored shelves for faulty, damaged or out-of-date stock and followed appropriate procedures.
  • Recycled boxes and packaging to support sustainability.
  • Stacked items neatly to create presentable shop displays.
  • Faced-up shelves for customers to easily identify products.
  • Arranged items in order of use-by dates to reduce stock waste.

Child minder

Self employed
Wakefield, West Yorkshire
06.1987 - 04.1998
  • Prepared nutritious meals to encourage healthy eating habits.
  • Ensured child safety by supervising activities and providing a clean environment.
  • Incorporated cultural awareness into daily activities to foster diversity appreciation.
  • Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
  • Provided physical care for infants, ensuring their comfort and wellbeing.
  • Facilitated nap times, helping children develop healthy sleep habits.
  • Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
  • Carried out meticulous risk assessments for continued child safety and highest adherence to current regulations.
  • Dropped off and picked up children from school, driving safely and arriving on time.

Computer typist

ATS Euromaster
Leeds, West Yorkshire
05.1979 - 01.1982
  • Ensured information security whilst managing sensitive documents.
  • Typed business letters, maintained professional presentation standards.
  • Prepared meeting minutes with meticulous attention to detail.
  • Drafted correspondence to aid in professional communication.
  • Handled data entry tasks meticulously, ensured error-free databases.
  • Responsible for customer invoices.

Silver service waitress

Crest Motel
Leeds, West Yorkshire
02.1977 - 05.1979
  • Liaised effectively between kitchen staff and diners for seamless service.
  • Improved operational efficiency with prompt clearing and resetting tables.
  • Set up banquet halls, resulting in well-organised events.
  • Took charge of cleaning duties after closing hours-maintained restaurant appeal.
  • Ensured prompt delivery of orders, resulting in positive feedback.
  • Upheld cleanliness and hygiene standards, ensuring a safe environment.
  • Maintained a professional demeanour whilst serving customers.
  • Adhered to traditional standards of silver service including guest seating, table setting and dresscode.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Education

CSEs - English, Maths, RE, History, Science

Royds Academy
Leeds
06.1974 - 06.1974

Skills

  • Housework and cleaning
  • Meal and snack preparation
  • Food Hygiene
  • CoSHH
  • Health & Safety
  • NVQ Level 3 in Social Care
  • CPR and First Aid
  • Reliability

Affiliations

  • I enjoy travelling and new experiences

Timeline

Senior support worker

Advitam Limited
02.2001 - 03.2022

Store Replenisher

Sainsbury's
04.1998 - 03.2001

Child minder

Self employed
06.1987 - 04.1998

Computer typist

ATS Euromaster
05.1979 - 01.1982

Silver service waitress

Crest Motel
02.1977 - 05.1979

CSEs - English, Maths, RE, History, Science

Royds Academy
06.1974 - 06.1974
Gail Smith