Gail Smith
Wakefield,West Yorkshire
Summary
Dedicated professional with expertise in housework and cleaning, meal and snack preparation, and food hygiene. Demonstrates strong knowledge of CoSHH and health & safety regulations, supported by an NVQ Level 3 in Social Care. Skilled in CPR and first aid, ensuring reliability in all tasks. Committed to maintaining high standards of care and safety, with a focus on continuous improvement within the social care sector.
Overview
45
45
years of professional experience
Work history
Senior support worker
Advitam Limited
Wakefield, West Yorkshire
2001.02 - 2022.03
- Collaborated closely with families of service users for provision of personalised care plans.
- Assisted service users with day-to-day tasks, promoting their independence and self-reliance.
- Managed challenging behaviours of service users, resulting in a safer environment.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Led team meetings aimed at improving service delivery across organisation.
- Fostered dignity and respect in all interactions with service users, enhancing their overall experience.
- Coordinated effectively with medical professionals for superior service user care.
- Delivered tailored therapeutic interventions to improve service user's quality of life.
- Facilitated community involvement for service users, contributing to increased social skills.
- Developed comprehensive care plans for enhanced service user wellbeing.
- Participated in regular training sessions keeping knowledge and skills current.
- Conducted risk assessments consistently, minimising potential hazards.
- Maintained accurate records of service user's progress to ensure continuity of care.
- Escorted service users on external trips or appointments ensuring they received required services.
- Implemented safeguarding procedures diligently, fostering a secure environment.
- Negotiated solutions to conflicts between service users, maintaining harmony within facility.
- Promoted autonomy amongst individuals with learning disabilities by providing necessary support and guidance.
- Provided exceptional emotional support to service users, leading to improved mental health.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Maintained safe, secure environments for service users, providing protection from possible harm or risk.
- Provided compassionate service user care and communication, upholding high standards of health, hygiene and dignity at all times.
- Collaborated with multidisciplinary health teams to maximise opportunities for therapeutic care.
- Monitored standards of care, providing relevant training and mentoring to ensure consistently high-quality services.
- Handled new employee inductions, offering ongoing training and support for optimum care of staff and service users.
- Communicated updated changes to safeguarding standards and legislation with wider team for continued compliance.
- Regularly evaluated company care standards and service provisions, implementing necessary changes for continued best practices.
- Adopted person-centred approach in all aspects of care-giving.
- Worked collaboratively with other support workers to maintain holistic care for service users.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Administered medication to safeguard health and wellbeing.
- Assisted patients with daily personal, hygiene and incontinence care.
- Helped patients to take medication as prescribed by medical professionals.
- Administered oral and topical medication following instructions from medical personnel.
- Supervised service users during outings and physical activities, promoting dignity and independence.
- Developed and implemented cohesive care plans for service users according to individual needs.
- Cooked healthy meals to uplift service users and meet dietary requirements.
- Reported on service users' health and mobility progress, maintaining excellent continuity of care.
- Provided service users with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
- Promoted community engagement and sense of belonging.
- Delivered compassionate care in a residential home setting.
- Liaised with family members to organise activities and deliver updates on service user's progress.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Coordinated movement routines for service users according to individual physical requirements.
- Monitored and evaluated service users' health, wellbeing and progress to mitigate potential health risks.
- Transported service users to appointments using hoists and mobility aids.
- Attended regular training and supervision workshops for improved service user support.
- Built positive, productive service user relationships for enhanced social support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Maintained confidential case documentation in line with data protection regulations.
- Responded proactively to changing circumstances for optimised service user care.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Partnered with external support networks to deliver holistic service user care.
- Monitored service user progress, escalating concerns for swift resolution.
- Supported integration of service users back into community life to maximise successful transition rate.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Created targeted support programmes based on service users assessments.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
Store Replenisher
Sainsbury's
Wakefield, West Yorkshire
1998.04 - 2001.03
- Used manual lifting techniques correctly when dealing with heavy boxes, reducing risk of personal injury.
- Checked inventory levels regularly for maintaining optimal product availability.
- Managed incoming deliveries efficiently to reduce downtime in replenishment process.
- Provided assistance to customers whilst locating items, enhancing their shopping experience.
- Improved stock availability by consistently replenishing shelves and displays.
- Demonstrated strong work ethic by adhering strictly to shift timings and schedules set by management.
- Kept track of expiry dates on products, minimising waste and ensuring customer safety.
- Ensured smooth operations by handling delivery of new stock promptly.
- Identified and removed damaged or expired goods from shelves for ensuring quality control standards were met consistently.
- Adhered closely to company policies regarding product display and arrangement, ensuring uniformity across all branches of the retail chain.
- Assisted customers with queries resulting in high customer satisfaction.
- Employed keen attention to detail whilst arranging products on the shelf, improving overall store appearance.
- Monitored shelves for faulty, damaged or out-of-date stock and followed appropriate procedures.
- Recycled boxes and packaging to support sustainability.
- Stacked items neatly to create presentable shop displays.
- Faced-up shelves for customers to easily identify products.
- Arranged items in order of use-by dates to reduce stock waste.
Child minder
Self employed
Wakefield, West Yorkshire
1987.06 - 1998.04
- Prepared nutritious meals to encourage healthy eating habits.
- Ensured child safety by supervising activities and providing a clean environment.
- Incorporated cultural awareness into daily activities to foster diversity appreciation.
- Communicated effectively with parents regarding the child's day-to-day activities and behaviours.
- Provided physical care for infants, ensuring their comfort and wellbeing.
- Facilitated nap times, helping children develop healthy sleep habits.
- Supplied appropriate snacks, meals and drinks, adhering to dietary requirements for optimal child wellbeing.
- Carried out meticulous risk assessments for continued child safety and highest adherence to current regulations.
- Dropped off and picked up children from school, driving safely and arriving on time.
Computer typist
ATS Euromaster
Leeds, West Yorkshire
1979.05 - 1982.01
- Ensured information security whilst managing sensitive documents.
- Typed business letters, maintained professional presentation standards.
- Prepared meeting minutes with meticulous attention to detail.
- Drafted correspondence to aid in professional communication.
- Handled data entry tasks meticulously, ensured error-free databases.
- Responsible for customer invoices.
Silver service waitress
Crest Motel
Leeds, West Yorkshire
1977.02 - 1979.05
- Liaised effectively between kitchen staff and diners for seamless service.
- Improved operational efficiency with prompt clearing and resetting tables.
- Set up banquet halls, resulting in well-organised events.
- Took charge of cleaning duties after closing hours-maintained restaurant appeal.
- Ensured prompt delivery of orders, resulting in positive feedback.
- Upheld cleanliness and hygiene standards, ensuring a safe environment.
- Maintained a professional demeanour whilst serving customers.
- Adhered to traditional standards of silver service including guest seating, table setting and dresscode.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
CSEs - English, Maths, RE, History, Science
Royds Academy
Leeds 1974.06 - 1974.06
Skills
- Housework and cleaning
- Meal and snack preparation
- Food Hygiene
- CoSHH
- Health & Safety
- NVQ Level 3 in Social Care
- CPR and First Aid
- Reliability
Affiliations
- I enjoy travelling and new experiences
Timeline
Senior support worker
Advitam Limited
2001.02 - 2022.03
Store Replenisher
Sainsbury's
1998.04 - 2001.03
Child minder
Self employed
1987.06 - 1998.04
Computer typist
ATS Euromaster
1979.05 - 1982.01
Silver service waitress
Crest Motel
1977.02 - 1979.05
CSEs - English, Maths, RE, History, Science
Royds Academy
1974.06 - 1974.06