Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Gail Murphy

Crymych,Pembrokeshire

Summary

Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes. Conscientious Care Assistant providing compassionate care and support to patients in (Home and Clinic) settings. Improves daily life through considered assistance in daily tasks, promoting optimum wellbeing and comfort at all times. Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player. Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Committed [Job Title] offering proven success in care roles. Prioritises patient wellbeing, safety and dignity through conscientious care and support. Dedicated to achieving positive outcomes by delivering excellent patient care. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritisation and time management skills. Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Compassionate healthcare professional with experience providing quality patient support. First Aid and CPR trained. Accommodating candidate possessing patience, physical stamina and knowledge of patient care techniques and protocols. Confident and poised in interactions with individuals of all levels. Adaptive and calm individual supports physicians and nurses to facilitate quality patient care. Supportive [Health Care Assistant. with extensive experience working in healthcare services. Takes patient vitals, documents needs and maintains cleanliness of examination rooms. Known for treating all patients with dignity, respect and discretion while maintaining utmost confidentiality.

Overview

40
40
years of professional experience
1
1
year of post-secondary education

Work history

Health Care Assistant

NHS Hywl Dda
Narberth and Crymych Health Centre and Community , Pembrokeshire
10.2002 - Current
  • Administered blood tests and blood pressure checks.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Safely escorted patients during medical appointments and hospital visits.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Thoroughly sterilised and sanitised clinical and mobility equipment.
  • Delivered compassionate care and education to reduce patient fear and anxiety.
  • Assessed donor vein suitability for cannulation and escalated critical challenges to superior.
  • Stocked phlebotomy trolley or carrier with appropriate supplies.
  • Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
  • Practised in accordance with internal guidelines, SOPs and clinical study protocols to mitigate risks.
  • Managed and maintained donation documents and patient records.
  • Prepared collected samples for transport to laboratory within strict timelines.
  • Monitored patient wellness during collection to proactively address adverse reactions.

Medical Records Clerk

Dudley Road Hospital West Midlands
Birmingham
06.1989 - 06.1991
  • Observed confidentiality policies in storage and protection of medical data.
  • Updated patient healthcare records and scanned and attached documents to support modifications.
  • Verified submitted medical information before modifying existing patient registrations and records.
  • Used on-site and off-site storage to manage health records, minimising data losses from breaches.
  • Created digital copies of paperwork and stored records electronically.
  • Availed medical records upon request by medics and hospital staff.
  • Liaised with patient-care teams in collecting medical information for record completeness and accuracy.
  • Supplied staff with documents and forms for different medical activities.
  • Processed records for patient admission, treatment and discharge for billing purposes.
  • Managed large volumes of case notes using computerised tracking and filing systems.
  • Developed and maintained patient indices for querying medical records.
  • Performed volume data entry, inputting patient records into medical systems.
  • Implemented standards and procedures for processing medical records requests.
  • Compiled patient case notes, treatment histories and prescriptions for use in future appointments.
  • Delivered records to healthcare providers, researching and retrieving lost or missing patient information.
  • Processed records in secure storage areas and systems to prevent unauthorised access.
  • Kept test results in patients' notes for reference by medical professionals.

Customer Service Manager

Littlewoods
West Bromwich, Sandwell
05.1988 - 06.1989
  • Delivered feedback constructively to enhance staff performance.
  • Reviewed processes and practices regularly to achieve business goals.
  • Improved customer service experiences to facilitate organic growth and loyalty.
  • Recognised issues and implemented corrective actions for continual improvement.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Communicated courteously with customers by telephone and email.
  • Reviewed customer agreements to verify current and correct data and supporting documentation.
  • Leveraged strong product and service knowledge to assist customers and resolve issues.

Cashier Supervisor

ASDA
Birmingham
09.1983 - 06.1988

Education

NVQ Level 3 - Health and Social Care

Pembrokeshire College
Haverfordwest
09.2008 - 09.2009

Skills

  • Compassionate care giver
  • Elderly care
  • Home care
  • Exceptional communicator
  • Health assessment and monitoring
  • Care plan management
  • Nursing care
  • Disability care
  • Safeguarding knowledge
  • Care management
  • Housekeeping
  • Social care
  • Organisational standards
  • Documentation development
  • Personal care
  • Meal preparation

Languages

English
Fluent

Timeline

NVQ Level 3 - Health and Social Care

Pembrokeshire College
09.2008 - 09.2009

Health Care Assistant

NHS Hywl Dda
10.2002 - Current

Medical Records Clerk

Dudley Road Hospital West Midlands
06.1989 - 06.1991

Customer Service Manager

Littlewoods
05.1988 - 06.1989

Cashier Supervisor

ASDA
09.1983 - 06.1988
Gail Murphy