Gail McGinn
Dundonald
Summary
Highly motivated and adaptable professional with a strong foundation in communication, teamwork, and leadership. Demonstrates exceptional problem-solving abilities, multitasking proficiency, and calmness under pressure. Skilled in employee training, time management, and driving initiatives to achieve organisational goals. Dedicated to fostering collaborative environments while maintaining a focus on efficiency and results.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Barista
Percy's Ice Cream
Belfast
05.2024 - Current
- Assisted in inventory control measures for effective stock management.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Served dishes and beverages in convenient packaging to maintain temperatures.
- Called out ready-to-go orders, checking customers' receipts to minimise errors.
- Processed food and beverage orders within [Number]-minute timeframe, consistently exceeding [Number]-minute waitstaff average.
- Maintained immaculate shop visual standards, organising window shops and rotating food items to maintain an appetising appearance.
- Demonstrated safe food handling standards at all times.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Bartender
Ballyhackamore Working Mens Club
01.2011 - 01.2025
- Welcomed guests with friendly conversation and fun atmosphere.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Dealt with cash handing and card machines.
Cleaner
Self employed (Gleaming with Gail)
Belfast
05.2020 - 01.2024
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Correctly used colour-coded equipment.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Achieved spotless results within working timeframes to meet client needs.
- Made beds and changed sheets and pillow cases to hotel standards.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Kept communal areas tidy and well-organised for optimal functionality.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Operated machinery to achieve targets while following regulations.
- Processed invoices and payment runs with complete accuracy.
- Developed plans and strategies to promote continuous improvement.
- Reviewed customer history to recommend appropriate products and services.
Receptionist, Driver and Dispatch Operator
Postal Group
Belfast
09.2015 - 01.2018
- Used Microsoft Word, Excel, and PowerPoint to complete administrative and customer service tasks efficiently
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Set up office spaces, equipment and support services for client and team meetings.
- Drove van for timely delivery of parcels and mail following government standards.
- Assisted passengers with managing and securing personal belongings.
- Despatched personnel and transport vehicles based on current demand and load requirements.
- Created passenger lists for routes and maintained required level of documentation.
- Checked stock to maintain consistent supply and update inventory.
Beautician
Natural Touch
01.2015 - 08.2015
- Advised customers on home care routines for sustained results post-treatments.
- Massaged clients to release stress and target deep tissue.
- Maintained proper records of clients' treatment plans, ensured continuity in care regime.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Continually updated knowledge on latest beauty trends, improved service delivery.
- Upsold aftercare products to improve salon profits.
- Used safe work practices to prevent accidents or injuries in the salon.
Beautician
Little Beauty box
10.2013 - 12.2014
- Advised customers on home care routines for sustained results post-treatments.
- Massaged clients to release stress and target deep tissue.
- Maintained proper records of clients' treatment plans, ensured continuity in care regime.
- Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Continually updated knowledge on latest beauty trends, improved service delivery.
- Upsold aftercare products to improve salon profits.
- Used safe work practices to prevent accidents or injuries in the salon
Education
G.C.S.E -
Dundonald High School
09.2007 - 06.2012
A-Levels -
Orangefield High School
09.2012 - 05.2014
NVQ Level 3 - Beauty/ Spa Therapies
The Academy of Hair and Beauty
Belfast 09.2015 - 05.2017
Skills
- Communication
- Teamwork
- Hardworking
- Problem-solving
- Initiative
- Leadership
- Time management
- Driving
- Employee training
- Calm under pressure
- Multitasking proficiency
Custom
- Mr K Perry, Year Head, info@dundonald.belfast.ni.sch.uk, 764 Upper Newtownards Road, Dundonald, BT, BT16 1TH, 028 9045 3345
- Mr Matthew Bustard, Operations Manager, 13-15 Sydenham Road, Belfast, BT, BT3 9DH, 028 9048 4271
Timeline
Barista
Percy's Ice Cream
05.2024 - Current
Cleaner
Self employed (Gleaming with Gail)
05.2020 - 01.2024
NVQ Level 3 - Beauty/ Spa Therapies
The Academy of Hair and Beauty
09.2015 - 05.2017
Receptionist, Driver and Dispatch Operator
Postal Group
09.2015 - 01.2018
Beautician
Natural Touch
01.2015 - 08.2015
Beautician
Little Beauty box
10.2013 - 12.2014
A-Levels -
Orangefield High School
09.2012 - 05.2014
Bartender
Ballyhackamore Working Mens Club
01.2011 - 01.2025
G.C.S.E -
Dundonald High School
09.2007 - 06.2012
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