Gaia Harb

• Led and supervised daily store operations, ensuring smooth service and a positive customer experience throughout each shift.
• Trained, coached, and supported new and existing team members on company standards, operational procedures, and customer service expectations.
• Delegated tasks effectively and monitored team performance to ensure all daily duties were completed accurately and on time.
• Ensured compliance with health and safety regulations, food safety standards, and company policies at all times.
• Conducted regular checks to maintain store cleanliness, organisation, and readiness for internal and external audits.
• Managed opening and closing procedures, including cash handling, stock checks, equipment checks, and security protocols.
• Monitored inventory levels and assisted with stock ordering, deliveries, and waste management.
• Resolved customer concerns, complaints, and refund requests professionally, ensuring customer satisfaction while adhering to company policies.
• Supported the Store Manager and General Manager in achieving operational targets, maintaining labour efficiency, and driving store performance.
• Ensured all team members followed operational checklists and completed required tasks during their shifts.
• Maintained high standards of product quality, consistency, and presentation across all beverages and food items.
• Assisted with scheduling, shift coordination, and team communication to ensure effective staffing levels.
• Acted as the first point of contact for team members during shifts, providing guidance, problem-solving, and operational support when required.

• As a Sales Advisor at Vodafone, I have developed strong customer-centric and sales-driven skills.
• In my role, I consistently deliver high-quality customer experiences by understanding individual needs, building rapport, and offering tailored product and service solutions. - take personal ownership of meeting and exceeding sales targets, demonstrating a proactive approach to achieving business goals while maintaining professionalism and compliance.
• I am experienced in educating customers on products and services, confidently handling point-of-sale interactions, and collaborating with colleagues to ensure smooth store operations and strong team performance.
• Achieved company targets by implementing successful sales strategies.
• Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
• Through this, I’ve strengthened my communication, problem-solving, adaptability, and teamwork skills in a fast-paced retail environment

As a Shift Leader at Tesco, I was responsible for overseeing daily store operations and supporting the management team to ensure the smooth running of shifts. I supervised and motivated team members, delegating tasks effectively to maintain productivity and meet performance targets. A key part of my role was delivering excellent customer service, resolving issues quickly and professionally to maintain customer satisfaction and loyalty. I was also responsible for handling cash management, stock control, ensuring compliance with health and safety standards, and maintaining store presentation standards with attractive merchandise displays, a clean, tidy and well-organised shop floor. This role strengthened my leadership, problem-solving, and organisational skills while allowing me to build strong team relationships in a fast-paced retail environment.

• Providing the best service at the Wagamama’s restaurant for all the customers, which includes having really good communication skills and reading body language.
• Some of the responsibilities include making sure that all the customers are satisfied and have everything they need.
• Requires always developing new skills and learning new areas of the job, like how to handle the bar and different stations.
• This job helped me become more approachable, friendly and patient as I am always talking to people.

• Promoted to a crew trainer, which included training people and helping them adapt to a fast-paced work environment.
• Crew trainer responsibilities included being responsible for a certain area in the absence of a manager or if it is a busy shift, which included making sure everything goes smoothly, and all the crew members follow procedures.
• Assessed crew members’ performance and communicated findings to management for improvement.
• It also allowed me to develop new training skills as well as improve and enhance my training skills.
• Delivered exceptional customer service to enhance guest experiences at McDonald's.
• Working in a team to achieve common goals and helping each other with tasks that one might be weak at so we can achieve beyond initial targets.
• Developed effective communication skills to connect with diverse audiences and interpret customer body language.
• Acquired diverse skills by performing various tasks in the role.