Summary
Overview
Work History
Education
Skills
References
Personal Information
Languages
Websites
Timeline
Generic

Gagandeep Singh Matharu

Wolverhampton

Summary

Results-driven Assistant Branch Manager known for high productivity and efficiency in task completion. Possess specialized skills in customer service management, operational oversight, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful branch operations and customer satisfaction. Commitment to continuous improvement drives consistent achievement of objectives

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

GSF Car Parts
01.2024 - Current
  • Enhanced branch efficiency, resulting in an increase in customer satisfaction scores.
  • Implemented new sales strategies, increasing branch sales and profit revenue.
  • Managed a team of 15 employees, overseeing monthly transactions of over £200,000.
  • Expanded customer base by 25% by launching a targeted marketing campaigns and promotions.
  • Administrative paper work including sales.
  • Staff recruitment.

Sales Advisor

GSF Car Parts
01.2023 - 01.2024
  • Providing expert recommendations on automotive parts selection based on customer needs and vehicle specifications, ensuring compatibility and customer satisfaction.
  • Organising and maintaining inventory for easy accessibility and streamlining supply chain.
  • Improving customer service ratings by effectively handling queries and resolving issues.
  • Fostering strong relationships with suppliers to ensure timely procurement of high-quality parts and negotiate favourable terms.

Recovery Control Room Operator

E&S Motors Limited
02.2021 - 01.2023
  • Working in a high paced office ensuring ETA and customer satisfaction is top priority.
  • Liaising with recovery clubs ensuring vehicles are recovered on time and swiftly.
  • Working with West Midlands Police in ensuring seized vehicles are recovered within a 30min ETA.
  • Managing 30+ drivers and ensuring each driver is on a task which is up to their capabilities.
  • Invoicing job cards to correct values.
  • Looked after business’ social media.
  • Developed business’ company website.
  • Helped with recruiting new staff and setting up adverts via indeed, Facebook, LinkedIn etc.

Business Development Manager

GSF Car Parts
08.2020 - 02.2021
  • Developing customer relations with businesses.
  • Working with businesses for new leads and sales.
  • Dealing with customer complaints face to face.
  • Generating new B2B sales.

Parts advisor & Garage equipment representative

Andrew Page
10.2017 - 08.2020
  • Company Overview: Aston
  • Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries.
  • Fully satisfy customer needs in respect of any part orders, respects or queries they may have.
  • Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sale product promotions.
  • Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met.
  • Develop knowledge of products through study of internal literature.
  • Aston

Customer Service Advisor

Halfords
07.2017 - 10.2017
  • Interacting with customers through the phone and in person.
  • Fittings: Bulbs, batteries, wipers.
  • Diagnostics.
  • Problem solving with peoples cars, overall handyman.

Sales Representative

Dixons Travel
05.2016 - 10.2017
  • Company Overview: Birmingham Airport
  • B2C sales.
  • Achieving KPI’s (Key performance indicators) set by management. Reviewing own sales performance, always aiming to surpass KPI’s set.
  • Helping customers with after-sales, dealing with complaints and ensuring customer service is top whilst adhering with company policies.
  • Working as a team to ensure daily and monthly targets are met and exceeded.
  • Merchandising and specialising in selling Lenovo and Bose products.
  • General administration work which includes responding to customer emails and phone queries, cash-handling and making sure the customers are satisfied with service and received the best deals.
  • Representing the company at exhibitions.
  • Checking stock quantities alongside following and deploying delivery structures.
  • Birmingham Airport

Education

Bachelor of Science - I.T

University of Wolverhampton
Wolverhampton
04-2015

A-​Levels - Business Studies, IT, Media Studies

Wednesfield High School
Wolverhampton
06.2012

GCSE - 22 1/2 GCSEs, grade A-C, including Maths, English, Engineering & IT

Wednesfield High School
Wolverhampton
06.2010

Skills

  • Microsoft Office
  • Sales strategies
  • Customer relationship management
  • Team management
  • Performance metrics
  • Inventory management
  • Staff recruitment
  • Process improvement
  • Conflict resolution
  • Communication skills
  • Training and development
  • Business development
  • Willing to learn

References

References are available upon request.

Personal Information

Hobbies: Passion for cars, including working on and restoring motor vehicles., Setting goals to complete and revamp cars then later selling them., Participating in sports such as cricket, football and pool., Former captain of the cricket team and played for the football team, winning medals.

Languages

English
First Language
Punjabi
Proficient (C2)
C2

Timeline

Assistant Branch Manager

GSF Car Parts
01.2024 - Current

Sales Advisor

GSF Car Parts
01.2023 - 01.2024

Recovery Control Room Operator

E&S Motors Limited
02.2021 - 01.2023

Business Development Manager

GSF Car Parts
08.2020 - 02.2021

Parts advisor & Garage equipment representative

Andrew Page
10.2017 - 08.2020

Customer Service Advisor

Halfords
07.2017 - 10.2017

Sales Representative

Dixons Travel
05.2016 - 10.2017

Bachelor of Science - I.T

University of Wolverhampton

A-​Levels - Business Studies, IT, Media Studies

Wednesfield High School

GCSE - 22 1/2 GCSEs, grade A-C, including Maths, English, Engineering & IT

Wednesfield High School

Similar Profiles

CREATE PROFILE
Gagandeep Singh Matharu