Gagandeep S. Bedi

Role Summary

Operating at the intersection of technology, business strategy, and operations, I led critical initiatives delivering over £2.5M in client benefits and unlocking £1M in revenue for Wipro by steering agile workstreams(as Scrum, BA & Developer), modernising legacy systems, and enhancing stakeholder outcomes. As a dual-role Sr. Technical Business Analyst and Application Head, I owned the lifecycle of 150+ COTS, SaaS, and bespoke applications, balancing delivery with risk management, governance, and innovation.

Key Achievements & Capabilities:

• BAU & Incident Reduction: Embedded a proactive trend analysis approach, resolving repeat priority incidents and achieving a 35% reduction in escalations, directly boosting service levels and trust.
• Revenue Enablement via EOL & Asset Strategy: Mapped technology stack lifecycles and drove strategic decommissioning, enabling £500K+ YoY revenue preservation by embedding EOL plans into AOP and budget forecasts.
• Data & Workflow Automation: Automated the previously manual DAB approval process in Azure DevOps, reducing turnaround times and delivering real-time dashboards that enhanced portfolio visibility and control.
• Agile Product Delivery: Introduced and embedded backlog refinement practices, establishing an 8-week delivery pipeline and accelerating throughput for high-priority change requests.
• Operational Optimisation: Partnered with HR, Payroll, CG&D, and Tech Services to drive cost-effective upgrades, saving the equivalent of 2–3 FTEs annually through smarter resourcing and product simplification.
• License Optimization & Reselling: Led software license planning and resale, capturing 30% margin gains through smarter allocation and audit-led reuse.
• Contract & Commercial Advocacy: Successfully pushed strategic value propositions to client leadership, securing £700K+ in additional contracts across the application portfolio.

Tools & Practices:

• Monitoring: Instana, Azure Dashboards
• Delivery: Azure DevOps, Agile, Scrum
• Governance: ITIL Frameworks, Change Advisory, EOL Planning
• Cross-functional Collaboration: Infra, Security, Commercial, and Service Operations

Professional Credentials:

• Scrum.org Certified – PSM I
• BCS Certified – The Business Analyst: Innovation, Adaptability & Mindset
• Active Member: IIBA, BCS, PMI, Scrum.org
• Advocate for Continuous Professional Development (CPD) through certifications, memberships, and peer-led innovation.

Role Summary:
Championed end-to-end delivery of strategic M&A integration projects, including large-scale employee data migration and customer enablement initiatives. Delivered seamless systems integration, robust data ingestion, and operational continuity. Drove process automation, stakeholder communication, and risk management to maximize business value and revenue.

Key Achievements:

• Migrated 20,000+ employees to client’s in-house time management system with zero payroll disruption, ensuring compliance and accurate billing.
• Delivered 150TB+ of consolidated enterprise data into client’s data lake, enhancing analytics readiness and data accuracy.
• Orchestrated onboarding and adoption of new systems within tight deadlines, ensuring uninterrupted business operations post-acquisition.
• Developed detailed Visio-based solution workflows, commended for technical clarity and project alignment.
• Created standardized SOPs for regression, dependency mapping, unit testing, and script execution, boosting QA rigor and repeatability.
• Maintained weekly stakeholder reporting and proactive risk communication to align multi-disciplinary teams.
• Supported Trace operations, order booking, and pricing approvals, contributing to compliance and revenue assurance.
• Led process simplification and team enablement initiatives, increasing delivery efficiency and collaboration.

Business Impact:

• Strengthened client’s M&A integration capability by establishing reusable frameworks and migration playbooks, accelerating future acquisitions.
• Reduced manual effort and rework by 30% through SOPs and automation.
• Delivered cost savings by enabling legacy system decommissioning post-migration.
• Improved decision-making with centralized, accurate data ingestion across business units.
• Identified and managed scope creep effectively, generating £300K additional revenue for migration and data ingestion projects by enabling informed client decisions.

Role Summary :

Led and delivered strategic projects by streamlining data migration, automating reporting processes, and improving resource planning to support revenue growth. Enhanced operational efficiency through process improvements and cross-team collaboration. Enabled better decision-making by creating scalable tools and ensuring accurate, timely business insights.

• Directed cross-functional initiatives, delivering agile workstreams across multiple domains with 100% SLA adherence and stakeholder alignment.
• Spearheaded resource forecasting, onboarding, and end-to-end tagging management, reducing average cycle times and increasing billing efficiency.
• Conducted regular team huddles and governance checkpoints, resolving blockers and driving on-time project milestones.
• Collaborated with Delivery Managers to ensure resource alignment with SOWs, tracking utilization vs. forecast through dynamic dashboards.
• Elicited, analyzed, and documented business requirements across project lifecycles, translating needs into automated Power BI dashboards and KPI trackers.
• Automated manual reports and review decks using Power BI, VBA, and Excel macros, increasing data accuracy and reducing turnaround time by 70%.
• Built a Sales Forecasting Model with 95%+ accuracy—factoring in secured projects, pipeline trends, and leave-adjusted capacity to drive revenue planning.
• Enhanced reporting transparency with Pearl Forecast Tool to eliminate duplication and improve forecast hygiene across business units.
• Delivered UAT and ongoing enhancements across CRM, DPS, Trace, and Catalyst tools based on stakeholder feedback.
• Played a pivotal role in Sales Ops and pipeline governance, managing order book, forecasting, and deal flow in CRM systems from pipeline to OB stage.
• Consolidated revenue data and built BI-powered reporting engines to provide real-time visibility across practices, accounts, and delivery units.
• Supported strategic deal conversions by providing pre-deal resourcing forecasts, aligning effort plans with BFM and PMO approvals.
• Partnered with senior leaders on gap analysis, effort-to-value planning, and commercial planning cycles.
• Designed a centralized SharePoint + MS Teams knowledge repository, enabling over 60% reduction in manual report requests through real-time access.
• Integrated Power Automate workflows to send automated alerts, version updates, and compliance reminders for MIS document owners.
• Led UAT and change management efforts, ensuring successful adoption across practice, finance, and leadership teams.

Project Planning, Agile Delivery, Sales Operations, Business Analysis, Power BI Automation, Stakeholder Engagement, Revenue Forecasting, Resource Planning, UAT & Change Control, Data Visualization, CRM Management, SharePoint & MS Teams, PMO Governance, Pipeline Management, Performance Metrics

• Spearheaded quality improvement initiatives for a major telecom client, using tools like Pareto analysis, RCA, and AHT baselining to enhance service delivery.
• Developed training material and conducted certification programs for new QAs and advisors.
• Audited critical repeat calls and reduced repeat scores by identifying process gaps and coaching advisors.
• Consistently recognized with Best Quality Analyst and Best SME awards (2016–2018) for operational excellence.