Gagana Hakmana Dura
Colindale
Summary
Hardworking employee enthusiastic about learning automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Advisor
Auto Miraj
05.2022 - 08.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Trainee Technician
Aruna Industries
11.2021 - 05.2022
- Diagnosed and repaired problems with electrical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
Master of Science - International Project Management
York St. John University
London11.2023
Bachelor of Engineering - Automotive Engineering
University of Sunderland
Sunderland09.2021
Higher National Diploma - Software Engineering
University of Westminster
Westminster09.2018
Skills
- Customer Service
- Knowledgeable in vehicle maintenance and services
- Quality Inspection
- Listening Skills
- Performance Goals
- Data Entry
Certification
- Ceylon German Technical Training Institute - Workshop Practice (Jan 2020 - March 2021)
Hobbies
- Playing Drums
- Playing Cricket
- Painting
- Traveling
References
Mr.Dilum Fernando
Lecturer
ICBT Campus Campus
E-mail: dilumf@icbtcampus.edu.lk
Mr.Pasindu S Gamage
Lecturer
ICBT Campus Campus
E-mail: pasindug@icbtcampus.edu.lk
Timeline
Service Advisor
Auto Miraj
05.2022 - 08.2022
Trainee Technician
Aruna Industries
11.2021 - 05.2022
Master of Science - International Project Management
York St. John University
Bachelor of Engineering - Automotive Engineering
University of Sunderland
Higher National Diploma - Software Engineering
University of Westminster
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